# Summit IT > Managed IT Services & IT Support Akron > Generated by All in One SEO Pro v5.0.3, this is an llms-full.txt file, used by LLMs to index the site. ## Posts ### [24/7 Monitoring and Cybersecurity Solutions with Summit IT’s SASE Solutions](https://www.summititsolutions.com/cybersecurity-sase-solutions/) **Published:** September 15, 2026 **Author:** Summit IT **Content:** Spread the love [](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.summititsolutions.com%2Fwp-cron.php%3Fdoing_wp_cron%3D1792527241.6692109107971191406250 "Facebook")[](https://twitter.com/intent/tweet?text=24%2F7%20Monitoring%20and%20Cybersecurity%20Solutions%20with%20Summit%20IT%E2%80%99s%20SASE%20Solutions&url=https%3A%2F%2Fwww.summititsolutions.com%2Fwp-cron.php%3Fdoing_wp_cron%3D1792527241.6692109107971191406250 "X")[](https://www.linkedin.com/sharing/share-offsite/?url=https%3A%2F%2Fwww.summititsolutions.com%2Fwp-cron.php%3Fdoing_wp_cron%3D1792527241.6692109107971191406250 "Linkedin")[](https://www.summititsolutions.com/wp-cron.php?doing_wp_cron=1792527241.6692109107971191406250 "Email") Northeast Ohio business owners face a rapidly evolving digital threat landscape. As hackers using AI become more sophisticated, the consequences of a data breach go far beyond a temporary IT headache; they frequently result in severe financial losses and complex legal liabilities. With the rise of artificial intelligence, securing your data requires more than just standardized antivirus software; it demands a comprehensive, multi-layered cybersecurity strategy. ## The Risk AI Brings to Cybersecurity Measures With artificial intelligence taking the world by storm, businesses are eagerly adopting it without truly [understanding the use of AI in IT security](https://www.summititsolutions.com/understanding-the-use-of-ai-in-it-security/). This rush to implement AI without first adopting strict internal use policies opens up massive security vulnerabilities. Routine collaboration platforms and digital hubs such as Microsoft SharePoint, Google Drive, and daily email accounts frequently become unsecured access points if left unchecked. When businesses leave these access points unprotected, it’s not a matter of possibility; they will be exploited by malicious actors, highlighting exactly [how hackers use AI](https://www.summititsolutions.com/how-hackers-use-ai-cybersecurity-solutions/) against organizations. One of the most significant [hidden cyber threats](https://www.summititsolutions.com/zero-day-attacks-protecting-your-business-from-hidden-cyber-threats/) of unchecked AI adoption is accidental data exfiltration, the unauthorized transfer, leak, or theft of sensitive company information from your secure network to an outside location. Employees frequently input proprietary company data into free versions of tools like ChatGPT, Gemini, Claude, etc., unaware that this sensitive information is absorbed into the public domain to train large language models (LLMs). When considering if AI can be hacked, it is worth noting that these platforms have their own deep vulnerabilities; AI models have even been documented breaking out of their testing environments to hack other companies. While those AI platforms face their own complex threats, autonomous AI-backed bots are simultaneously scanning the internet to discover and exploit your security holes, executing attacks independently without needing a human hacker to pull the trigger. Avoiding this outcome is why establishing a robust [data governance policy](https://www.summititsolutions.com/how-ignoring-a-data-governance-policy-puts-northeast-ohio-business-owners-at-risk/) is critical. ## Secure Access Service Edge (SASE) Cybersecurity Solution As cybersecurity threats continue to evolve, Secure Access Service Edge (SASE) is emerging as another important layer that organizations can consider as part of a broader cybersecurity strategy. SASE combines network security and access controls to help protect users, devices, applications, and data regardless of where they are connecting from. Summit IT Solutions utilizes [iboss](https://www.iboss.com/) as a SASE platform when this additional level of protection is appropriate for a client’s environment. iboss provides deep inspection of network traffic by analyzing data moving to and from devices before allowing it to continue to its destination. This capability can strengthen Data Loss Prevention (DLP) by helping organizations monitor the use of AI tools, identify potentially sensitive information being transmitted, and restrict users from moving protected data to unauthorized AI platforms, personal cloud storage, or other external services. When combined with endpoint protection, email security, monitoring, security awareness training, and other cybersecurity controls, SASE can provide an additional layer of visibility and protection for an organization’s data. ## Monitor. Restrict Access. Protect Your Business with Summit IT Solutions While implementing a SASE architecture is highly effective, no single tool or product can independently guarantee complete safety. To secure your business operations, you must recognize where your vulnerabilities lie and deploy comprehensive protocols that defend the vulnerable access points we identified earlier. Because your employees rely on digital hubs like SharePoint, Google Drive, and daily email accounts every single day, they remain prime targets for unauthorized access and data exfiltration without layered defenses. iboss acts as the main tool that monitors everything flowing in and out of your network, ensuring those vulnerable endpoints remain secure. However, iboss is just one piece of the puzzle. Summit IT Solutions employs a multi-tiered [Cybersecurity as a Service](https://www.summititsolutions.com/cybersecurity/) (CSaaS) stack, acting as a protective, multi-layer bubble around your business. If one layer is breached, another layer immediately serves as a backup to prevent further attack. Because a staggering 93% of all security breaches start with just an email, Summit IT Solutions starts with implementing strict protocols and layered defenses to protect your business from these phishing attempts or compromised accounts. Your customized stack can include: - **Endpoint Detection and Response (EDR) & Anti-Virus**: These essential protocols monitor endpoints continuously, working alongside traditional anti-virus software to catch and quarantine suspicious behavior before it spreads. - **Advanced Threat Protection (ATP) for Email**: This adds a crucial layer of filtering to intercept malicious attachments,[ AI-enhanced impersonation and deepfake scams](https://www.summititsolutions.com/what-are-ai-enhanced-impersonation-and-deepfake-scams/), and autonomous bot threats. - **Managed Security Operations Center (SOC)**: A managed SOC continuously ingests telemetry data from all deployed tools 24 hours a day, 7 days a week, 365 days a year. - **Rapid Incident Response SOC**: While the SOC continuously monitors for active threats, rapid response takes it a step further, reacting to incidents actively unfolding, often initiating contact in less than 5 minutes. - **Security Awareness Training**: We ensure your personnel are educated against risky actions, reducing the overall likelihood of human error when navigating [modern scams](https://www.summititsolutions.com/new-internet-scams-email-requesting-billing-information/). Don’t wait for a breach to realize the gaps in your network. [**Contact our team today**](https://www.summititsolutions.com/contact-us/) to learn [how business owners can improve cybersecurity](https://www.summititsolutions.com/how-business-owners-can-improve-cybersecurity-with-summit-it-solutions/) with Summit IT Solutions. 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Without it, security gaps, compliance issues, and disorganized information can quickly create serious risk. As part of our comprehensive [IT services](https://www.summititsolutions.com/it-services/), Summit IT Solutions helps businesses [build and implement data governance policies](https://www.summititsolutions.com/it-services/microsoft-365/) from start to finish, helping ensure SharePoint environments are structured, secure, and properly managed. ## Why Data Governance Matters A data governance policy establishes the rules for how business data is stored, accessed, and protected. For organizations using SharePoint, it helps ensure information remains secure, accurate, and available to the right people. Without a clear data governance strategy, SharePoint environments can become difficult to manage. Sensitive files may be accessible to too many users, outdated information can accumulate, and important records may be stored without proper oversight. Over time, these issues increase both security and compliance risks. Effective data governance solutions help businesses maintain control of their information while reducing exposure to unnecessary risk. Understanding these risks starts with recognizing what can happen when a data governance policy is missing. ## The Risks of Not Having a Data Governance Policy in Place Without a data governance policy, businesses often discover problems only after they have disrupted operations or created security concerns. As SharePoint environments grow, the lack of clear standards can expose organizations to several risks. ### Security Vulnerability Poorly managed permissions can allow employees to access sensitive information they do not need. This increases the likelihood of accidental data exposure and makes it more difficult to protect confidential business information. ### Data Inconsistencies When employees store files differently or maintain multiple versions of the same document, it becomes difficult to determine which information is accurate. These inconsistencies can lead to mistakes, confusion, and poor decision-making. ### Compliance Challenges Many businesses must meet industry or regulatory requirements regarding data retention and privacy. Without established data governance rules, organizations may struggle to demonstrate compliance or properly manage sensitive records. ### Reduced Productivity Disorganized SharePoint environments make it harder for employees to find the information they need. Time spent searching for documents or correcting errors can quickly reduce efficiency across the organization. **As these risks grow, business owners recognize how a data governance policy can create a stronger, more secure SharePoint environment.** ## How a Data Governance Policy Strengthens SharePoint Environments A data governance policy is a documented set of rules that defines how a company stores, accesses, shares, and protects its data. In a SharePoint environment, it establishes standards for file organization, user permissions, document retention, and data ownership. These guidelines help ensure employees are handling information consistently across the organization. By creating structure around how data is managed, a data governance policy makes SharePoint more organized, secure, and reliable. Employees can find information more easily, sensitive data is better protected, and businesses are better positioned to meet compliance requirements. For organizations looking to reduce risk and gain greater control over their SharePoint environment, expert guidance can make the process much easier. ## Strengthen Your Data Governance Policy with Summit IT Solutions A data governance policy is more than a document. Without proper implementation and oversight, even the best policy can leave your business exposed to unnecessary risk. Summit IT Solutions helps Northeast Ohio businesses turn governance policies into effective security and compliance practices within SharePoint and Microsoft 365. [Schedule a free consultation](https://www.summititsolutions.com/why-summit/free-consultation/) to learn how our experts can help you. 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The voice has their exact pitch, cadence, and speech patterns. Or perhaps you join a quick video call where their face, facial expressions, and lip movements match perfectly. You approve the request without a second thought, only to realize later that neither the person nor the conversation was real. **This isn’t a hypothetical scenario.** It represents one of the fastest-growing deepfake scams targeting businesses today. Deepfake scams, driven by sophisticated generative artificial intelligence, have transformed basic impersonation into hyper-realistic cyber threats. By turning human trust into a vulnerability, deepfake scams targeting businesses bypass old-school red flags and require modern cybersecurity defenses to detect and stop. Join the Summit IT pros below as we dig into these AI threats and share how you can protect your team from falling victim. ## How AI Enhanced Deepfake Scams Work Cybercriminals are rapidly upgrading traditional impersonation tactics by [leveraging generative artificial intelligence](https://www.summititsolutions.com/how-hackers-use-ai-cybersecurity-solutions/) to create seemingly authentic synthetic audio and video. By scraping just a few seconds of public audio or video from webinars, podcasts, and social media, attackers can clone executive voices and facial expressions with unnerving accuracy. In corporate settings, deepfake scams target human trust across four primary tactics. ### Executive Vishing and Multi-Person Video Attacks Scammers use cloned executive voices and real-time video masks to target finance and payroll departments with high-urgency wire transfer requests. In a landmark case, engineering firm [Arup lost $25.6 million](https://www.cnn.com/2024/05/16/tech/arup-deepfake-scam-loss-hong-kong-intl-hnk) after an employee attended a video conference where every other participant was an AI-generated deepfake. To defend against these multi-channel voice and video impersonations, organizations must implement strict out-of-band verification procedures across all communication workflows. ### Fraudulent Billing and Vendor Impersonation Rather than relying on simple email spoofing, attackers now orchestrate vendor fraud by combining [deceitful payment emails](https://www.summititsolutions.com/new-internet-scams-email-requesting-billing-information/) with AI-generated voice notes or live phone calls from a “trusted supplier.” By echoing legitimate corporate details and using cloned voices of real account representatives, these attackers trick accounting teams into updating bank routing details for active contracts. This represents a dangerous evolution in deepfake scams targeting businesses, making multi-step verification mandatory before altering any invoice settings. ### Fake Remote Job Candidates The growth of remote hiring has opened the door for synthetic job applicants who use real-time deepfake video filters and stolen identities to pass virtual interviews. In 2024, a Florida cybersecurity firm [publicly revealed](https://cyberscoop.com/cyber-firm-knowbe4-hired-a-fake-it-worker-from-north-korea/) that they inadvertently hired a rogue North Korean IT worker who used deepfake software during four video interviews, only to immediately attempt loading malware onto company hardware once onboarded. Spotting these new internet scams requires rigorous background checks, strict device controls, and comprehensive[ cybersecurity defenses](https://www.summititsolutions.com/cybersecurity/) to monitor network activity and mitigate internal access risks. ### Executive Investment & Brand Endorsement Scams Scammers are also manipulating public trust by generating believable fake ads, social posts, and webinars featuring company leaders, prominent investors, or celebrities endorsing financial schemes. Widespread [deepfake video campaigns](https://www.cbsnews.com/texas/news/deepfakes-ai-fraud-elon-musk/) impersonating figures like Elon Musk to promote bogus crypto and trading platforms demonstrate how easily bad actors weaponize authority. For business owners, these impersonation tactics pose a dual threat: they put employee and company funds at risk while threatening your brand’s reputation if leadership falls for online spoofing. ## Practical Safeguards Against Deepfake Scams While generative AI is rapidly evolving, taking practical, structured verification steps can stop deepfake scams before financial loss occurs. ### Enforce Out-of-Band Callback Verification Many scams rely on perceived urgency to panic employees into rushing wire transfers or changing payment routing numbers. Never authorize high-stakes financial requests based on incoming calls, emails, or texts alone. Instruct your team to hang up and immediately perform an out-of-band verification by calling the person back using a trusted phone number from your official internal company directory or existing vendor records. ### Require Two-Person Approval for Payments and Banking Changes Relying strictly on single-person sign-offs is no longer enough to protect against modern impersonation attempts. Implement mandatory dual-authorization rules requiring approval from two people for any payments, wire transfers, or updates to vendor banking details. Pairing this procedural requirement with callback protocols provides robust organizational protection. ### Treat Technical Glitches and Passphrases as Secondary Indicators On video calls, you may occasionally notice visual anomalies like flickering jawlines, unnatural blinking, or audio lag. Similarly, some teams attempt to use spoken passphrases during calls. However, because generative AI technology evolves so quickly, neither visual cues nor verbal passphrases are completely reliable on their own. Treat video glitches and passphrases strictly as secondary warning signs or additional context rather than primary proof of identity. ### Partner with a Dedicated Cybersecurity Expert Internal protocols are valuable, but human awareness is only one layer of protection against rapidly evolving AI threats. Partnering with a trusted IT and [security provider like Summit IT Solutions](https://www.summititsolutions.com/cybersecurity/) equips your organization with advanced security controls, such as AI-powered email filtering, DNS protection, and continuous network monitoring. A dedicated partner helps you build a proactive defense strategy, ensuring your systems are equipped to stop deepfake scams targeting businesses before malicious traffic ever reaches your employees’ inboxes or phones. ## Protecting Your Akron Business and Employees As deepfake scams targeting businesses become dangerously realistic, protecting your organization requires more than just telling employees to “be careful.” It takes a blend of vigilant staff, verification protocols, and technical safeguards tailored to your specific operations. At Summit IT Solutions, we help Northeast Ohio business owners build proactive defense strategies to stop deepfake scams targeting businesses before they disrupt your day-to-day work. Don’t wait for a cloned voice or spoofed email to test your company’s security. [Book a free consultation](https://www.summititsolutions.com/why-summit/free-consultation/) with our local cybersecurity experts today to audit your vulnerabilities and keep your Akron-area business protected. 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As we look back, we celebrate how far we’ve come, the relationships that have shaped us, and the trust that has fueled our success. Continued reading to learn what it means to work with Summit IT! ## What It Means to Be Your Managed Service Provider At Summit IT Solutions, being your [Managed Service Provider (MSP)](https://www.summititsolutions.com/it-services/managed-it-services/) means more than managing technology. It also means valuing your trust and growing alongside you. For the past 25 years, [our mission](https://www.summititsolutions.com/why-summit/) has been to build strong, long-lasting partnerships grounded in responsiveness, integrity, and shared success. As your MSP, we show our appreciation not just with reliable support, but with proactive monitoring, tailored solutions, and a team committed to understanding your business goals so you can focus on what matters most. In practice, being your Managed Service Provider means we act as an extension of your team, safeguarding your systems, optimizing your technology, and more. From 24/7 system monitoring and [cybersecurity](https://www.summititsolutions.com/it-services/cybersecurity/) to easy integration and expert support, Summit IT stands beside you with consistency and care. We have helped [financial groups](https://www.summititsolutions.com/journey-financials-summit-success-story/), [construction companies](https://www.summititsolutions.com/barbicas-constructions-custom-software-solution-with-summit-it-solutions/) and more – we are here to support you! ### Unwavering Responsiveness and Reliability As your Managed Service Provider, Summit IT Solutions treats your business with the same urgency, care, and attention we give our own. Our commitment to respond to your needs as if they are our own is at the heart of how we serve. This level of support is necessary to protect your business, as small IT issues can quickly turn into major disruptions. Whether it’s resolving a system outage before it impacts your operations, quickly mitigating a [security threat](https://www.summititsolutions.com/it-services/cybersecurity/), or ensuring your team has immediate help when something goes wrong, our responsiveness protects your productivity and your peace of mind. ### Our Commitment to Quality, Value-Added Solutions Let’s be clear: We don’t want to waste your time or your money. This means that as your [Managed Service Provider](https://www.summititsolutions.com/understanding-managed-it-services-and-applications/), we ensure every recommendation, service, and technology truly strengthens your business. Our goal is to understand your operations, anticipate your challenges, and design solutions that create measurable improvement. Maybe it’s optimizing your network for speed and reliability, or implementing stronger cybersecurity defenses – whatever your needs are, our focus is always on delivering IT solutions that make a meaningful impact. ### Investing In the Akron Community For 25 years, Summit IT Solutions has stood steadfast in giving back to the Northeast Ohio community. From providing discounted and pro bono IT services to local nonprofits to participating in fundraising and volunteer efforts, we focus on [helping mission-driven organizations](https://www.summititsolutions.com/summit-it-celebrates-25-years-of-service-community-impact/) operate more efficiently and securely so they can better serve those who rely on them. Our team at Summit IT recognizes that nonprofit organizations play a vital role in our community, and we are honored to support nonprofits in the Greater Akron Area. From mental health resources to community outreach programs, we equip organizations with [enterprise-quality IT services](https://www.summititsolutions.com/it-services/) at nonprofit-friendly prices. Supporting Akron isn’t just part of our business – it’s part of who we are. ### Rewarding Loyalty: A Milestone of Mutual Success We don’t just give back to our community, we give back to our customers too. As Summit IT celebrates 25 years as a Managed Service Provider, we’re honoring the customers who helped us reach this milestone. To show our appreciation, we held a special anniversary giveaway where clients were entered to win prizes such as a high-end monitor, Cavs tickets, and Yeti Rambler mugs. These giveaways are a simple but intentional way to thank our partners for their loyalty and trust. Your continued support drives our success, and we look forward to growing together for many years to come. ## Connect with Summit IT Solutions Today Ready to strengthen your technology and partner with a team you can trust? [Book a free consultation today](https://www.summititsolutions.com/why-summit/free-consultation/) and discover how Summit IT can support your business with reliable, expert-driven solutions. [](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.summititsolutions.com%2Fwp-cron.php%3Fdoing_wp_cron%3D1792527241.6692109107971191406250 "Facebook")[](https://twitter.com/intent/tweet?text=Celebrating%2025%20Years%20with%20Our%20Valued%20Partners&url=https%3A%2F%2Fwww.summititsolutions.com%2Fwp-cron.php%3Fdoing_wp_cron%3D1792527241.6692109107971191406250 "X")[](https://reddit.com/submit?url=https%3A%2F%2Fwww.summititsolutions.com%2Fwp-cron.php%3Fdoing_wp_cron%3D1792527241.6692109107971191406250&title=Celebrating%2025%20Years%20with%20Our%20Valued%20Partners "Reddit")[](https://www.linkedin.com/sharing/share-offsite/?url=https%3A%2F%2Fwww.summititsolutions.com%2Fwp-cron.php%3Fdoing_wp_cron%3D1792527241.6692109107971191406250 "Linkedin")[](https://www.summititsolutions.com/wp-cron.php?doing_wp_cron=1792527241.6692109107971191406250 "Pinterest")[](https://mastodon.social/share?text=https%3A%2F%2Fwww.summititsolutions.com%2Fwp-cron.php%3Fdoing_wp_cron%3D1792527241.6692109107971191406250&title=Celebrating%2025%20Years%20with%20Our%20Valued%20Partners "Mastodon")[](https://mix.com/mixit?url=https%3A%2F%2Fwww.summititsolutions.com%2Fwp-cron.php%3Fdoing_wp_cron%3D1792527241.6692109107971191406250 "Mix")[](https://api.whatsapp.com/send?text=Celebrating%2025%20Years%20with%20Our%20Valued%20Partners%20https%3A%2F%2Fwww.summititsolutions.com%2Fwp-cron.php%3Fdoing_wp_cron%3D1792527241.6692109107971191406250 "Whatsapp")[](https://www.summititsolutions.com/wp-cron.php?doing_wp_cron=1792527241.6692109107971191406250 "More") **Categories:** Uncategorized --- ### [Top 10 Cybersecurity Threats Expected in 2025](https://www.summititsolutions.com/10-cybersecurity-threats-expected-in-2025-managed-it-services/) **Published:** January 11, 2025 **Author:** Summit IT **Content:** Spread the love [](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.summititsolutions.com%2Fwp-cron.php%3Fdoing_wp_cron%3D1792527241.6692109107971191406250 "Facebook")[](https://twitter.com/intent/tweet?text=Top%2010%20Cybersecurity%20Threats%20Expected%20in%202025&url=https%3A%2F%2Fwww.summititsolutions.com%2Fwp-cron.php%3Fdoing_wp_cron%3D1792527241.6692109107971191406250 "X")[](https://www.linkedin.com/sharing/share-offsite/?url=https%3A%2F%2Fwww.summititsolutions.com%2Fwp-cron.php%3Fdoing_wp_cron%3D1792527241.6692109107971191406250 "Linkedin")[](https://www.summititsolutions.com/wp-cron.php?doing_wp_cron=1792527241.6692109107971191406250 "Email") Is your organization ready for all the new year may bring? Cybersecurity threats are evolving faster than ever, and businesses must remain vigilant to protect their critical systems and data. As we enter 2025, understanding the top 10 cybersecurity threats can help your business prepare effective protection strategies. From AI-driven attacks to ransomware, the threat landscape is more complex than ever. [Summit IT Solutions – a trusted managed IT services provider](https://www.summititsolutions.com/why-summit/) – is here to help you navigate these challenges. Explore the [cybersecurity threats](https://www.summititsolutions.com/navigating-cybersecurity-threats-protection-strategies/) and vulnerabilities expected to be on the rise in 2025, then [talk with our experts](https://www.summititsolutions.com/why-summit/free-consultation/) about [cybersecurity solutions](https://www.summititsolutions.com/it-services/cybersecurity/) tailored to your needs. ## 1. Ransomware Attacks Ransomware continues to be one of the most significant cybersecurity threats, targeting businesses of all sizes. These cybersecurity attacks involve malicious software encrypting data and demanding payment for its release. According to cyberattack stats, ransomware damage is expected to surpass billions in 2025. [Regularly backing up your data](https://www.summititsolutions.com/a-short-list-of-back-up-best-practices/) and ensuring backups are stored securely are important prevention tips for ransomware attacks, as well as using advanced endpoint protection tools. Your business should also consider partnering with a [cybersecurity company for comprehensive monitoring](https://www.summititsolutions.com/it-services/cybersecurity/). ## 2. Misconfigurations in Cybersecurity Systems Misconfigured software remains a common vulnerability, often due to improper installation or failure to update systems regularly. These errors can leave sensitive systems exposed to cyberattacks. Prevention strategies include implementing automated patch management and scheduling routine audits of system configurations. Partnering with a reputable information technology firm will ensure systems are optimized and secure. ## 3. Third-Party Cyber Security Risks & Exposure Often businesses rely on third-party vendors for many different facets of operations, which can create vulnerabilities. If a vendor’s system isn’t secured or becomes compromised, your business security and data could be at risk. Be sure to vet marketing agencies, logistics companies, software providers, and other third-party vendors thoroughly for their security protocols, and limit the level of access these vendors have to your systems. A [managed IT service provider](https://www.summititsolutions.com/managed-it-service-providers-benefits-specialized-services/) can help your business oversee third-party risk management. ## 4. Phishing Scams When it comes to stealing sensitive information, phishing attacks remain one of the most effective methods for cybercriminals. These scams often involve fraudulent emails or messages designed to trick recipients into divulging personal data or login credentials. To help prevent scammers from getting ahold of your systems, it’s important to [train employees to recognize phishing attempts](https://www.summititsolutions.com/8-tips-to-protect-yourself-from-phishing-scams/). Email filtering tools can also be deployed to help detect malicious messages. ## 5. Spoofing & Cyber Impersonation Another trend expected to be on the rise in 2025, spoofing involves cybercriminals disguising themselves as trusted entities. This could mean altering a single letter in an email address or even creating fake web pages that mimic legitimate ones. To [protect your business from these cyber threats](https://www.summititsolutions.com/navigating-cybersecurity-threats-protection-strategies/), always verify email addresses and URLs before taking action. Using multi-factor authentication (MFA) or engaging with an IT solution company for advanced identity verification tools are also effective prevention tips. ## 6. Artificial Intelligence (AI) Powered Cybersecurity Threats AI is a double-edged sword in the realm of cybersecurity. While AI and machine learning can be used to help bolster your defenses, they also enable attackers to automate and scale their operations, leading to more sophisticated and widespread attacks. To counteract threats, prioritize monitoring emerging cyberattack trends to stay ahead and consider investing in AI-driven security tools. Leveraging expert IT solutions can help you integrate AI into your cybersecurity strategy. ## 7. Insider Threats Insider threats, whether intentional or accidental, are also a growing concern in 2025 and beyond. Your employees may expose sensitive data by falling for the types of phishing scams detailed above, or they could deliberately leak sensitive information. It’s important to conduct regular training and awareness programs for your team to help prevent these serious threats from occurring. Additionally, access to sensitive data should always be restricted based on roles in your organization. You can monitor behavior for abnormalities with effective cybersecurity services provided by an information technology firm. ## 8. Mobile Cybersecurity Vulnerabilities As mobile devices store increasingly sensitive data, their lack of firewalls, encryption, and VPNs make them attractive targets for cybercriminals. Collaborating with a cybersecurity company can help you implement effective mobile security protocols. Good practices for businesses include enforcing mobile device management policies and requiring employees to use secure apps and VPNs. ## 9. Deepfakes and Synthetic Media Deepfake technology uses AI to create realistic video or audio impersonations, which can be weaponized to spread disinformation or defraud organizations. Stay informed about cybersecurity 2025 developments by working with an [experienced IT solution company](https://www.summititsolutions.com/it-services/). Prevention strategies commonly include employee education about the risks of synthetic media (and how to spot it) and verifying the authenticity of any critical communications for your business. ## 10. Inadequate Post-Attack Cybersecurity Procedures Many organizations lack a clear plan for responding to cyber incidents, which can magnify the damage of these attacks while prolonging the time it takes for your organization to recover. To streamline your response, develop a comprehensive incident response plan and conduct regular drills to test your preparedness. Partner with an expert information technology firm to ensure your plan is tailored to the security and recovery needs of your business. ## Summit IT’s Cybersecurity Solutions The future of cybersecurity demands proactive and tailored solutions. As a leading information technology firm and Managed Service Provider (MSP), Summit IT Solutions delivers [cost-effective and scalable cybersecurity solutions](https://www.summititsolutions.com/cost-effective-methods-to-safeguard-your-business-from-cybercrime/). Our comprehensive services not only protect your network and your business from these top 10 cybersecurity threats but also include smart IT strategies designed to support a wide range of your business goals. [Contact us today](https://www.summititsolutions.com/why-summit/free-consultation/) for a personalized consultation and discover how Summit IT can help your business reach new heights. 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From the very start, Summit IT has been committed to [serving Northeast Ohio](https://g.co/kgs/3qctDvp) by not only providing world-class [managed IT solutions](https://www.summititsolutions.com/managed-it-service-providers-benefits-specialized-services/) but also helping local nonprofit organizations. In this article, we’re showcasing a few of the nonprofits we work with and highlighting how they make our community a better place for everyone. ## Summit IT’s Commitment to Nonprofits At Summit IT, we have a big heart for nonprofits. One of the ways we give back is by providing discounted and pro bono services like [tailored web solutions](https://www.summititsolutions.com/software-development/web-applications/) to local nonprofits that help support the work they do in our community. We also regularly donate to fundraising campaigns and schedule volunteer events with our team. Summit IT is proud to champion these wonderful organizations in the greater Akron area and beyond and help them get the most out of their technology. Our full range of [IT services](https://www.summititsolutions.com/it-services/) allows us to help nonprofits by streamlining their operations, protecting them from cyber threats, and reducing overall costs and downtime. And when nonprofits need [software development](https://www.summititsolutions.com/software-development/) services, we’re able to provide those as well, eliminating the headache of finding and working with multiple IT providers. ## Six Nonprofits We’re Proud to Support Since 2000, Summit IT has had the pleasure of providing expert IT solutions for nonprofits of all kinds. Supporting nonprofits is an integral part of Summit IT’s business, and we’re always looking for opportunities to help organizations that are making a change in the community. Below are just a few highlights of the partnerships we’ve made over the years. ### National Alliance on Mental Illness (NAMI) [NAMI Wayne and Holmes Counties](https://www.namiwayneholmes.org/) is a safe haven for those with mental health concerns. Through peer-based programming and a welcoming, hopeful environment, NAMI aims to improve the lives of people affected by mental illness. It provides all kinds of support from art classes to group picnics so that anyone and everyone with mental illness struggles can find something that’s right for them. ### Akron Marathon Charitable Corporation The [Akron Marathon Charitable Corporation](https://www.akronmarathon.org/aboutus/) is best known for organizing the Akron Marathon Race Series, which includes the FirstEnergy Akron Marathon, Half Marathon, and Team Relay. However, the organization’s impact extends far past its races – it’s raised over $6 million for other local and regional charities and continually promotes health and fitness in Summit County. In addition, the Akron Marathon Blue Line Charity Program allows charities to use the Akron Marathon as a fundraiser. ### Brain Injury Association of Ohio Since 1982, the [Brain Injury Association of Ohio](https://www.biaoh.org/) (BIAOH) has promoted brain injury prevention and advocated for Ohioans affected by brain injuries. According to BIAOH data, 1 in 4 adult Ohioans have incurred a traumatic brain injury at some point. Through education, support groups, a helpline, and more, BIAOH creates better futures for brain injury survivors. ### Legacy III [Legacy III](https://legacyiii.org/) provides much-needed housing and social services to homeless women in Summit County. As one of the premier housing organizations in the county, Legacy III focuses on helping women achieve sobriety and maintain recovery through its programming. Legacy III offers transitional housing, rehousing, and permanent housing services to allow participants to live independently and become active participants in their community. ### Greenleaf Family Center [Greenleaf Family Center](https://www.greenleafctr.org/) has been aiding families in the Akron area since 1912. The organization offers counseling, education, and support to help families navigate life’s challenges, including pregnancy, mental health issues, and addiction. Greenleaf also has programming for suicide prevention, anger management, and Deaf advocacy. ### Humane Society of Summit County The [Humane Society of Summit County](https://summithumane.org/) (HSSC) serves animals that are victims of abuse, neglect, and abandonment. This community-funded organization rescues and rehabilitates area animals and connects them with their forever homes. HSSC’s many services include a mobile veterinary clinic, pet food assistance, dog training, and more. It also operates the Happy Tails Thrift Shop in Merriman Valley, where 100% of proceeds go to HSSC. ## Reliable IT Solutions with a Heart for Community Our team at Summit IT recognizes that nonprofit organizations play a vital role in our community, and we are honored to be able to support Akron area nonprofits. We make sure that these organizations receive our enterprise-quality IT services at nonprofit-friendly prices. If you’re a nonprofit looking for superior IT solutions that will enhance your operations, [reach out to our experts online](https://www.summititsolutions.com/why-summit/free-consultation/) or call [330-785-9467](tel:330-785-9467). ## About Summit IT Solutions [Founded in 2000](https://www.summititsolutions.com/why-summit/), Summit IT Solutions is a premier information technology firm and provider of IT services in Northeast Ohio. As a managed service provider, Summit IT partners with Fortinet, 8×8 Phone Systems, KnowBe4, Lenovo, Dell, and other industry leaders to deliver expert IT solutions to businesses of all sizes. [](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.summititsolutions.com%2Fwp-cron.php%3Fdoing_wp_cron%3D1792527241.6692109107971191406250 "Facebook")[](https://twitter.com/intent/tweet?text=Summit%20IT%20Celebrates%2025%20Years%20of%20Service%20%26%20Community%20Impact&url=https%3A%2F%2Fwww.summititsolutions.com%2Fwp-cron.php%3Fdoing_wp_cron%3D1792527241.6692109107971191406250 "X")[](https://reddit.com/submit?url=https%3A%2F%2Fwww.summititsolutions.com%2Fwp-cron.php%3Fdoing_wp_cron%3D1792527241.6692109107971191406250&title=Summit%20IT%20Celebrates%2025%20Years%20of%20Service%20%26%20Community%20Impact "Reddit")[](https://www.linkedin.com/sharing/share-offsite/?url=https%3A%2F%2Fwww.summititsolutions.com%2Fwp-cron.php%3Fdoing_wp_cron%3D1792527241.6692109107971191406250 "Linkedin")[](https://www.summititsolutions.com/wp-cron.php?doing_wp_cron=1792527241.6692109107971191406250 "Pinterest")[](https://mastodon.social/share?text=https%3A%2F%2Fwww.summititsolutions.com%2Fwp-cron.php%3Fdoing_wp_cron%3D1792527241.6692109107971191406250&title=Summit%20IT%20Celebrates%2025%20Years%20of%20Service%20%26%20Community%20Impact "Mastodon")[](https://mix.com/mixit?url=https%3A%2F%2Fwww.summititsolutions.com%2Fwp-cron.php%3Fdoing_wp_cron%3D1792527241.6692109107971191406250 "Mix")[](https://api.whatsapp.com/send?text=Summit%20IT%20Celebrates%2025%20Years%20of%20Service%20%26%20Community%20Impact%20https%3A%2F%2Fwww.summititsolutions.com%2Fwp-cron.php%3Fdoing_wp_cron%3D1792527241.6692109107971191406250 "Whatsapp")[](https://www.summititsolutions.com/wp-cron.php?doing_wp_cron=1792527241.6692109107971191406250 "More") **Categories:** Uncategorized --- ### [How Business Owners Can Improve Cybersecurity with Summit IT Solutions](https://www.summititsolutions.com/how-business-owners-can-improve-cybersecurity-with-summit-it-solutions/) **Published:** June 10, 2026 **Author:** Summit IT **Content:** Spread the love [](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.summititsolutions.com%2Fwp-cron.php%3Fdoing_wp_cron%3D1792527241.6692109107971191406250 "Facebook")[](https://twitter.com/intent/tweet?text=How%20Business%20Owners%20Can%20Improve%20Cybersecurity%20with%20Summit%20IT%20Solutions&url=https%3A%2F%2Fwww.summititsolutions.com%2Fwp-cron.php%3Fdoing_wp_cron%3D1792527241.6692109107971191406250 "X")[](https://www.linkedin.com/sharing/share-offsite/?url=https%3A%2F%2Fwww.summititsolutions.com%2Fwp-cron.php%3Fdoing_wp_cron%3D1792527241.6692109107971191406250 "Linkedin")[](https://www.summititsolutions.com/wp-cron.php?doing_wp_cron=1792527241.6692109107971191406250 "Email") Business owners wondering how to improve cybersecurity need a trusted partner that provides proactive protection against cyber threats. Summit IT Solutions helps Northeast Ohio businesses strengthen security with 24/7 SOC monitoring, endpoint protection, and advanced cybersecurity solutions. Learn more about how to improve cybersecurity from the experts at [Summit IT](https://www.summititsolutions.com/). ## Why Cybersecurity Matters Cybersecurity threats are growing more advanced every year, and businesses of all sizes are becoming targets. Cybercriminals use [phishing emails](https://www.summititsolutions.com/new-internet-scams-email-requesting-billing-information/), ransomware, malware, and stolen credentials to gain access to company systems, disrupt operations, and steal sensitive data. For small- to mid-size businesses in Northeast Ohio, even a single cyberattack can lead to costly downtime. A managed Security Operations Center (SOC) plays a critical role in how to improve cybersecurity. With [24/7/365 cybersecurity monitoring](https://www.summititsolutions.com/it-services/cybersecurity/) and rapid incident response, a SOC helps identify suspicious activity early and stop cyber threats before they escalate. Combined with solutions like [Endpoint Detection & Response (EDR)](https://www.summititsolutions.com/it-services/cybersecurity/#EDR), [Spam Filtering](https://www.summititsolutions.com/it-services/cybersecurity/#spam-filtering), [Vulnerability Scanning](https://www.summititsolutions.com/it-services/cybersecurity/#vulnerability-scanning), and [Security Awareness Training](https://www.summititsolutions.com/it-services/cybersecurity/#security-awareness-training), Summit IT Solutions knows how to improve cybersecurity, keeping your systems secure and your business running smoothly. ## Common Cybersecurity Gaps That Put Businesses at Risk Even businesses with basic cybersecurity tools in place can have hidden vulnerabilities that leave them exposed to cyberattacks. **Many security breaches happen because of overlooked gaps in processes or technology.** Identifying and addressing these weaknesses with the help of a trusted SOC is essential for learning how to improve cybersecurity. ### Weak Passwords and Poor Access Control Weak passwords, password reuse, and lack of multi-factor authentication (MFA) make it easier for cybercriminals to gain unauthorized access to business systems. Without strong access controls, a single compromised account can put sensitive company data at risk. ### Lack of Employee Cybersecurity Training Employees are often the first target of phishing emails because they aren’t trained on how to improve cybersecurity. Without regular Security Awareness Training, team members may unknowingly click on malicious links, download infected files, or share sensitive information with attackers. ### Unsecured Remote Access Remote and hybrid work environments can create security risks if employees connect through unsecured networks or personal devices. Businesses without secure VPN access or Secure Access Service Edge (SASE) solutions may have unknown vulnerabilities. ### Limited Threat Monitoring and Response Many businesses lack the resources to monitor their networks 24/7/365. Without a managed Security Operations Center (SOC), suspicious activity may go unnoticed until significant damage has already occurred. ## How Summit IT Solutions Helps Improve Cybersecurity With a Security Operations Center (SOC) The truth is, today’s businesses need more than basic antivirus software to stay protected. A Security Operations Center (SOC) provides continuous monitoring, threat detection, and rapid response to help prevent cyberattacks before they impact your operations. Summit IT Solutions knows [how to improve cybersecurity](https://www.summititsolutions.com/strengthening-cybersecurity-with-expert-guidance/) by combining 24/7 SOC services with layered cybersecurity packages designed to help Northeast Ohio businesses. ## Tier One: Essential Cybersecurity Protection Summit IT’s Tier One Cybersecurity Package gives businesses a strong security foundation with the essential tools needed to defend against modern cyber threats. This package includes Endpoint Detection & Response (EDR), Advanced Threat Protection (Spam Filtering), Security Awareness Training, and Managed Security Operations Center (SOC) monitoring to help stop threats before they disrupt your business. ## Tier Two: Advanced Cybersecurity Resilience For businesses handling sensitive data or operating within strict compliance requirements, Summit IT’s Tier Two Cybersecurity Package provides deeper protection and visibility. In addition to everything included in Tier One, this package adds Vulnerability Scanning & Remediation and Secure Access Service Edge (SASE) solutions to strengthen remote access security, identify vulnerabilities, and support a comprehensive zero-trust security strategy. ## Strengthen Your Cybersecurity Strategy with Summit IT Solutions Cyber threats aren’t slowing down, and your business can’t face them alone. Summit IT Solutions provides the tools, monitoring, and expertise Northeast Ohio businesses need to improve cybersecurity protocols. From 24/7 SOC monitoring to advanced endpoint protection and employee training, our cybersecurity solutions are built to help your business operate with confidence. Ready to improve your cybersecurity strategy? [Book a free consultation](https://www.summititsolutions.com/why-summit/free-consultation/) and learn how our customized cybersecurity packages can help protect your business operations. 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When critical systems go down, the impact is immediate, leading to downtime, lost revenue, and damaged customer trust. Unfortunately, many businesses still lack a reliable strategy to protect and restore their data quickly. As a trusted Managed Service Provider (MSP) in Northeast Ohio, Summit IT Solutions offers robust data backup solutions, along with cybersecurity, software development, and general IT support. With comprehensive data backup and disaster recovery services, Summit IT helps businesses ensure they can recover quickly — no matter what disruption occurs. Read on to learn from our trusted IT experts about the importance of data backup and disaster recovery services for business continuity. ## Why Data Backup Matters For small to medium-sized businesses, protecting data and online systems is essential. Yet many organizations still treat [data backup and disaster recovery services](https://www.summititsolutions.com/it-services/data-backup/) as optional, despite being as fundamental as keeping the lights on. The reality is that businesses face [constant threats](https://www.summititsolutions.com/navigating-cybersecurity-threats-protection-strategies/). Hardware failures and everyday mistakes like accidental deletions remain common causes of data loss, and [ransomware attacks](https://www.summititsolutions.com/new-internet-scams-email-requesting-billing-information/) often target smaller organizations. Without a reliable backup system in place, even a single incident can disrupt operations and leave you with unwanted downtime. With strong backups, effective cloud storage management, and trusted data recovery service providers, businesses can restore data quickly and keep moving. And when a true disaster hits, the impact can be devastating. Fires, floods, or major power outages can shut a business down in an instant if data is only stored on-site. A reliable backup and recovery strategy from experts like Summit IT ensures your information stays protected and accessible so your business can continue operating no matter the situation. ## Preparing Your Business for Any Data Disaster What would happen if your business lost access to its data today? Whether it’s from a server failure, accidental deletion, or one of Cleveland’s infamous lake-effect snowstorms, it could happen to you at any time. A strong recovery plan is what makes data backup and disaster recovery services effective. [Summit IT Solutions](https://www.summititsolutions.com/why-summit/) builds strategies to protect your data and ensure it can be quickly restored, helping your business avoid that dreaded, extended downtime. Our proactive cloud storage management ensures that backups are automated, secure, and stored off-site. Data recovery is not left to chance. It doesn’t all hinge on that *one* employee who usually knows how to fix IT problems. Rather, it is planned, tested, and executed with speed so employees can get back to work without prolonged downtime. That is the value you receive when working with experienced data recovery service providers. Lean on experienced data recovery service providers when your most important asset goes missing! ## How Summit IT Protects Your Business With Managed Backup Solutions Summit IT’s managed approach to [data backup and disaster recovery services](https://www.summititsolutions.com/it-services/data-backup/) is designed to take the burden off the shoulders of business owners while also improving reliability and performance. Instead of relying on inconsistent internal processes, businesses benefit from a structured system that is continuously monitored by IT experts off-site. The result is a more secure and efficient backup environment that supports long-term business continuity and reduces operational risk. Our team chooses Datto backup solutions for their security, reliability, and performance as true business continuity and disaster recovery solutions. In the event of a server failure or cybersecurity incident, a Datto backup device can create a working copy of an affected or failed server, either on-site or in the cloud, keeping your business running while your original server is being repaired. All backup solutions validate your data after the backup is made, and they are impervious to ransomware attacks. By leveraging these solutions, Summit IT provides: - **Peace of mind about your data’s security and your company’s resilience:** Knowing your data is consistently protected allows business owners to focus on operations instead of worrying about potential data loss or system failure. - **Lower costs than on-site data storage:** Managed backup solutions reduce the need for expensive on-site infrastructure and ongoing maintenance. - **Scalable solutions that grow with your business:** Backup systems can expand as your data needs increase. This makes it easy to support business growth without revamping your infrastructure. - **Multilayer security for sensitive data:** Data is protected through multiple security layers designed to guard against unauthorized access and cyber threats. - **Proactive monitoring that catches quick threats**: Continuous expert monitoring helps identify issues early before they become serious problems, reducing the risk of backup failures or unnoticed vulnerabilities. - **24/7/365 data recovery and restoration**: Support is available around the clock to restore data when needed, minimizing downtime during unexpected disruptions. - **Seamless business resumption after an event:** Systems and data can be restored quickly, so employees can return to work with minimal interruption. - **Freedom from internal backup hassles**: Businesses no longer need to manage complex backup schedules or troubleshoot storage issues internally. ## Ensure Your Business Continuity With Summit IT’s Services Don’t wait for a data loss event to reveal gaps in your backup strategy. With Summit IT’s data backup and disaster recovery services, your business can stay protected, reduce downtime, and maintain operations even when unexpected disruptions occur. [Book a free consultation](https://www.summititsolutions.com/why-summit/free-consultation/) with Summit IT Solutions today to review your current setup and identify opportunities to strengthen your data protection strategy. 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Unlike off-the-shelf solutions built for a wide audience, custom web applications are developed to support a company’s unique workflows and customer experiences. Smart Akron and Northeast Ohio business owners work with a local managed service providers (MSPs) that offer custom web application development services to design, build, and maintain these applications. This allows organizations to create secure tools that integrate seamlessly with their existing technology. ## How Custom Web Applications Benefit Your Business Many local business owners exploring how to create their own web application quickly realize that custom development offers advantages far beyond what off-the-shelf platforms can provide. Instead of forcing your operations to fit within the limitations of pre-built software, a custom web application is designed specifically around your needs. Learn more about these benefits from the [Summit IT Solutions experts](https://www.summititsolutions.com/why-summit/) below! ### **1. Enhanced Security and Data Protection** Summit IT offers [custom web application development services](https://www.summititsolutions.com/software-development/web-applications/) for regional businesses that prioritize security, which is superior to the one-size-fits-all security models used in many off-the-shelf platforms. By working with a managed service provider (MSP) such as Summit IT, your business would benefit from advanced security measures such as role-based access controls, secure authentication, encrypted data storage, and ongoing vulnerability monitoring. This is especially important for businesses that handle sensitive customer information, financial records, or internal operational data. A custom-built web application significantly reduces the risk of common vulnerabilities that other platforms often deal with. ### **2. Customized User Experience** When you choose an off-the-shelf web application, you are forced to adapt your workflows to that software. Keep in mind that custom web applications are the opposite. They are instead designed specifically around your business processes, customer experience, and branding. This allows companies to create intuitive dashboards, branded client portals, and workflows tailored to employees and customers. The result is a smoother user experience that improves efficiency and brand credibility. ### **3. Integration With Existing Systems** Many local businesses rely on multiple tools to run daily operations. From accounting software and CRM systems to inventory platforms and scheduling tools – it’s easy to lose track of how many systems your company uses. That’s where Summit IT comes in to help. Our [custom web application development services](https://www.summititsolutions.com/software-development/web-applications/) allow these systems to integrate seamlessly, creating a centralized platform where all of your information flows automatically between tools. This reduces manual data entry, minimizes errors, and helps your team make faster, more informed decisions. ### **4. Scalable Technology That Grows With Your Business** Off-the-shelf platforms often limit functionality or require expensive upgrades as your business grows. In contrast, custom web application development services are designed with scalability in mind. This means that new features, integrations, and user capabilities can be added over time. As your company expands, your custom web application should be able to evolve to support new services, locations, employees, or customers without forcing you to switch platforms. ## Why Choose Custom Over Off-the-Shelf Software When regional businesses discuss what custom web application development is, they often compare it to off-the-shelf software. While these pre-built solutions might be quick to implement, they are designed for a broad audience and will not fully meet your company’s needs. Custom web applications are built specifically for you, allowing you to create tools that align with how your team works and how your customers interact with your services. For organizations exploring how to create their own web application, custom development services offer greater flexibility and long-term value. A tailored application can integrate with your existing systems, automate unique processes, and scale as your business grows. **If you are in the process of deciding between a custom web application or an off-the-shelf software, pick the solution that evolves with your operations instead of limiting them.** ## Partner With Summit IT For Your Custom Web Application Development If you’re wondering which custom web app developers understand regional business needs, be sure to reach out to the experts at Summit IT. Our experienced team, based in Akron, Ohio works directly with local and regional companies to deliver tailored solutions. [Book a free consultation today](https://www.summititsolutions.com/why-summit/free-consultation/) to discuss how our custom web applications can benefit your business. 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[Summit IT](https://www.summititsolutions.com/), a trusted Ohio-based Managed Service Provider (MSP), partners with mid-sized Northeast Ohio organizations to ensure they meet cybersecurity compliance standards, protect their data, and more. Join our experts below as we answer the following questions: - Why is cybersecurity compliance important? - What are common cybersecurity compliance standards? - What are the consequences of not meeting compliance standards? - How would a MSP protect my data and improve my compliance strategy? - And so much more! ## What is Cybersecurity Compliance and Why It Matters [Cybersecurity](https://www.summititsolutions.com/it-services/cybersecurity/) compliance refers to the set of laws, regulations, and industry standards that organizations must follow to protect sensitive data and ensure consumer privacy. These regulations may vary by industry. For example, healthcare organizations adhere to HIPAA and businesses that interact with credit or debit card data follow the PCI DSS. Complying with cybersecurity standards reduces the risk of data breaches, downtime, and financial loss, all of which can have serious consequences. Unfortunately, some Ohio-based businesses have faced the consequences of poor cybersecurity. Consider the case of [DNA Diagnostics Center (DDC)](https://dnacenter.com/) in Fairfield, OH, who [experienced a data breach](https://sciotovalleyguardian.com/2023/02/16/ohio-and-pennsylvania-reach-settlement-with-dna-diagnostics-over-2021-data-breach/?utm_source=chatgpt.com) that exposed personal information of customers, including Social Security numbers. After being investigated by the Ohio and Pennsylvania Attorney Generals, DDC was found guilty of “unfair and deceptive” cybersecurity practices as well as failing to detect and prevent the breach. As a result, they had to pay a $200,000 fine and implement a new cybersecurity program that meets industry standards. DDC took the smart step of partnering with cybersecurity companies to safeguard its data moving forward. ## Common Cybersecurity Compliance Standards Businesses Must Meet Cybersecurity compliance is not only a critical layer of defense but also a legal obligation. State and federal regulations set the bar for how organizations protect sensitive data and respond to data breaches. Whether your business handles patient records, credit card data, or basic consumer information, understanding cybersecurity compliance standards will protect both you and your customers. Here are a few common data protection regulations for various industries: - **NIST CSF (The** [**National Institute of Standards and Technology Cybersecurity Framework**](https://www.nist.gov/cyberframework)**)**: While this standard is not law, it is widely adopted as best practice and informs many other standards (like [CMMC](https://dodcio.defense.gov/cmmc/About/) and [ISO 27001](https://www.iso.org/standard/27001)). This standard is embraced across all industries and provides a flexible framework for identifying and recovering from cyber threats. - **PCI DSS (**[**Payment Card Industry Data Security Standard**](https://www.pcisecuritystandards.org/standards/pci-dss/)**):** Any business that stores, processes, or transmits credit or debit card data must comply with the PCI DSS. This standard protects cardholder data and prevents payment fraud by maintaining a secure network, encrypting the transmission of cardholder data, conducting regular vulnerability scans, and more. - **HIPAA (**[**Health Insurance Portability and Accountability Act)**](https://www.cdc.gov/phlp/php/resources/health-insurance-portability-and-accountability-act-of-1996-hipaa.html)**:** HIPAA applies to the healthcare field and safeguards Protected Health Information (PHI), which is any information about a person’s health status, treatment, or payment that might be identifiable. HIPAA requires websites to maintain administrative, physical, and technical safeguards, conduct risk assessments, and more. - **GDPR (**[**General Data Protection Regulation**](https://gdpr.eu/)**)**: The European Union’s GDPR applies to any organization (including U.S. businesses) that collects or processes personal data of EU or UK residents. This regulation protects privacy and ensures transparency in how data is collected, used, and stored. The GDPR requires businesses to obtain explicit consent for data collection and more. The list of cybersecurity compliance standards goes on and on, which is why partnering with a trusted MSP is so important. With the help of experts like [Summit IT, an Ohio-based cybersecurity provider](https://www.summititsolutions.com/it-services/cybersecurity/), you can trust that your website meets all regulatory requirements. ## How An Expert Managed Service Provider (MSP) Strengthens Your Cybersecurity Compliance Strategy [Partnering with an experienced Managed Service Provider (MSP)](https://www.summititsolutions.com/understanding-managed-it-services-and-applications/) gives businesses the expertise and tools needed to stay compliant and secure in a digital landscape with constant threats. An expert MSP reacts to cyber incidents *and* proactively strengthens your compliance strategy through regular assessments, [knowledge on hidden cyber threats](https://www.summititsolutions.com/navigating-cybersecurity-threats-protection-strategies/), and more. Learn more about how MSPs operate below. ### Network and Security Assessment An effective MSP would start by knowing your vulnerabilities. Risk assessments identify weaknesses in your systems and compliance practices before attackers can exploit them. Paired with speedy threat detection, an MSP can help your business to spot and respond to suspicious activity the moment it happens. Additionally, only an MSP can provide the around-the-clock monitoring to maintain cybersecurity compliance and prevent small problems from becoming costly data breaches. ### Protecting Against Emerging and Hidden Threats From [zero-day attacks](https://www.summititsolutions.com/zero-day-attacks-protecting-your-business-from-hidden-cyber-threats/) and phishing scams to ransomware campaigns and more, [new cyber threats](https://www.summititsolutions.com/new-internet-scams-email-requesting-billing-information/) pop up everyday. A trustworthy MSP would stay ahead of these threats by combining continuous threat intelligence with advanced detection tools and on-going monitoring. MSPs are known to track what is going on globally so that they are prepared to protect your company proactively. This aggressive approach allows businesses to detect and contain threats early, reduce downtime, and maintain compliance with critical cybersecurity standards. ### Anticipating and Forecasting Cybersecurity Risks Your MSP should not only keep an eye on current global threats, but they should also [anticipate future threats](https://www.summititsolutions.com/10-cybersecurity-threats-expected-in-2025-managed-it-services/) as technology quickly evolves. By analyzing trends and predicting potential vulnerabilities, an MSP can see a threat from a mile away. Rather than quickly reacting to whatever comes your way, work with an MSP to protect your business with a proactive approach. ## Choosing the Right Managed Service Provider Strength your cybersecurity and maintain compliance standards by working with the right MSP. A reliable MSP is local, boasts strong experience, and responds to customers in a timely fashion, with a sense of urgency. Working with local cybersecurity companies ensures quick response times and an understanding of the nearby business climate. You want to make sure a potential MSP has extensive experience so you can trust them to anticipate security threats and implement industry best practices. Finally, you need an MSP that responds to you in a timely manner. When your data security is on the line, you can’t afford to wait for a call back. Go with an MSP that you know works efficiently and communicates well! ## Strengthen Your Cybersecurity Compliance Today Strengthen your cybersecurity compliance today by [booking a free consultation with Summit IT](https://www.summititsolutions.com/why-summit/free-consultation/). Summit IT is an Ohio-based cybersecurity company that specializes in compliance standards for mid-sized organizations in our region. With over 135 collective years of tech industry experience and a passion for excellent customer service, we strive to be the leading provider of IT-based solutions in Northeast Ohio. [](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.summititsolutions.com%2Fwp-cron.php%3Fdoing_wp_cron%3D1792527241.6692109107971191406250 "Facebook")[](https://twitter.com/intent/tweet?text=Strengthening%20Cybersecurity%20with%20Expert%20Guidance&url=https%3A%2F%2Fwww.summititsolutions.com%2Fwp-cron.php%3Fdoing_wp_cron%3D1792527241.6692109107971191406250 "X")[](https://reddit.com/submit?url=https%3A%2F%2Fwww.summititsolutions.com%2Fwp-cron.php%3Fdoing_wp_cron%3D1792527241.6692109107971191406250&title=Strengthening%20Cybersecurity%20with%20Expert%20Guidance "Reddit")[](https://www.linkedin.com/sharing/share-offsite/?url=https%3A%2F%2Fwww.summititsolutions.com%2Fwp-cron.php%3Fdoing_wp_cron%3D1792527241.6692109107971191406250 "Linkedin")[](https://www.summititsolutions.com/wp-cron.php?doing_wp_cron=1792527241.6692109107971191406250 "Pinterest")[](https://mastodon.social/share?text=https%3A%2F%2Fwww.summititsolutions.com%2Fwp-cron.php%3Fdoing_wp_cron%3D1792527241.6692109107971191406250&title=Strengthening%20Cybersecurity%20with%20Expert%20Guidance "Mastodon")[](https://mix.com/mixit?url=https%3A%2F%2Fwww.summititsolutions.com%2Fwp-cron.php%3Fdoing_wp_cron%3D1792527241.6692109107971191406250 "Mix")[](https://api.whatsapp.com/send?text=Strengthening%20Cybersecurity%20with%20Expert%20Guidance%20https%3A%2F%2Fwww.summititsolutions.com%2Fwp-cron.php%3Fdoing_wp_cron%3D1792527241.6692109107971191406250 "Whatsapp")[](https://www.summititsolutions.com/wp-cron.php?doing_wp_cron=1792527241.6692109107971191406250 "More") **Categories:** Uncategorized --- ### [Keeping IT Simple: a Summit Success Story](https://www.summititsolutions.com/keeping-it-simple-a-summit-success-story/) **Published:** September 24, 2024 **Author:** Summit IT **Content:** Spread the love [](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.summititsolutions.com%2Fwp-cron.php%3Fdoing_wp_cron%3D1792527241.6692109107971191406250 "Facebook")[](https://twitter.com/intent/tweet?text=Keeping%20IT%20Simple%3A%20a%20Summit%20Success%20Story&url=https%3A%2F%2Fwww.summititsolutions.com%2Fwp-cron.php%3Fdoing_wp_cron%3D1792527241.6692109107971191406250 "X")[](https://www.linkedin.com/sharing/share-offsite/?url=https%3A%2F%2Fwww.summititsolutions.com%2Fwp-cron.php%3Fdoing_wp_cron%3D1792527241.6692109107971191406250 "Linkedin")[](https://www.summititsolutions.com/wp-cron.php?doing_wp_cron=1792527241.6692109107971191406250 "Email") Learn how Summit IT Solutions transformed a volatile and expensive patchwork of temporary fixes into a reliable and cost-effective infrastructure for a global rubber manufacturing company, delivering: - Controlled Costs - Higher Productivity - Less Downtime - Better Operational Flow - Smoother Communications - Stronger Security ## Executive Summary In 2019, [Universal Polymer & Rubber, LTD](https://www.universalpolymer.com/) engaged Summit IT Solutions to improve its underperforming IT infrastructure. The CFO evaluated four different managed IT service providers, and based on a recommendation from the company’s VP of Operations—who had previously worked with Summit IT—they chose to move forward with Summit IT Solution’s proposal. ## IT Solutions That Work “The benefit of Summit is a partner in IT. I believe you get excellent value out of their suggestions, and following those suggestions has led us to fewer daily user complaints.” *– A representative from UP&R* ### Client Background Universal Polymer & Rubber is a contract turn-key manufacturer specializing in rubber (EPDM) parts since 1971. With two locations in Northeast Ohio and a global logistics network, they supply a variety of markets spanning five continents, including the automotive OE supply chain (as a Tier 11/111 supplier), the U.S. Military, the consumer electronics market, and more. ### The Challenge A long-standing **patchwork of technological workarounds and temporary fixes** was causing increased costs and decreased productivity. Network and applications experienced regular outages, and licensing and support were expensive. **Preventative maintenance had not been prioritized** by the former managed services provider, and much of the equipment was outdated and no longer covered under warranty. Additionally, many **in-house users lacked basic cybersecurity awareness**. Communication within the company and externally also posed challenges. Not only were there **incompatibilities between an antiquated phone system and a wide area network** (WAN) system that caused increased costs and complexities, but **total internet dependency** meant that any outage at either of the company’s two facilities resulted in a total shutdown of work. ## How Summit IT Found Solutions It was clear to both UP&R’s management and Summit IT that **a complete technology overhaul with a new approach** was required. We developed a comprehensive plan, prioritizing the company’s day-to-day pain points first, then diving into more long-term solutions. ### The Plan **First priority: Managed Support.** UP&R’s previous MSP charged hourly for every call, every incident, every repair, causing frustration and out-of-control spending. *Solution:* Immediately implement **fixed-cost on-call** [**Managed IT Services**](https://www.summititsolutions.com/it-services/managed-it-services/) **with a guarantee of resolved issues, regardless of the number of calls needed.** Having our expertise in place to address issues as they arose alleviated day-to-day stress and paved the way for our onboarding success. **Second Priority: Remove IT Bottleneck.** UP&R management made the decision to pursue an aggressive upgrade timeframe to avoid prolonging the ongoing issues. We worked together to identify specific recurring problem areas and address them in preparation for network and server upgrades. *Solution:* Set a **three-week deadline** for the project to replace the network infrastructure, including **new Fortinet and FortiGate firewalls**, switches for both facilities, and a new virtual server environment. **Brand-new PCs with dual monitors** would replace 50 WYSE terminals, and an **upgraded ERP implementation** would coincide with the hardware updates. Two internet service providers for fiber circuits would be engaged to create **redundant connections and WAN communication** between the company’s two sites. ### Step 1: Stabilize the Network Summit IT replaced the outdated firewalls and switching with Fortinet equipment. UP&R had recently invested in Cisco Meraki wireless access points, so those remained in place. *Outcome:* With the new design, an outage of one fiber circuit or piece of network equipment would not stop operations. The firewall configurations allowed for failover to the secondary fiber circuit, and switching allowed them to segment user equipment. That way, a network failure would only affect a subset of the user base. ### Step 2: Replace Out-of-Support Servers New Dell server hardware replaced the old virtual environment. High-performance upgrades included solid-state storage and a virtual storage area network (SAN). *Outcome:* Clustered server hosts provide continuity in case of maintenance or hardware failure. All [new equipment](https://www.summititsolutions.com/it-services/hardware-software/) came with full warranties that enhanced reliability and provided users with better hardware and more functionality. The failed ERP system needed special attention. Automation was not an option, but Summit IT designed a process to roll out the new version of the software as smoothly as possible. After testing was completed, the upgrade moved forward, and the company was able to work out the kinks successfully in a single day. ### Step 3: Rethink Legacy Phone System Summit IT recommended 8×8 [VoIP Managed Services](https://www.summititsolutions.com/it-services/voip-solutions/) to integrate the two facilities, made easier by having redundant fiber circuits. *Outcome:* This upgrade allowed UP&R to cut costs by canceling the landlines while providing greater reliability and expansion capabilities. The bonus here is that UP&R didn’t need to bring in another vendor because Summit IT is an 8×8 VoIP Managed Services provider able to install and support the new phone system. ### Step 4: Implement Cybersecurity Training UP&R decided to engage Summit IT for their [cybersecurity](https://www.summititsolutions.com/it-services/cybersecurity/) training program, KnowBe4. *Outcome:* Through education, users learned how to recognize security threats. This knowledge continues to safeguard the company from malicious attacks and potential theft. ## The Results UP&R has experienced a multitude of benefits as a result of Summit’s thorough and customized IT solutions, including: - **Controlled Costs** – UP&R’s support contract with Summit IT has a fixed monthly cost, and the fiber circuits have eliminated pricey phone systems and landlines. - **Improved Operational Workflow** – The improvements Summit IT implemented have created better synergies between departments and facilities. - **Higher Productivity** – Without the slowdowns caused by outdated and ill-matched technology, the company is operating more productively with reliably less downtime. - **Better Communication** – Collaboration among coworkers and customer access to company representatives are easier than ever with an 8×8 system that includes messaging, video conferencing, and chat functions. - **Freedom to Focus on Core Responsibilities** – Managing hardware warranties and licensing is no longer a concern. With Summit IT taking care of those, UP&R’s entire team can focus on other priorities. - **Improved Employee Satisfaction & Confidence** – With the improved infrastructure, the technology environment is less complicated and easier to navigate on a day-to-day basis. - **More Secure Workplace Computing** – All UP&R employees are much better educated about cybercrime issues, which helps protect not only the company but the individuals in their personal computing. - **Fewer Ongoing Problems** – As an on-call IT consultant, Summit IT identifies and addresses problems immediately, rather than allowing them to become ongoing issues. ## Find the Summit IT Solutions That Work For You Are you: - Struggling with an unresponsive MSP? - Wasting money on tech that doesn’t work for you? - Ready to take your business to new heights by focusing on work instead of IT? [Contact Summit IT for a FREE consultation ](https://www.summititsolutions.com/why-summit/free-consultation/)today! Let’s talk about IT and how our tailored solutions can help you soar. ## About Summit IT Solutions Summit IT Solutions was founded in 2000 and is [a leading provider of IT-based solutions](https://www.summititsolutions.com/why-summit/) in Northeast Ohio. We partner with major IT vendors including [Fortinet](https://www.fortinet.com/), [8×8 Phone Systems](https://www.8x8.com/), [KnowBe4](https://www.knowbe4.com/), [Lenovo](https://www.lenovo.com/), and [Dell](https://dell.com/). We’re proud to be a true partner to UP&R, managing day-to-day computer and network support, improving operational efficiencies, and providing guidance on the technology necessary to maintain progress moving forward. 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You’re not alone. With threats to cybersecurity evolving every day, it can feel like a constant battle to keep your data safe. Cybercriminals are driven by various motivations, such as stealing sensitive data, seeking financial gain, or disrupting a company’s systems to cause chaos and damage. These threats can come from all angles, making it crucial to stay ahead of potential attacks. But there’s good news – navigating cybersecurity threats doesn’t have to be overwhelming. With the right strategies, you can protect your organization from even the most sophisticated cybercriminals. Let’s dive into the most common cybersecurity threats and explore effective ways to safeguard your business. ## Top 5 Common Cybersecurity Threats What are cybersecurity threats exactly, and how do they affect your business? As technology keeps advancing, cybercriminals are getting smarter, too. These are among the most common computer security threats and types of IT security threats: ### Malware Think of malware as the digital version of a bad flu. It includes viruses, worms, and Trojans that can wreak havoc on your systems, disrupt your operations, steal sensitive data, and cause significant financial losses. Once malware gets in, it spreads quickly across devices, causing widespread damage and compromising network security. ### Ransomware Imagine coming into work one day to find all your data locked and a message demanding payment to unlock it. That’s ransomware. This threat has seen a dramatic rise in recent years, with cybercriminals targeting businesses of all sizes. This malicious software encrypts your data, making it inaccessible until you pay a ransom. The consequences for businesses can be devastating, often leading to data loss, operational downtime, and damage to reputations. ### Spam & Phishing Have you ever received an email that looked somewhat legitimate, but felt a bit ‘off’? That’s often a phishing attempt. These deceptive emails trick you into revealing sensitive information or downloading harmful attachments. They’re simple but incredibly effective methods for cybercriminals to gain access to business systems, leading to data breaches, financial fraud, and unauthorized access to corporate networks. ### Man-in-the-Middle Attack Another effective and common cybersecurity threat is man-in-the-middle (MITM) attacks. They are essentially the digital equivalent of someone eavesdropping on your conversations and using the information against you. By intercepting communications between parties in your business or organization, attackers can steal data or inject malicious content, leading to severe consequences like identity theft and financial loss. ### Password Attack Do you know if the passwords used across your organization are strong enough to withstand an attack? Cybercriminals use various methods to crack or guess passwords, gaining unauthorized access to your systems. Weak or easily guessed passwords make it all too easy for them to breach your defenses and take control of sensitive data. Common methods include brute force attacks, dictionary attacks, and credential stuffing. ## Strategies to Safeguard Against Cybersecurity Attacks It’s easy to feel overwhelmed by these cybersecurity threats, but a multi-layered approach can help mitigate risks and enhance your security. Here are some straightforward strategies to bolster your defenses and protect your organization from threats to cybersecurity: ### Enable Password Protection Password protection is the practice of securing digital information and systems by using strong, unique passwords or passphrases for different accounts and regularly updating them to prevent unauthorized access. Tools like password managers can help generate, store, and manage passwords securely, reducing the risk of security breaches. For businesses, password protection can also include educating employees about best practices, enforcing strict password policies, and regularly auditing password usage. ### Update Anti-Virus Software Keeping your anti-virus software up to date across your organizations helps protect your systems against the latest threats. Establishing processes for regular updates ensures you receive crucial security patches and new virus definitions, enhancing your ability to detect and neutralize malware. Additionally, conducting routine scans and monitoring for unusual activity can further bolster your defenses against cyber threats. ### Ensure Firewall Protection Do you have a firewall in place? Firewalls manage internet traffic and block potential threats, serving as your first line of defense. Whether using hardware or software, a firewall can help prevent unauthorized access and restrict non-business-related usage that may expose your network to risks. Modern firewalls often include features like intrusion detection systems (IDS) and intrusion prevention systems (IPS) to identify and mitigate advanced threats before they impact your network. ### Report Anything Suspicious to Your IT Department Encourage your employees to report any suspicious activity or potential security incidents to your IT department or managed IT service provider immediately. Early detection and response can prevent major security breaches. To aid in this, educate employees on how to spot suspicious signs, such as unexpected pop-ups, unusual login attempts, unfamiliar emails with attachments or links, and slow computer performance. Regular training sessions and simulated phishing tests can help employees recognize and properly respond to potential threats. ## Summit IT’s Cybersecurity Solutions Not sure if your business has the bandwidth or expertise to implement these strategies effectively? Leverage Summit IT’s expert team to seamlessly implement cybersecurity solutions that protect your organization from cybersecurity threats and ensure a secure, efficient, and thriving business environment. We offer a comprehensive range of [cybersecurity solutions](https://www.summititsolutions.com/it-services/cybersecurity/), including Network and Security Assessments, Antivirus Packages, EDR / MDR / XDR Options, Password Protection, and more. [Let’s talk](https://www.summititsolutions.com/why-summit/free-consultation/) about how Summit IT can build a tailored technology solution to meet your needs. 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This is where managed IT service providers like Summit IT come into play. By leveraging our expertise in managed IT solutions, businesses can focus on their core responsibilities, grow without being bogged down by technical issues, and ensure their data and systems are secure. ## What is a Managed Service Provider (MSP) in IT? A [Managed Service Provider (MSP)](https://www.summititsolutions.com/what-are-managed-it-services/) in IT is an external company that manages and assumes responsibility for providing a defined set of services that support the information technology needs of businesses. Managed IT service providers offer a [range of IT solutions, including IT support managed services, managed network provider services, and comprehensive IT risk management solutions.](https://www.summititsolutions.com/it-services/managed-it-services/) ### What Does an IT MSP Do for Businesses? An IT MSP like Summit IT handles various aspects of your technology infrastructure, ensuring smooth and efficient operations through a range of strategic approaches and advanced tools. We effectively customize [managed IT solutions](https://www.summititsolutions.com/it-services/managed-it-services/) to meet the unique needs of organizations across many industries. Here are some key services we offer and how we implement them: #### System Patching Keeping your systems updated with the latest patches is crucial for security and performance. Summit IT employs a proactive patch management strategy that includes automated patch deployment to minimize the risk of human error and ensure timely updates. Before deploying any patch, we thoroughly test it in a controlled environment to ensure compatibility and stability, preventing potential disruptions. Additionally, we schedule patch deployments during off-peak hours to minimize impact on your daily operations. #### Monitoring & Alerting Continuous monitoring of your IT environment is essential for detecting and addressing issues before they impact your operations. Summit IT uses advanced real-time monitoring tools that provide insights into the health of your IT infrastructure by tracking metrics such as server performance, network traffic, and more. Our system is configured to generate automated alerts for any anomalies or potential issues, which are immediately reviewed by our team to determine the appropriate response. Predefined incident response plans allow our team to quickly and effectively address issues, reducing downtime and mitigating risks. #### Technical Support & Service At Summit IT, our managed IT solutions prioritize timely and effective support to minimize downtime and swiftly resolve technical issues. Our approach includes 24/7 emergency support, ensuring our technical team is always available to address IT emergencies promptly. We utilize remote support tools for quick diagnosis and resolution of many issues, minimizing disruption to your operations. Additionally, for more complex issues that require hands-on attention, our technicians are ready for onsite visits, prioritizing interventions based on severity and impact to ensure efficient resolution. ## Benefits of Managed IT Service Providers Hiring a managed IT service provider offers numerous benefits. Here’s how [Summit IT’s managed IT solutions](https://www.summititsolutions.com/it-services/managed-it-services/) can help your business: ### Predictable Spending With managed IT services, you pay a fixed monthly fee for a suite of services. This predictable expense helps you manage your budget more effectively, avoiding unexpected costs associated with IT emergencies. ### Expertise & Experience The Summit IT team boasts a collective 135 years of IT experience. Our professionals continually update their skills to stay abreast of emerging technologies, ensuring that your business benefits from the latest IT advancements. ### Efficiency By outsourcing your IT needs with managed services, information technology firms can help you free up your internal resources to focus on core business activities. This increased efficiency can drive growth and improve overall productivity. ### Strengthen Security Data breaches and cyberattacks can be devastating for businesses. Summit IT’s managed IT solutions include robust [cybersecurity solutions and training](https://www.summititsolutions.com/navigating-cybersecurity-threats-protection-strategies/), ensuring your data and systems are well-protected against threats. ## Why is Having an IT MSP Important? Small businesses face numerous cybersecurity threats such as [phishing attacks, ransomware, and data breaches](https://www.summititsolutions.com/navigating-cybersecurity-threats-protection-strategies/), which can lead to significant financial losses, reputational damage, and operational disruptions. Having a reliable IT Managed Service Provider (MSP) helps mitigate these risks by implementing robust cybersecurity measures, monitoring systems for potential threats, and providing timely updates and patches to ensure systems are secure against evolving threats. They also offer proactive maintenance and round-the-clock support, helping businesses stay resilient and focused on growth while their IT infrastructure remains protected and optimized. ## Reasons to Choose Summit IT as Your Managed Service Provider Summit IT Solutions offers a fixed monthly cost for a defined set of managed IT solutions, ensuring budget predictability for your organization without unexpected expenses. You’ll benefit from unlimited remote support during business hours, proactive 24x7x365 network monitoring with automatic alerts and updates, managed [Webroot](https://www.webroot.com/) anti-virus/malware/spyware services, and access to discounted business-class [IT hardware](https://www.summititsolutions.com/it-services/hardware-software/) and comprehensive vendor and license management. To take your IT infrastructure to new heights, [contact Summit IT today](https://www.summititsolutions.com/contact-us/) and unlock the full potential of your technology investment. 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With a seasoned team boasting decades of experience in the tech industry, Summit IT Solutions is a reliable partner for businesses interested in designing and implementing a database tailored to their operations. We specialize in custom database software development solutions that propel organizations toward security, efficiency, and growth. ## What Is a Custom Database? Before we dig into how successful data software is developed, you might have some initial questions, like “What is a database exactly?” or “What is custom database development referring to?” Simply put, a custom database is a software solution designed to meet a business’s data management needs. Unlike off-the-shelf solutions, custom databases are built from the ground up, addressing the intricacies and nuances of individual workflows and processes. Custom database application development enables organizations to streamline operations, enhance data security, and foster informed decision-making. ## The Process of Developing Custom Database Software Wondering how a database is created? The custom database software development process requires a systematic approach to ensure its success. It begins with thoroughly analyzing a business’s needs and objectives, which lays the groundwork for the entire project. Close collaboration with stakeholders is essential during this phase to accurately outline database requirements and project specifications, ensuring alignment with the organization’s vision and goals. Once the requirements are established, the next stage of the process is design and development. This stage involves cycles of design and development, where prototypes are created and refined based on feedback. Rigorous testing is conducted throughout this phase to ensure the custom database’s functionality, reliability, and scalability. By following this process, custom data software developers can deliver solutions that meet the specific needs of organizations across industries such as healthcare, manufacturing, hospitality, and beyond. ## Designing Functional & User-Friendly Database Software User experience is paramount in the design of custom database software. Summit IT prioritizes intuitive interfaces and seamless workflows to optimize usability. We follow a meticulous design process and user-friendly design principles to provide custom database development solutions that empower users to harness data efficiently. Our focus lies in minimizing learning curves and maximizing productivity, ensuring that our clients derive the utmost value from their data management systems. ## Reaching Your Business Goals With a Custom Database A well-designed custom database is more than a tool for data storage, it is a strategic asset that drives business growth. As a database development company, Summit IT provides solutions that align with the overarching objectives of businesses – from improving operational efficiency and enhancing customer experiences to gaining actionable insights from data analytics. In the healthcare industry, for example, implementing a billing and charge analytics system can maximize patient billing and processes. In manufacturing, a custom database can optimize processes and boost productivity by digitizing workflows, managing inventory, and overseeing supply chains. By harnessing the power of tailored data solutions, businesses can unlock new opportunities and stay ahead in a competitive marketplace. ## Benefits of Working With a Database Development Company Partnering with an experienced custom database software development company like Summit IT offers [numerous advantages to businesses](https://www.summititsolutions.com/the-benefits-of-custom-software-development/). Quality technology partners provide specialized database application development services that align with business goals, budgets, and timelines. Additionally, these companies provide ongoing support and maintenance services for custom databases that give peace of mind. These benefits allow businesses to focus on their core objectives while the technical complexities are taken care of. ## Custom Database Development Services by Summit IT From implementing databases and designing data architectures to optimizing performance and scalability, Summit IT provides custom data development services that empower businesses to harness the full potential of their data assets. If you are ready to implement a custom database that takes your business to new heights, [contact us](https://summitit.wpengine.com/contact-us/) today! 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This is the problem that zero-day vulnerabilities pose. These invisible [threats](https://www.summititsolutions.com/10-cybersecurity-threats-expected-in-2025-managed-it-services/) often lead to data breaches and theft, so it’s critical to understand what they are and how they can be prevented. In this article, you’ll learn what zero-day attacks are and how Summit IT experts help Northeast Ohio companies avoid them. ## What Is a Zero-Day Attack? A zero-day attack is a cyberattack that targets a zero-day vulnerability, which is a software flaw the developer has not caught. Hackers can easily exploit these vulnerabilities and gain access to sensitive data. They’re called zero-day attacks because the developer has known about the flaw for zero days (and has zero days to fix it). Due to their nature, zero-day attacks can’t be stopped – they can only be remedied. This makes them especially scary for organizations with lots of confidential information. Once a developer or researcher sees that a zero-day attack has happened, they share that information publicly. At this point, users are informed that their data might be compromised and given next steps to take. Simultaneously, the developer works to patch the vulnerability and mitigate the damage from the attack. The faster the developer can fix the vulnerability, the less data can be stolen. ## What Is an Example of a Zero-Day Attack? One famous example of a zero-day attack is the 2014 Sony hack that leaked data including employees’ emails, family information, and salaries as well as unreleased films and business plans. While this is an extreme example of a zero-day attack, it demonstrates how damaging these attacks can be. ## Who Is Most at Risk for Zero-Day Attacks? Some businesses are considerably more at risk for zero-day attacks. Here are a few of the major business types commonly targeted by zero-day attackers: ### Companies without robust IT departments Any company that lacks a well-equipped, fast-responding [managed IT department](https://www.summititsolutions.com/it-services/managed-it-services/) is at higher risk for zero-day attacks. A dedicated and experienced IT team is critical for spotting vulnerabilities early and mitigating damage if they happen. Otherwise, it’s highly likely that zero-day vulnerabilities will arise and be taken advantage of. ### Organizations with outdated systems Running older software can also increase your risk of zero-day attacks. This is especially true if the software is no longer supported by the developer or if you’re running an older version when a newer one is available. Since older software isn’t being updated, it remains an easy target for hackers. ### Government agencies and private businesses As a rule of thumb, any organization with large amounts of confidential data is a prime target for zero-day attacks. Government agencies, health insurance companies, and financial institutions are just a few of these at-risk organizations. ### Large enterprises Hackers often go after large companies with massive amounts of customer or client information. Typically, the bigger a business is, the more at risk it is. ## Identifying Zero-Day Vulnerabilities Avoiding zero-day attacks requires a proactive approach of seeking out vulnerabilities in software before they can be exploited. Here are a few ways your IT team and/or development team will look for these flaws: - Vulnerability scanning consists of developers analyzing code and testing systems for mistakes and loopholes. - Bug bounty programs reward individuals for catching exploits and reporting them to the organization. - Threat intelligence monitoring involves following external [cybersecurity](https://www.summititsolutions.com/it-services/cybersecurity/) researchers who find and communicate vulnerabilities. - Behavior-based and signature-based detection identify potential threats based on patterns of suspicious behavior. ### Mitigating the Risk of a Zero-Day Attack Once a zero-day attack has been launched, it’s up to the IT or development team to fix it and reduce the damage as much as possible. Thankfully, today’s technology makes this easier than ever. Industry best practices include: - Patch management is a formal process development teams follow to create and deploy software patches and/or hotfixes. - Zero trust architecture uses continual authentication (like two-factor) to stop bad actors from breaching sensitive information. - Network segmentation involves isolating the compromised systems until they’re repaired. ### Protecting Yourself and Your Business from Zero-Day Attacks With all of this in mind, you might be wondering what you as the user can do to prevent and respond to zero-day attacks. Ultimately, the best way to prevent zero-day exploits is to partner with a deeply capable IT team that can quickly catch and repair vulnerabilities. If a zero-day attack occurs, your IT team should notify you as soon as possible. You’ll then be instructed on what to do next, whether that’s changing a password or alerting your bank. In addition, your IT people should give you a roadmap for how they’ll improve their zero-day protection going forward. ## Stay Ahead of Zero-Day Attacks with Ongoing Managed IT Services They say prevention is the best medicine, and that’s true for zero-day attacks. If you need an eagle-eyed IT team to safeguard your Northeast Ohio company from these exploits, reach out to us for a [free consultation](https://www.summititsolutions.com/why-summit/free-consultation/). 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The team was looking for a technology solution that could help them turn pain points into capabilities. After considering several off-the-shelf products, Barbicas Construction Company chose Summit IT Solutions, a [hardware and software solutions provider](https://www.summititsolutions.com/it-services/hardware-software/), to build and roll out a custom application that boosted efficiency and enhanced operations. ## IT Solutions That Work “Accuracy and continuity are greater than I anticipated through the use of the pull-down menu for item selection.” – *Barbicas Construction Company IT Manager* ### Client Background Barbicas Construction Company is a family-owned, full-service paving contractor. It serves the Ohio market for residential, commercial, and roadway construction. Founded in 1962 by Louis Barbicas and headquartered in Akron, the company has evolved from a small asphalt and concrete venture to a trusted authority in the construction industry. ### The Challenge Construction is a tough business. The work is hard, but the operations can be even harder. When resources are mismanaged, costs can quickly eat into profit margins, so it’s imperative for construction companies to constantly look for more efficient ways to operate. Barbicas Construction Company realized that some old processes could be improved with technology, so the team came to Summit IT to make that happen. Of course, a business doesn’t last for over 60 years without developing successful processes, but being successful doesn’t mean there isn’t room for improvement. To start with, Barbicas Construction Company was still using paper forms on-site. These forms had to be manually filled out and physically delivered to the office for approval, which took too much time, caused delays, and often led to mistakes. This was especially problematic for teams working on projects far from the main office. These teams might only report to the office once a week, so form delivery was even slower in these cases. Managing operations was also difficult. Tracking equipment, jobs, vendors, and user access was cumbersome without real-time data. And since Barbicas Construction Company needs to follow significant compliance requirements for government contracts and union workforce agreements, these operational difficulties were magnified. This lack of up-to-date information meant that making quick, informed decisions was more difficult than it should have been. The manual processes were labor intensive and prone to errors, slowing operations and increasing the chance of miscommunication. All of this led the team at Barbicas Construction Company to look into several off-the-shelf applications for data entry and submission capabilities. While Barbicas Construction Company’s enterprise resource planning solution had standard reporting capabilities, the generic reports weren’t flexible enough for the company’s needs. They found the same limitations with other vendors – either essential features were missing, or the customization would be too costly. They needed specific, powerful reporting features that would actually improve decision-making. Barbicas Construction Company realized it needed a cost-efficient custom solution to replace its inefficient paper-based system. The company needed software that could streamline work and reduce admin tasks while providing accurate and continually updated information for better decision-making. In short, Barbicas Construction Company didn’t need to scrap the processes that worked for decades. It just needed a way to collect and transmit data more quickly and efficiently. Fortunately, the team was already working with a vendor with the expertise to build exactly what they needed. ## How Summit IT Found Solutions Barbicas hired Summit IT Solutions to manage its IT infrastructure in 2016, so it made sense to expand our relationship. By avoiding a search for a developer, Barbicas Construction Company accelerated the timeline to a solution. ### The Plan The Summit IT [software development](https://www.summititsolutions.com/software-development/) team met with the Barbicas Construction Company teams to listen to their struggles and understand their needs. Our team learned about their workflow and problems to better understand the data that staff interacted with every day. Our team used Barbicas Construction Company’s paper forms – the same ones that were causing headaches – as the framework for the new software. Using a familiar format to build out the new platform made sense from two perspectives. First, it’s much easier for users to adopt a new system if it looks and feels similar to the old one. And second, the learning curve is much faster. Next, the design and development phase began. The Summit IT team built mockups and workflow diagrams to show how the new application would work. Barbicas Construction Company reviewed the designs and gave feedback on what needed improvement. From that feedback, Summit IT developed a prototype for a custom application. The Barbicas Construction Company team then tested and made suggestions until it met their needs. ### Our Custom Application The program is web-based and consists of two main features. The first is a robust remote form submission capability. Foremen in the field are now able to submit their daily reports regardless of location. With faster access to that data, management is able to operate more efficiently. An additional benefit to using digital forms is that the data can be standardized. This helps streamline decision-making and improve accuracy. The second main feature is the application dashboard. Data coming in from the field is consolidated and fed to the dashboard. Having the data centralized here lets managers view and approve submissions in real-time, which greatly expedites the approval process. The dashboard also includes an array of reporting tools. Managers can generate detailed reports that make it easier to manage equipment, track jobs, and oversee vendors. Perhaps just as important, the dashboard and reporting help ensure that Barbicas Construction Company meets government and union compliance metrics. ### Rolling Out the Application With design and testing complete, Summit IT rolled the application out to the Barbicas Construction Company team. Office staff would access the application through a web browser, and field staff used iPads to access the new system. Everyone then attended training sessions to learn how to use the application. Once staff had completed training, Summit IT and Barbicas Construction Company management carefully kept track of any issues. This allowed everyone involved to make sure the application was exceeding expectations. ## The Results ### Efficiency Improvements The biggest benefit was time savings. Switching from paper to electronic forms eliminated the wait for documents and allowed for clearer communication and fewer mistakes. The change was especially helpful for teams working far outside the office. Thanks to mandatory form fields, staff members get the data they need in every submission. There’s no need to make follow-up calls to track down a missing paper form. The application’s centralized dashboard provides Barbicas Construction Company managers with real-time data access at their fingertips, allowing them to make faster and better decisions. Approvals are done quickly, which improves operational efficiency. ### User Feedback Feedback from Barbicas Construction Company employees was very positive. They found the application easy to use and better than previous solutions. For employees with prior experience using other applications, the difference was notable. They found that the custom solution worked much better for their needs. This positive feedback highlighted the value of a solution designed around the business and its workflows. ### Operational Benefits The application improved how Barbicas Construction Company managed equipment, jobs, vendors, and user access. This led to better resource allocation and planning. It also allowed office staff to modify reports live, enhancing accuracy and consistency. And with information readily available, they can quickly head off contract and labor compliance issues. ### Future Prospects Summit IT continues to support Barbicas Construction Company with IT managed services, ready to meet new needs or improvements. The new software has opened possibilities for further automation as well. For instance, integrating data into Barbicas Construction Company’s payroll system from operational reports would reduce the amount of manual entry required now. Overall, the custom software solution Summit IT developed has helped to transform Barbicas Construction Company’s operations. Since the rollout, Barbicas Construction Company has enjoyed higher efficiency, accuracy, and user satisfaction. At Summit IT Solutions, we know there are no one-size-fits-all software packages that address every unique business challenge. And as Barbicas Construction Company found, the [benefits of custom software development](https://www.summititsolutions.com/the-benefits-of-custom-software-development/) are immense. Barbicas Construction Company’s successful implementation allowed the entire staff to become more efficient and contributed to a better working environment. Now, it’s much easier for staff members to get the information they need to do their jobs, and that’s a win for everyone. ## Find the Summit IT Solutions That Work For You Are you: - Tired of inefficient manual processes? - Unable to get the real-time data you need? - Dissatisfied with off-the-shelf software solutions? We’d love to help turn those problems into success stories. Schedule your free consultation today and [find the IT service that fits your needs](https://www.summititsolutions.com/why-summit/free-consultation/) with Summit IT Solutions. ## About Summit IT Solutions [Founded in 2000](https://www.summititsolutions.com/why-summit/), Summit IT Solutions is a leading information technology firm and provider of IT services in Northeast Ohio. With deep expertise in IT managed services, Summit IT partners with Fortinet, 8×8 Phone Systems, KnowBe4, Lenovo, Dell, and other industry leaders to deliver expert IT solutions for businesses of all sizes. ### Contact Summit IT Solutions To learn more about how Summit IT Solutions can help you reduce costs and improve productivity, [reach out to our experts online](https://www.summititsolutions.com/why-summit/free-consultation/) or call [330-785-9467](tel:330-785-9467). 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This case study highlights how this partnership led to: - Predictable Costs - Stronger Cybersecurity - Improved Productivity - Reliable IT Support - Enhanced Compliance ## Executive Summary [Journey Financial Solutions Group](https://www.planforthejourney.com/) struggled with ongoing IT issues that disrupted daily operations. Their existing IT support for financial services followed a break-fix model, leading to frequent downtime, unexpected costs, and compliance concerns. Journey Financial sought an IT solution company that could provide expert IT solutions tailored to the financial industry. After evaluating multiple providers, they chose Summit IT Solutions, a [managed IT service provider](https://www.summititsolutions.com/managed-it-service-providers-benefits-specialized-services/), to implement [managed IT solutions](https://www.summititsolutions.com/managed-it-service-providers-benefits-specialized-services/) that stabilized operations, improved security, and ensured compliance. ## IT Solutions That Work “What I think they were trying to do was get us what we needed for the least amount of money.” – *Operations Manager of Journey Financial* ### Client Background Journey Financial Solutions Group is an independent insurance and financial services firm offering consumer and business insurance, investments, and retirement planning. Founded in 1995, the firm has grown from three employees to a team of 15 advisors, agents, and staff, serving clients from its office in Tiffin, Ohio. Their commitment to personalized service requires reliable [IT managed services](https://www.summititsolutions.com/what-are-managed-it-services/) to support operations and compliance needs. ### The Challenge Journey’s Operations Manager was frustrated. Their **network-attached storage (NAS) device was acting up**… again. Instead of getting straight to work on the task-list-of-the-day, they would be pulled into explaining this intermittent but ongoing problem with the technician from their IT provider. This had become a weekly occurrence, and it was getting old. It would be another day of **interruptions, downtime, and lost productivity**. Journey Financial had outgrown its IT partner. The **break-fix service model was no longer working**, and it needed more robust systems to match its business volume and requirements. They also needed to be confident that their technology practices met the stringent compliance **requirements mandated by regulators**. With cybercrime becoming a greater threat year after year, they weren’t 100% sure their cybersecurity efforts were keeping up. And it made no sense to dedicate internal staff to this very specific responsibility. The technology they had in place had served its purpose when the company was smaller. As Journey Financial grew, **the increasing demand on equipment and resources** strained the system. And there was **no maintenance plan** in place to make sure network and storage systems were up-to-date and functioning correctly. This created **frequent outages**, which resulted in support calls. Because no managed services agreement existed with the provider, these service calls were billed – and costs added up. Journey Financial asked for a more robust solution. The IT vendor continued in fire-fighting mode instead of offering upgraded, modern services to meet the demands. “What I think they were trying to do was get us what we needed for the least amount of money,” says the Operations Manager of Journey Financial. **Another source of pain was software**. For example, the Operations Manager had to keep track of licensing for every individual user of Microsoft Office. Although managing individual licenses might not seem like a big effort, it added to their already long list of administrative tasks. Plus, this busy task did nothing to help the business grow. The Operations Manager finally delegated this licensing management to the IT vendor, but Journey Financial **didn’t have full use of the features they were paying for**. For example, they didn’t have access to SharePoint, which would have eliminated the NAS issues. If Journey Financial hadn’t truly enjoyed working with their IT vendor, seeking another provider would be an easy decision. But the two companies had a great working relationship. Responsiveness was never an issue, and they were local to each other, which continues to be important for Journey Financial. But they **weren’t getting the expected results from their IT investment**, so Journey Financial had to **do what’s best for the business** and seek better IT solutions. ## How Summit IT Found Solutions Journey Financial needed to assess the services offered by other solution providers. Management interviewed four IT services companies – three new ones in addition to their existing provider. They sought a proactive partner to: - Stabilize their IT environment with solid, proven technologies - Proactively recommend necessary improvements - Ensure security and compliance - Be a local provider (but Journey Financial would remain open to the right fit outside the area) ### Finding the Right Fit As an independent agent of [Wayne Mutual Insurance Company (WMIC),](https://www.wayneinsgroup.com/) Journey Financial first became aware of Summit IT Solutions while attending a cybersecurity presentation given at the WMIC Annual Agent meeting. Summit IT Solutions is a wholly-owned subsidiary of Wayne Mutual Insurance Company. Summit IT assessed Journey Financial’s needs and submitted a proposal. Ultimately, Journey Financial selected Summit IT to resolve the discrepancies and modernize its technology environment. ### The Plan Summit IT’s plan for Journey Financial included: - Migrating from the current limited and outdated local storage to their Office 365 Sharepoint instance - Enhancing cybersecurity monitoring and proactive support - Ensuring compliance with industry regulations This would complete the Microsoft Office 365 implementation and allow easy access for workers at the home office and remotely. Easy, secure access meant **better service to their clients and prospects**. It would also solve the reliability issue and give everyone the flexibility they needed to **focus on their work rather than suffer through tech problems**. Staying on top of security vulnerabilities and ensuring the company is protected is extremely important. Cybersecurity and monitoring services would be enhanced, and active monitoring by tech support would **identify concerns before they became a problem** for Journey Financial. Passing industry compliance audits was also a must, and they needed a partner that could ensure that. **Journey Financial would benefit from Summit IT’s experience** successfully managing IT for WMIC. ## The Results #### Step 1: Migrating to SharePoint Summit IT’s priority was to migrate company data from the NAS to SharePoint in the Office 365 cloud. This **solved** two immediate problems: - **Eliminated Downtime:** The unreliable NAS was causing weekly outages. SharePoint provided stable, always-on access to business-critical files. - **Improved Accessibility:** Employees could securely access work files from anywhere, enhancing flexibility and productivity #### Step 2: Establishing Trust in Remote Support Journey Financial was accustomed to in-person IT support, making the shift to remote support an adjustment. However, Summit IT quickly proved its value with: - **Fast Issue Resolution:** Secure remote connections allowed Summit IT to address most problems on the fly. - **Proactive Monitoring:** Enhanced log monitoring identified and resolved potential issues before they could impact operations. #### Step 3: Optimizing Onboarding Processes The real test came when Journey Financial hired a new employee. Here’s what happened: Summit IT had its established processes in place. But every environment has its unique conditions to test those processes. Unexpected technical challenges emerged during the onboarding of Journey Financial’s new employee, regarding the integration of new equipment. In response to these technical challenges, Summit IT: - Worked through the issues in real-time - Fully documented the process for future deployments - Ensured a smoother experience for all future equipment rollouts #### Step 4: Proactive IT Management & Security Behind the scenes, Summit IT’s monitoring systems alert for problems as they appear in logs. This allows Summit IT to identify and repair many issues before they affect the user or network. Their ongoing efforts ensure that: - Systems run efficiently and securely - Security best practices are met - Journey Financial can focus on its core business without IT distractions ### The Bottom Line Summit IT Solutions offers the expertise to keep your data protected and technology serving you with efficiency. ## Find the Summit IT Solutions That Work For You Are you: - Struggling with unpredictable IT costs? - Frustrated with downtime and slow tech support? - Looking for expert IT solutions to protect your business? Summit IT can help. Find the IT service that fits your organization’s needs – [Contact our experts for a FREE consultation today](https://www.summititsolutions.com/why-summit/free-consultation/)! ## About Summit IT Solutions [Founded in 2000](https://www.summititsolutions.com/why-summit/), Summit IT Solutions is a leading information technology firm and provider of IT services for the financial industry in Northeast Ohio. As a managed service provider, Summit IT partners with Fortinet, 8×8 Phone Systems, KnowBe4, Lenovo, Dell, and more to deliver expert IT solutions for businesses of all sizes. ## Contact Summit IT Solutions To learn more about how Summit IT Solutions can help you get the most out of your IT resources, reducing costs and improving productivity, [reach out to our experts online](https://www.summititsolutions.com/why-summit/free-consultation/) or call [330-785-9467](tel:330-785-9467). 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Well, you’re not wrong. As [Artificial Intelligence advances and hackers become more crafty](https://www.summititsolutions.com/how-hackers-use-ai-cybersecurity-solutions/), more companies are falling prey to the latest phishing scams. To stay on top of current scams and keep your company’s data secure, be sure to work with an IT solution company like [Summit IT Solutions](https://www.summititsolutions.com/). In this article, [our experts](https://www.summititsolutions.com/why-summit/) will share details on the latest internet scam we’ve been seeing as well as answer questions such as: - How do you know if an email is real? - What red flags should I look for when I receive an invoice request? - How can I protect my business from recent email scams? - How can I report these threats? ## What’s Happening? Scammers have a plethora of resources that tell them who to target and how. Recently, we’ve been seeing high-ranking individuals (President, CEO, COO) receiving completely plagiarized email threads that supposedly show them agreeing to pay a trusted vendor’s invoice. These current scams are tricky because they seem so real. The fabricated conversation uses official company emails, presents a conversation thread that appears realistic, and involves a vendor that the company has used in the past. So, if a company’s COO opens an email that makes them think they’ve agreed to pay a familiar vendor and simply forgot – it’s plausible that they will fall for the scam and put their company at risk. To prevent this kind of risk, every company should be equipped to [navigate cybersecurity threats and implement strong protection strategies](https://www.summititsolutions.com/navigating-cybersecurity-threats-protection-strategies/). ## How These Scams Work The first step to safeguarding your company from the latest phishing scams is to understand how these scams work. The current attacks we are seeing utilize clever tactics that may catch busy employees off guard. This is how scammers will try to take advantage of you and your team: - Cybercriminals will impersonate trusted vendors. - They will use company logos, signatures, and official emails to add validity to the correspondence. - Attached to the email will be a correspondence history that appears legitimate. - They will send urgent requests for payment in hopes of causing confusion and stress. - The included links for payment will likely lead to phishing sites, malware downloads, or other untrustworthy destinations. With online invoices being the standard for many company vendors, it may be easy to lose track of payment status. But it is crucial for your team to stay vigilant of cybersecurity attacks by looking for red flags – especially if someone is requesting payment. Continue reading to learn more about those red flags and how to safeguard your business from these threats! ## Red Flags to Watch Out For Protect your company from new internet scams by knowing the tell-tale signs of attackers. Send this article to your colleagues so they know to look for these red flags: - **Unexpected Invoicing Requests Do you normally receive invoicing requests or do they go to a billing department? Does the invoice reminder seem out of left field? Listen to your gut if you have a question about a payment request and dig a little deeper. Don’t complete the payment without triple-checking, especially if this email fails to follow your company’s standard billing procedures. - **Unfamiliar Email Addresses** Look very closely at every email address included in the thread. Often, scammers will make barely noticeable changes to an official company email in hopes that you won’t detect the inaccuracies. Double-check every email and give someone a call when you’re unsure if it’s really them. - **High Pressure Language The vendor included is likely someone you have a previous relationship with – so ask yourself if it’s normal for them to use high-pressure language when requesting invoice fulfilment. Most professionals are unlikely to email you out of the blue demanding payment, so slow down if you feel like something seems off. - **Questionable Attachments or Links** Take a look at any links or attachments included in the email. Scammers likely included untrustworthy attachments or malicious URLs. If the link doesn’t include the address of a familiar website, do not click it. If you’re unsure about the links, but the email checks the box of the first three red flags listed above, it’s safe to assume any attachments are untrustworthy. ## How to Protect Your Business Once you understand the signs of the most recent email scams, you and your company can learn how to tell if an email is from a cybercriminal. Make sure your colleagues are fully trained on how to handle any questionable emails by taking the following steps. ### Verify Requests If you ever have even the slightest hesitation about an invoice, take the time to fully vet the request. Speak with your billing department or anyone involved in accounting at your company to verify the payment. Additionally, call the vendor who is making the request to make sure you are both on the same page. ### Verify Sender Details Double-check all the information you have about the sender to ensure they are legitimate. Slowly check the spelling on their email, compare email signatures to past emails to look for any slight discrepancies, and consider whether the tone in the conversation seems off. If any of those aspects raise red flags, pick up the phone and do some more digging. ### Never Download Unknown Attachments As goes for all potential phishing scams: do not download any attachments or click any links. Scammers are counting on you to rush through emails and click on attachments without thinking about it. Don’t fall prey to their trick – slow down when reading emails so you aren’t caught off guard by cybersecurity threats. ### Educate Your Team Ensure every employee at your company has a strong understanding of how to spot current scams. By simply sending them this article, you can potentially save your company from losing money and compromising data. Consider holding regular seminars to share how the latest phishing scams are changing with the growth of technology and AI. Some companies even send fake phishing emails to test their company, tracking who clicks on links that *should* be suspicious. ### Report Suspicious Activity to Your IT Department Immediately report any suspicious activity to the IT Department or your company’s [information technology firm](https://www.summititsolutions.com/). They will be able to dig deeper into the threat and alert other employees of similar threats. If your company doesn’t already have a managed service provider, now is the time to partner with one. Companies like [Summit IT Solutions offer valuable managed IT services](http://Summit%20IT%20Solutions%20offer%20valuable%20managed%20it%20solutions%20), providing 24/7 monitoring and support, advanced cybersecurity, cost savings over an in-house IT team, and more. ## Protect Your Business With Summit IT Solutions Keeping up with new internet scams can feel overwhelming when you are already busy with your *actual* job. Partner with Summit IT Solutions to protect your company from fake email invoices and whatever scam comes along next week. [Contact us today](https://www.summititsolutions.com/why-summit/free-consultation/) to learn how we can safeguard your company from cybersecurity threats. 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As the technology evolves, it’s crucial to ensure your organization is protected from these looming threats. Read on as the cybersecurity company [Summit IT Solutions](https://www.summititsolutions.com/)’ expert team explains the potential risks. ## What Are AI Cyber-Attacks? AI cyberattacks involve hackers using [artificial intelligence](https://www.summititsolutions.com/understanding-the-use-of-ai-in-it-security/) to enhance their attacks, making them more efficient and deceptive. AI scammers automate processes like [phishing](https://www.summititsolutions.com/8-tips-to-protect-yourself-from-phishing-scams/), creating [deepfake content](https://www.summititsolutions.com/10-cybersecurity-threats-expected-in-2025-managed-it-services/), and quickly cracking multiple passwords, allowing them to bypass traditional security measures. These artificial intelligence scams create a severe risk to businesses, as they can manipulate even the most competent employees and systems more effectively than ever before. To [stay ahead of these evolving cybersecurity threats](https://www.summititsolutions.com/10-cybersecurity-threats-expected-in-2025-managed-it-services/), businesses need both a strong understanding of them and a robust security system to avoid falling victim to AI scammers. ## AI Hacking Threats As artificial intelligence advances, so do the tactics used by AI scammers. AI-driven hacking threats, such as enhanced phishing attacks and AI keystroke listening, are becoming more prevalent and believable to the untrained eye. With such advanced methods, these [threats](https://www.summititsolutions.com/10-cybersecurity-threats-expected-in-2025-managed-it-services/) can lead to severe financial loss, making it crucial for businesses to prioritize AI and data security measures to safeguard against these emerging risks. ### Automated Vulnerability Discovery Automated vulnerability discovery is an emerging threat where hackers use AI to rapidly scan and identify weaknesses in networks, applications, and systems. This tactic allows hackers using AI to manipulate vulnerabilities before organizations can address them. The speed and precision of AI-driven vulnerability discovery make it increasingly difficult for businesses to defend against such attacks, emphasizing the need for [expert cybersecurity solutions](https://www.summititsolutions.com/it-services/cybersecurity/) to predict, prevent, and monitor exposures in real-time. ### Enhanced Phishing Attacks Enhanced phishing attacks have grown to be increasingly dangerous as scammers using AI develop highly personalized and convincing emails. These scams mimic writing styles, use relevant contextual information from social media or previous communications, and even create messages that appear to come from within an organization. The level of personalization and details makes these phishing attacks difficult to discern, as they appear honest and relevant to the recipient. Without robust [cybersecurity solutions](https://www.summititsolutions.com/it-services/cybersecurity/), businesses are at greater risk of falling victim to these threats, which can lead to data breaches, financial losses, reputational damage, and more. ### AI CAPTCHA Cracking AI CAPTCHA cracking is a growing problem as hackers using AI can bypass traditional CAPTCHA security measures. AI systems can be trained to analyze CAPTCHA images, recognizing patterns and solving them based on learned behavior. This advanced technology can quickly identify the objective and choose the correct responses, sometimes more accurately than a human user. As AI technology continues to improve, businesses face real challenges regarding online security, making it easier for hackers to automate attacks and breach systems that rely on CAPTCHA. It is important for businesses to implement cybersecurity strategies that counter these artificial intelligence scams. ### Deepfake AI Hacking [Deepfake AI hacking](https://www.crowdstrike.com/en-us/cybersecurity-101/social-engineering/deepfake-attack/) is when hackers use AI to create highly realistic fake videos or audio recordings, usually impersonating company executives or other trusted individuals. These deepfakes can be used to manipulate employees into sharing sensitive information, authorizing fraudulent transactions, or gaining access to secure systems. Because these AI-generated impersonations are so convincing, they can bypass traditional security protocols and trick individuals into sharing highly sensitive information. To protect against such risks, businesses must invest in comprehensive [cybersecurity services](https://www.summititsolutions.com/navigating-cybersecurity-threats-protection-strategies/) and cyber defense strategies that can detect and mitigate the impact of deepfake attacks before they cause harm. ### AI Keystroke Listening Hackers using AI are increasingly turning to password hacking AI tools, such as AI-powered keystroke listening software, to secretly record every keystroke typed on a victim’s device. These advanced tools use machine learning algorithms to capture sensitive information like usernames, passwords, and other personal data without detection. Studies have shown that these softwares have a [95% accuracy rate](https://nypost.com/2023/08/15/ai-can-steal-passwords-with-95-accuracy-by-listening-to-keystrokes-alarming-study-finds/) in stealing users’ sensitive information. By analyzing typing patterns, these AI-driven keyloggers become more effective at predicting and recording passwords, making it harder for traditional security measures to identify the attack. As hackers using AI continue to develop more sophisticated methods, individuals and organizations must implement stronger defenses, such as multi-factor authentication, updated security software, and regular system updates, to protect against the growing threat of password hacking AI. ## Protect Your Business from AI-Powered Threats Protecting your business against AI-powered threats is essential in today’s digital world. Summit IT offers expert cybersecurity services to safeguard your data and systems from evolving cyberattacks. As a leading IT solution company, our proactive security measures work to keep your organization fully protected. [Contact our team](https://www.summititsolutions.com/why-summit/free-consultation/) of seasoned professionals today to learn how we can help your business reach its cybersecurity goals. 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However, there are straightforward steps any organization can take to protect against malware, hackers, and crypto locking. The good news is that taking these steps is a lot easier and less expensive than you might think. When you think of cybersecurity, think of peeling back the layers of an onion: The more layers of security you implement, the less likely you or your organization will fall victim to an attack. **Layer One: A Firewall.** A Firewall consists of either software or hardware that manages internet traffic in and out of your organization and fends off would-be attackers. This first line of defense can also restrict non-business-related usages such as social media, media streaming, and adult content which can also be a common source of malware. **Layer Two: End-Point Protection.** Incorporating most aspects of traditional anti-virus solutions, end-point protection such as Webroot End-Point Protection blocks known threats that have evaded your firewall and “zero-day” threats that have not been recognized yet by responding and reacting to usual device behavior that indicates the presence of cyber breach. **Layer Three: Email Security Protection.** The clever design of phishing messages can prompt the reader to take detrimental actions. Anti-Phishing solutions such as AppRiver’s “Email Threat Protection” help organizations reduce phishing messages and train users to recognize them. Other Layers: **Layer Four: Password/ Pass Phrase Management:** Utilize strong, intricate passwords or, even better, a passphrase. Additionally, password management tools are highly secure solutions for managing multiple passwords. **Layer Five: Two Factor Identification:** Requires a password/passphrase and code from an external device to log in.Summit IT Solutions has positioned itself to be a leader in cyber-security preparedness. [Book a 1-1 discussion with Summit IT Solutions](https://outlook.office365.com/owa/calendar/SummitITSolutionsInc1@summititsolutions.com/bookings/) and qualify for a complimentary Network and Security Scan. 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Partnering with a managed IT provider who offers comprehensive support... **Content:** Spread the love [](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.summititsolutions.com%2Fwp-cron.php%3Fdoing_wp_cron%3D1792527241.6692109107971191406250 "Facebook")[](https://twitter.com/intent/tweet?text=What%20are%20Managed%20IT%20Services%3F&url=https%3A%2F%2Fwww.summititsolutions.com%2Fwp-cron.php%3Fdoing_wp_cron%3D1792527241.6692109107971191406250 "X")[](https://www.linkedin.com/sharing/share-offsite/?url=https%3A%2F%2Fwww.summititsolutions.com%2Fwp-cron.php%3Fdoing_wp_cron%3D1792527241.6692109107971191406250 "Linkedin")[](https://www.summititsolutions.com/wp-cron.php?doing_wp_cron=1792527241.6692109107971191406250 "Email") Managed IT services involve outsourcing various information technology tasks to a third-party vendor. Partnering with a managed IT provider who offers comprehensive support, including remote support, onsite assistance, and emergency support, along with scheduled maintenance, repairs, and systems monitoring, helps organizations meet all their day-to-day and emergent IT needs. Managed IT services also typically include cybersecurity solutions, data backup, and disaster recovery services to help ensure business continuity. ## The Importance of Managed IT Services In today’s digitally-driven landscape, small businesses often face the challenge of efficiently managing their IT in-house amidst increasing complexities and cyber threats. This is where managed IT services step in, offering a comprehensive suite of IT management solutions that meet the unique needs of businesses. These services provide a strategic approach to IT management, providing organizations with access to specialized expertise and resources without the burden of an in-house IT department. By outsourcing IT management to specialized providers, organizations can significantly reduce operational costs associated with an in-house IT department and infrastructure maintenance. This cost-effective approach allows businesses to allocate resources more strategically. ## Types of Managed IT Services Offered by Summit IT Solutions At Summit IT, we provide custom IT management solutions tailored to your organization. Our cybersecurity solutions and training ensure that your digital assets are protected against evolving threats, while our data backup and disaster recovery services guarantee the safety and accessibility of your critical data. With scalable, unlimited remote IT support, you can rely on us to resolve issues promptly and efficiently, no matter where you are. When onsite support is necessary, our team is ready to deploy to address your needs promptly. Additionally, we provide scheduled and preventative maintenance and repairs to keep your systems running smoothly. Our 24/7/365 systems monitoring ensures proactive identification and resolution of potential issues. We also specialize in Microsoft 365 and email management, streamlining communication and collaboration within your organization. With all the expertise you need in one place, Summit IT is your trusted partner for comprehensive IT management solutions. ## Benefits Managed IT services bring a plethora of benefits to organizations. By partnering with reputable IT security companies, small businesses can access expert guidance and robust cybersecurity solutions tailored to their specific requirements. This not only helps mitigate cyber threats but also ensures compliance with industry regulations and standards. Additionally, managed IT services offer proactive maintenance and monitoring, enabling early detection and resolution of potential issues to minimize downtime and maximize productivity. As small businesses grow, managed IT services provide scalable solutions that can easily adapt to evolving technology needs, ensuring continued support and flexibility. By outsourcing IT management to trusted providers, small businesses can streamline their operations, focus on core business objectives, and, ultimately, drive sustainable growth and success in today’s competitive market. ## Challenges Addressing common managed IT challenges requires a combination of technical expertise, strategic planning, and effective communication between service providers and their clients. Without a strong partnership backed by agile support, organizations relying on managed IT services may face issues with staying ahead of hackers, malware, and other cyber threats, since this requires continuous monitoring and proactive measures. Many issues can also result from poor client communication, including not promptly addressing your concerns or understanding your organization’s service needs. As organizations grow or experience fluctuations in their IT needs, managed service providers must be able to scale their services accordingly – if they don’t have the flexibility and resources to adapt quickly to changing demands, they might fall short of meeting an organization’s evolving needs. ## Summit IT Solutions Will Improve Your IT Infrastructure Summit IT’s managed IT services offer a comprehensive solution to enhance your organization’s IT infrastructure, ensuring the security, reliability, and efficiency of your digital operations. By partnering with Summit IT, your organization gains access to a team of skilled professionals who will proactively manage and optimize your IT environment, allowing you to focus on your core business objectives. To take your IT infrastructure to new heights, [contact Summit IT](/why-summit/free-consultation/) today and unlock the full potential of your technology investment. 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From accidental deletion to a catastrophic fire or even a cyberbreach, a sound back-up strategy will limit downtime that can cost your organization thousands of dollars each hour you are down. Below is a list of 5 best practices to follow to ensure your data back-up is ready when you need it. 3-2-1 Rule. The rule is simple: You should always have at least 3 copies of your data. One primary, 2 back-ups with 1 of those back-ups being an off-site copy. Have a set schedule in place to conduct your data back-up, or ideally, automate your back-up process so that it is always done on the same day and time. Test your back-up data. The only way to be certain your data is valid is through regular testing. The integrity of the data back-up can be corrupted over time and even become victim of malware itself. Establish a recovery strategy that includes multiple scenarios that require data restoration. Test those recovery strategies on a regular basis. Utilize an imaged-based back-up instead of a file-based method. Image-based back-ups “take a picture” of your device or server including its operating system, applications and application files which greatly reduce downtime by speeding data recovery. Summit IT Solutions has partnered with Datto to deliver a back-up solution to businesses that automate much of the best practices described above. Datto guarantees the integrity of your business data and even has an option to allow an organization to “spin-up” an entire server temporarily while data is being restored on the affected server(s). If you would like to learn more about implementing best practice back-up solutions in your organization, click here so that we can schedule a 30 minute Q&A session. 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It’s simply impossible to completely protect yourself and your company from every risk in our world today, and it is crucial to have a comprehensive disaster recovery plan to help mitigate any damages and get your business back up and running in case disaster strikes. Whether it is due to human interference, a natural disaster, or a pandemic; if your IT is compromised, you need a plan in place. These are some of the best practices Summit IT Solutions recommends for Disaster Recovery Preparedness: - A major first step is to begin compiling an inventory of hardware (e.g. desktops, servers, laptops and monitors), software applications, and data. This also includes a strategy to ensure all critical information is backed up. - Identify critical software applications and data and the hardware required to run them. - Consider all of your greatest IT vulnerabilities and weaknesses. Identifying these possible weak spots allows you to prepare for a scenario in which they are affected. Take into account the vulnerabilities of hardware, software, technology setting, and connectivity. - Identify and utilize critical software and the hardware required to run the software for your essential business operations. Having standard software and hardware allows businesses to recover quicker and replicate these items faster. - Document all steps in your disaster recovery plan, and test them out periodically with realistic disaster scenarios, to make sure that your plan would function under these dire circumstances. - Develop a data backup plan. Identify what data is essential to backup and implement hardware and software backup procedures. - Conduct backup checks and periodically validate that data has been accurately backed up. - Train employees and educate them on your disaster recovery plan. Let them know the general plan and process, who is involved, and the roles and responsibilities of everyone involved. - Create a communications plan- communication is key to recovering from an IT disaster. Make sure all employees, vendors, suppliers, and other key relationships understand your plan and strategy of recovery. - Map out a plan and timeline for a return to normal operations. This is obviously the overall goal of a Disaster Recovery plan. Make sure you have the procedures and items necessary to take the final step of getting back to the original state of the business. 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Lawton is a sales veteran with more than 20 years’ experience in the information technology industry. Before joining Summit IT Solutions, he served in key revenue generation roles within application development, solution-delivery and managed services. Lawton is a graduate of Kent State University, where he earned a Bachelor of Business Administration. He also attended Walsh University in North Canton, majoring in graduate studies – entrepreneurship and business finance. “We plan to significantly grow in 2021, and Andy will serve as quarterback for our new business efforts,” said Craig E. Beltz, president and CEO. “Andy is highly qualified and experienced in the technology industry, and we are excited to have him on our team.” Summit IT Solutions is an information technology solution provider that prides itself on being a peak-performer in information technologies. Its dedicated staff of Microsoft certified professionals offers practical solutions that integrate well with their clients’ current and future business goals. To learn more, visit www.summititsolutions.com. 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He has an associate degree in networking and telecommunications. Mathew Wright will be responsible for the day-to-day operations of the service desk as well as a focus on continuous improvement. He previously served as service desk lead. Clayton Jones will play a central role in the sales, onboarding and service delivery function to ensure that new and existing customers engaging with Summit IT Solutions have a smooth and efficient experience. He previously served as business development representative. “The growth of our service desk staff is designed to better serve our customers in trouble-shooting of technical issues,” said Brent Pellman, director of technology. Andy Lawton, manager of business development, noted the appointment of Clayton Jones to Customer Account Manager underscores the company’s renewed emphasis on customer service and building relationships with new and existing clients. Summit IT Solutions is an information technology solutions provider that prides itself on being a peak-performer in information technologies. Its dedicated staff of Microsoft-certified professionals offers practical solutions that integrate well with their clients’ current and future business goals. To learn more, visit [www.summititsolutions.com](https://www.summititsolutions.com). 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Hires Devin Depuy as Service Desk Technician II](https://www.summititsolutions.com/summit-it-solutions-inc-hires-devin-depuy-as-service-desk-technician-ii/) **Published:** January 31, 2022 **Author:** Summit IT **Content:** Spread the love [](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.summititsolutions.com%2Fwp-cron.php%3Fdoing_wp_cron%3D1792527241.6692109107971191406250 "Facebook")[](https://twitter.com/intent/tweet?text=Summit%20IT%20Solutions%2C%20Inc.%20Hires%20Devin%20Depuy%20as%20Service%20Desk%20Technician%20II&url=https%3A%2F%2Fwww.summititsolutions.com%2Fwp-cron.php%3Fdoing_wp_cron%3D1792527241.6692109107971191406250 "X")[](https://www.linkedin.com/sharing/share-offsite/?url=https%3A%2F%2Fwww.summititsolutions.com%2Fwp-cron.php%3Fdoing_wp_cron%3D1792527241.6692109107971191406250 "Linkedin")[](https://www.summititsolutions.com/wp-cron.php?doing_wp_cron=1792527241.6692109107971191406250 "Email") AKRON, OH—Summit IT Solutions, Inc. has announced the appointment of Devin Depuy as Service Desk Technician II. “Devin brings a wealth of network, server, and desktop support knowledge,” said Craig Beltz, President & CEO. “He will strengthen and enhance the already strong skillset for our support staff.” Depuy has experience in virtualization and SAN platforms, focusing on VMware. He lives in North Canton. In his spare time, he works on his home lab and takes care of his two parrots. Summit IT Solutions is an information technology solutions provider that prides itself on being a peak performer in information technologies. Its dedicated staff of certified professionals offers practical solutions that integrate well with its clients’ current and future business goals. To learn more, visit www.summititsolutions.com. 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Promotes Devin Depuy as Senior Support Analyst](https://www.summititsolutions.com/summit-it-solutions-inc-promotes-devin-depuy-as-senior-support-analyst/) **Published:** April 25, 2022 **Author:** Summit IT **Content:** Spread the love [](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.summititsolutions.com%2Fwp-cron.php%3Fdoing_wp_cron%3D1792527241.6692109107971191406250 "Facebook")[](https://twitter.com/intent/tweet?text=Summit%20IT%20Solutions%2C%20Inc.%20Promotes%20Devin%20Depuy%20as%20Senior%20Support%20Analyst&url=https%3A%2F%2Fwww.summititsolutions.com%2Fwp-cron.php%3Fdoing_wp_cron%3D1792527241.6692109107971191406250 "X")[](https://www.linkedin.com/sharing/share-offsite/?url=https%3A%2F%2Fwww.summititsolutions.com%2Fwp-cron.php%3Fdoing_wp_cron%3D1792527241.6692109107971191406250 "Linkedin")[](https://www.summititsolutions.com/wp-cron.php?doing_wp_cron=1792527241.6692109107971191406250 "Email") AKRON, OH—Summit IT Solutions, Inc. has announced the promotion of Devin Depuy as Senior Support Analyst. “Devin has made a positive impact with our support team in his short time with us,” said Craig Beltz, President & CEO. “He has an excellent rapport with our clients and his fellow team members.” Dedication to client satisfaction is important for the company’s long-term success. We look forward to Devin’s ability achieve at the highest levels of providing quality solutions in a timely manner to our clients. Summit IT Solutions is an information technology solutions provider that prides itself on being a peak performer in information technologies. Its dedicated staff of certified professionals offers practical solutions that integrate well with its clients’ current and future business goals. To learn more, visit www.summititsolutions.com. 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Hires Scott Mertel as Service Desk Technician II](https://www.summititsolutions.com/summit-it-solutions-inc-hires-scott-mertel-as-service-desk-technician-ii/) **Published:** May 18, 2022 **Author:** Summit IT **Content:** Spread the love [](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.summititsolutions.com%2Fwp-cron.php%3Fdoing_wp_cron%3D1792527241.6692109107971191406250 "Facebook")[](https://twitter.com/intent/tweet?text=Summit%20IT%20Solutions%2C%20Inc.%20Hires%20Scott%20Mertel%20as%20Service%20Desk%20Technician%20II&url=https%3A%2F%2Fwww.summititsolutions.com%2Fwp-cron.php%3Fdoing_wp_cron%3D1792527241.6692109107971191406250 "X")[](https://www.linkedin.com/sharing/share-offsite/?url=https%3A%2F%2Fwww.summititsolutions.com%2Fwp-cron.php%3Fdoing_wp_cron%3D1792527241.6692109107971191406250 "Linkedin")[](https://www.summititsolutions.com/wp-cron.php?doing_wp_cron=1792527241.6692109107971191406250 "Email") AKRON, OH—Summit IT Solutions, Inc. has announced the appointment of Scott Mertel as Service Desk Technician II. “Scott brings a wealth of support knowledge with an emphasis on cyber security,” said Craig Beltz, President & CEO. “We are excited to welcome this qualified associate to our staff.” Mertel has eight years of IT experience in education technology and studied cybersecurity and computer forensics, retiring from the U.S. Army, 3rd Brigade Combat Team, 1st Infantry Division, in 2012. He is married with two children and enjoys weightlifting, woodworking, fishing, and restoring his boat. Summit IT Solutions is an information technology solutions provider that prides itself on being a peak performer in information technologies. Its dedicated staff of certified professionals offers practical solutions that integrate well with its clients’ current and future business goals. To learn more, visit www.summititsolutions.com. 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Hires Kathryn Jeter as Service Desk Technician II](https://www.summititsolutions.com/summit-it-solutions-inc-hires-kathryn-jeter-as-service-desk-technician-ii/) **Published:** August 31, 2022 **Author:** Summit IT **Excerpt:** AKRON, OH—Summit IT Solutions, Inc. has announced the appointment of Kathryn Jeter as Service Desk Technician II. **Content:** Spread the love [](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.summititsolutions.com%2Fwp-cron.php%3Fdoing_wp_cron%3D1792527241.6692109107971191406250 "Facebook")[](https://twitter.com/intent/tweet?text=Summit%20IT%20Solutions%2C%20Inc.%20Hires%20Kathryn%20Jeter%20as%20Service%20Desk%20Technician%20II&url=https%3A%2F%2Fwww.summititsolutions.com%2Fwp-cron.php%3Fdoing_wp_cron%3D1792527241.6692109107971191406250 "X")[](https://www.linkedin.com/sharing/share-offsite/?url=https%3A%2F%2Fwww.summititsolutions.com%2Fwp-cron.php%3Fdoing_wp_cron%3D1792527241.6692109107971191406250 "Linkedin")[](https://www.summititsolutions.com/wp-cron.php?doing_wp_cron=1792527241.6692109107971191406250 "Email") AKRON, OH—Summit IT Solutions, Inc. has announced the appointment of Kathryn Jeter as Service Desk Technician II. Jeter joins Summit IT Solutions with 20 years of IT experience, holds CompTIA A+ certification, and is a Google Certified Trainer Level 2. She lives with her two sons in Barberton, OH, and enjoys as a hobby live-action role-playing. “Kathryn’s training and experience will be a tremendous asset to our clients in troubleshooting technical issues,” said Craig Beltz, President & CEO. “We are delighted to have Kathryn on our team.” Summit IT Solutions is an information technology solutions provider that prides itself on being a peak performer in information technologies. Its dedicated staff of certified professionals offers practical solutions that integrate well with its clients’ current and future business goals. To learn more, visit www.summititsolutions.com. 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Achieves Platinum Partner Status with Datto](https://www.summititsolutions.com/summit-it-solutions-inc-achieves-platinum-partner-status-with-datto/) **Published:** September 30, 2022 **Author:** Summit IT **Excerpt:** AKRON, OH— Summit IT Solutions is pleased to announce it has been designated as an exclusive Platinum Partner with Datto, a leading provider of cloud-based software and technology solutions built for delivery by managed service providers (MSPs). **Content:** Spread the love [](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.summititsolutions.com%2Fwp-cron.php%3Fdoing_wp_cron%3D1792527241.6692109107971191406250 "Facebook")[](https://twitter.com/intent/tweet?text=Summit%20IT%20Solutions%2C%20Inc.%20Achieves%20Platinum%20Partner%20Status%20with%20Datto&url=https%3A%2F%2Fwww.summititsolutions.com%2Fwp-cron.php%3Fdoing_wp_cron%3D1792527241.6692109107971191406250 "X")[](https://www.linkedin.com/sharing/share-offsite/?url=https%3A%2F%2Fwww.summititsolutions.com%2Fwp-cron.php%3Fdoing_wp_cron%3D1792527241.6692109107971191406250 "Linkedin")[](https://www.summititsolutions.com/wp-cron.php?doing_wp_cron=1792527241.6692109107971191406250 "Email") AKRON, OH— Summit IT Solutions is pleased to announce it has been designated as an exclusive Platinum Partner with Datto, a leading provider of cloud-based software and technology solutions built for delivery by managed service providers (MSPs). “Datto is a fantastic partner for us. Their solutions are reliable and work as expected. We are honored to be named a platinum-level partner. Datto’s platinum status represents only the top 10% of the company’s partners worldwide. We look forward to a continued partnership with Datto.” says Andy Lawton, Manager of Business Development and Marketing at Summit IT Solutions. Summit IT Solutions is an information technology solutions provider that prides itself on being a peak performer in information technologies. Its dedicated staff of certified professionals offers practical solutions that integrate well with its clients’ current and future business goals. To learn more, visit www.summititsolutions.com. 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Spotting the early signs of cyberattack activity before a major breach occurs is the difference between a minor security issue and a costly operational shutdown. As leading cybersecurity experts in Northeast Ohio, Summit IT helps local business owners recognize critical cyber attack warning signs early and implement proactive defenses that keep company systems fully protected. ## Unusual Traffic Changes Unexplained network activity is often one of the most reliable cyberattack warning signs business owners encounter. When unauthorized users gain access to your systems, their background operations inevitably alter your standard network baseline. If you notice your technology behaving strangely, pay close attention to the following common traffic anomalies: ### Sudden Traffic Spikes An unexplained surge in bandwidth usage can indicate that hackers are actively stealing data or using your infrastructure to route malicious traffic. This mainly occurs during non-business hours or originates from unfamiliar geographic regions ### Crashing or Excessively Slow Applications When essential business applications lag, freeze, or crash repeatedly, hardware fatigue isn’t always the culprit. Hidden malware or unauthorized background processes frequently hog server resources, making performance delays key signs of cyberattack activity. ### Unknown Devices on the Network Unrecognized laptops, smartphones, or hardware endpoints appearing on your network router logs or IT administration dashboards represent a major security risk. Rogue devices can grant attackers an unmonitored backdoor into your business network and sensitive company files. ## Unexpected Account and Access Warnings Cybercriminals often target the most direct entry point into your business: employee credentials. Compromised accounts can give hackers free rein over your network, making it crucial to monitor for strange user activity. ### Unusual Login Times Hackers operate around the clock, often from entirely different time zones. If your system access logs show employees successfully logging into company servers or email accounts at 3 AM on a Sunday, it is a significant red flag that an unauthorized user has taken control of those credentials. ### Unexpectedly Locked Out of Accounts Are you or your staff suddenly unable to access business-critical software, despite knowing the password is correct? This frequently occurs when automated hacking bots make hundreds of rapid, failed login attempts (brute-force attacks) that trigger your system’s automatic security lockouts. Alternatively, a hacker may have already gained access and changed the password to keep you out. In these critical moments, knowing what to do if you think you are being scammed or breached is vital to stopping the spread. ### Missing or Altered Files Discovering that essential business documents, customer records, or financial folders are missing, renamed, or moved without explanation should be a red flag. Attackers often steal sensitive data, delete system logs to cover their tracks, or begin encrypting files in preparation for a devastating ransomware demand. ## Security and External Links That Can’t Be Explained Beyond background traffic irregularities and login errors, cyberattacks often trigger noticeable visual indicators and external red flags. Once malicious users breach your environment, they frequently attempt to disable your defensive tools and manipulate your outgoing communications to target your business contacts. ### Disabled Security Software Antivirus software, firewalls, or endpoint detection tools turning off unexpectedly, or refusing to update, is a major red flag. Threat actors deliberately disable security controls so their malware can operate undetected across your network. ### Client Complaints About Suspicious Emails and Fake Invoices If customers, vendors, or partners notify you that they are receiving strange emails, unexpected links, or fraudulent invoices originating from your employee email accounts, your email server or credentials have likely been hijacked. Knowing what to do if you think you are being scammed or compromised (such as instantly notifying impacted contacts and isolating affected accounts) is vital to protecting your business reputation. ### Ransom Screens, Unfamiliar Files, and Endless Pop-ups Discovering unknown software icons on desktops, strange folder names, or files saved with unreadable extensions can indicate an active intrusion. In severe cases, you may encounter sudden system pop-ups or full-screen ransom demands asking for payment to unlock encrypted company data. This is one of the most critical signs of cyberattack activity a business owner can face. ## Our Cybersecurity Solutions Recognizing the warning signs of a cyberattack is critical, but preventing hackers from breaching your network in the first place is the ultimate goal. At Summit IT, we provide enterprise-grade [cybersecurity solutions](/cybersecurity) tailored specifically for small and mid-size businesses. Most [local business owners](/how-business-owners-can-improve-cybersecurity-with-summit-it-solutions/) cannot afford to build an in-house security team from scratch. Our comprehensive services close that gap, delivering enterprise-level tools and local expertise to protect your systems and data. Here is a look at our cybersecurity services and what they mean for your daily operations: - **Endpoint Detection & Response (EDR):** We continuously monitor your business laptops, desktops, and servers in real time to automatically detect and neutralize suspicious behavior the moment it occurs. - **24/7 Managed Security Operations Center (SOC):** Our dedicated security team provides continuous 24/7/365 monitoring of your IT environment to investigate and contain cyber threats immediately, even on nights, weekends, and holidays. - **Security Awareness Training:** We provide ongoing education to teach your staff how to recognize and avoid phishing attempts, transforming your employees into your first line of defense. - **Vulnerability Scanning & Penetration Testing:** We proactively probe your network and simulate real-world cyber attacks to uncover and patch security weaknesses before hackers can exploit them. - **Advanced Threat Protection (Spam Filtering):** We utilize advanced email filtering and protective scanning to stop fraudulent invoices, phishing emails, and malicious links before they ever reach your inbox. - **Password Management:** We implement secure password vaults that safely generate, store, and manage employee credentials to drastically reduce the risk of hijacked accounts. With Summit IT, you get the robust protection your business needs to stay secure, compliant with cyber insurance requirements, and fully operational. ## Proactive Cybersecurity Services from Summit IT Solutions Waiting for an unexplained traffic spike or a ransomware demand to evaluate your network security can cost your company thousands in downtime and lost revenue. Don’t leave your business vulnerable to unexpected cyberattacks. [Book a Free Consultation](/why-summit/free-consultation/) with Summit IT Solutions today to evaluate your current risk level and protect your network. 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Developing custom database software tailored to your unique needs can streamline operations, improve security, and boost performance. With [Summit IT’s expert development team](https://www.summititsolutions.com/why-summit/), you can turn your data into a powerful asset for your company. Continue reading to learn more about how database development services can help. ## What Is Custom Database Software? Custom database software is a data management system designed specifically for your business’s unique processes, goals, and day-to-day operations. Unlike off-the-shelf database software that forces businesses to adapt to predetermined settings, **a custom database is built around how *your* company works.** It stores, organizes, and delivers critical business data in a way that matches your workflows and reporting needs. From customer information and inventory to scheduling or financial records, you can trust that your data is handled properly. This results in greater efficiency, better accuracy, and easier access to the information that matters most. ## Key Benefits of Custom Database Software Every business can benefit from [Summit IT’s custom database development](https://www.summititsolutions.com/software-development/database-development/). Below, we highlight some of the overarching benefits that all companies need: - **Built for your unique needs**: Custom database software is designed around your workflows, data, and goals. It is not a one-size-fits-all template. This means a system that actually supports how your business operates day-to-day. - **Increased data security**: With custom database software, security is built specifically for your setting. Access controls, encryption, and permissions can be tailored to protect sensitive business and customer data, reducing the risks that come with off-the-shelf software. - **Seamless integration with existing systems:** Custom database software integrates smoothly with your current software (accounting, CRM, ERP, or other business tools), eliminating duplicate data entry and improving overall efficiency. - **Grows with your business**: As your business evolves, your custom database software can evolve with it. New features, users, and data types can be added without needing to replace your entire system. - **Improved reporting & better business decisions**: Summit IT’s custom database development allows reports and dashboards to be built around the metrics that matter most to your business. Instead of relying on generic reports, you receive clear insights into performance, trends, and opportunities — helping you make better data-driven decisions. ## Is Custom Database Software Right For You? Every business collects, manages, and relies on data. But the way you handle it can make a big difference in efficiency and growth. Custom database software can benefit your business in many ways. Here are some key signs that your business is ready for a custom solution: ### **Do you own a growing business? As your business grows, so does the volume and complexity of your data. Spreadsheets and generic software that worked when you were smaller can quickly become inefficient, error-prone, and hard to manage. A custom database software scales with your business, handling more customers, transactions, and users. Don’t let growth slow you down! ### **Are manual processes slowing you down?** When employees spend too much time using outdated manual processes, productivity suffers and errors increase. Database development services will automate routine tasks and streamline workflows by putting the right information where it’s needed, when it’s needed. This improves accuracy and efficiency, while allowing your team to focus on higher-value tasks instead of administrative busywork. [Read how Summit IT helped one construction company](https://www.summititsolutions.com/barbicas-constructions-custom-software-solution-with-summit-it-solutions/) strategically update its processes, moving from hand-delivering paper forms to a custom application. ### **Do you need better visibility into your business?** When you lack clear visibility into vital data, decision-making becomes slower and less accurate. A custom database provides tailored dashboards and reports built around your key business metrics, not generic templates. This gives you clear, up-to-date insights that help you spot trends and make game-time decisions. ### **Are you managing data across multiple systems?** If your team is entering the same information into multiple tools or spreadsheets, it wastes time and increases the risk of errors. A custom database software centralizes all your data in one secure system, ensuring that everyone is working from the same accurate information. ### **Are you in a data-driven industry?** Industries such as healthcare, manufacturing, and finance rely heavily on accurate, secure, and compliant data. A custom database can be built to meet industry-specific requirements, support complex workflows, and protect sensitive information. ## Summit IT Builds Custom Database Software That Works the Way Your Business Does At Summit IT, we create solutions that scale with your business. From streamlining daily operations to providing secure, real-time insights, our custom software development adapts as your business grows. Let us help you turn your data into a powerful tool for efficiency, accuracy, and smarter decision-making. Ready to get started? [Book a free consultation](https://www.summititsolutions.com/why-summit/free-consultation/) with our expert team today. 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With Summit IT, NAMI was able to skyrocket its productivity, improve cost efficiency, and enjoy world-class security. ## IT Solutions That Work ### Client Background NAMI (National Alliance on Mental Illness) Wayne and Holmes Counties is a mental health community-based organization serving the greater Wooster area. Its chief aim is to provide a safe environment to people with mental health concerns. NAMI Wayne and Holmes Counties also offers education, suicide prevention resources, and community support. ### The Challenge NAMI’s outdated and underresourced technology infrastructure was struggling to keep pace with its mission and operations. Because a dedicated IT support contract historically didn’t fit into the budget, NAMI was left to figure things out on its own, which often meant wasting money on redundant or unnecessary software. One of the biggest issues was security. The organization was storing its data on a single network-attached storage (NAS) device with no off-site backups, which left files vulnerable to ransomware attacks or accidental loss. And if something went wrong, NAMI had no way to recover the data. The team also lacked multi-factor authentication and centralized user management, which left systems open to potential security breaches. NAMI’s file management issues extended to its day-to-day operations. There was no robust file-sharing system in place, so remote team members couldn’t easily access files from home. Employees also had to back up files manually, which often led to duplication errors and confusion. NAMI Wayne and Holmes Counties was sorely missing IT support. The organization had a hard time finding an IT provider that could work with its budget, so NAMI team members were stretched thin trying to troubleshoot technical issues on top of their daily workloads. ## How Summit IT Found Solutions NAMI desperately needed a strong, modernized infrastructure that could keep critical data secure and enhance day-to-day operations. Our team at Summit IT set out to quickly remedy the organization’s most pressing problems and provide long-term [custom solutions](https://www.summititsolutions.com/software-development/custom-solutions/) for productivity, security, and stability. ### The Plan Summit IT’s first priority was to update NAMI’s technology. First, we migrated its data from the outdated NAS device to Microsoft SharePoint, providing secure cloud-based storage that both in-office and remote employees could easily access. We also leveraged Microsoft’s nonprofit licensing to upgrade NAMI’s email platform to [Microsoft 365](https://www.summititsolutions.com/it-services/microsoft-365/). Next, we tackled organization-wide security by implementing multi-factor authentication and centralized user management through Azure Active Directory. For file backups, we installed an endpoint backup for critical systems like QuickBooks and a cloud-based backup for SharePoint, OneDrive, and Teams. Lastly, we provided the kind of IT support that NAMI had needed for years. By offering personalized support, training employees, and helping meet business and financial goals, Summit IT was able to transform NAMI’s technology environment and allow the team to once again focus on its mission of helping people struggling with mental health. ## The Results Since partnering with Summit IT, NAMI Wayne and Holmes Counties has experienced immediate and far-reaching improvements, including: - Better cost efficiency: Thanks to nonprofit licensing and smart financial collaboration, NAMI now has access to enterprise-grade tools at a fraction of the cost. - Higher productivity: With data securely stored in SharePoint, all employees can now easily access any file from anywhere without worrying about duplication or errors. - Stronger security: Robust backup solutions and multi-factor authentication provide peace of mind. - More seamless communications: Team members can now easily communicate with each other from within the Microsoft ecosystem. - Boosted morale and peace of mind: With its technology problems solved, NAMI can now fully and confidently focus on its mission. ## Find The Summit IT Solution That Works For You Summit IT Solutions was founded in 2000 and is a leading provider of IT-based solutions in Northeast Ohio. We partner with major IT vendors including Fortinet, Cisco, Lenovo, Datto, and Dell. [As a company with a big heart for nonprofits](https://www.summititsolutions.com/summit-it-celebrates-25-years-of-service-community-impact/), we’re proud to serve NAMI Wayne and Holmes Counties, and we’re honored to have been chosen to help such a wonderful team carry out such important community services. Is your organization also facing overwhelming IT problems? Reach out to us today for a [free consultation](https://www.summititsolutions.com/why-summit/free-consultation/). 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Or maybe you’ve never heard about EDR but know that antivirus software alone isn’t enough to protect your business. Either way, these FAQs about EDR vs. antivirus will demystify these forms of digital security so you can better understand what your Akron-based business needs to stay secure. ## What is the Difference Between EDR vs. Antivirus Software? In a nutshell, endpoint detection and response (EDR) software scans for new threats, and antivirus software scans for known threats. EDR utilizes artificial intelligence and machine learning to detect suspicious behaviors, while antivirus software matches patterns to confirmed threats. For businesses here in Akron, this means that EDR is able to protect you from new and unknown vulnerabilities, called [zero day threats](https://www.summititsolutions.com/zero-day-attacks-protecting-your-business-from-hidden-cyber-threats/), by identifying potentially malicious activity. Antivirus, on the other hand, cannot guard against new threats. ## What is an EDR Solution and Who Needs EDR? EDR software proactively monitors physical devices — or, in cybersecurity terms, endpoints — for security threats and automatically executes actions to defend against those threats. Endpoints are all physical devices that connect to a network and can include everything from cell phones and tablets to virtual machines and smart assistants. No matter how useful an endpoint is, it represents a potential point of entry for a hacker. EDR helps protect these devices from danger. Here’s a quick look at the pros and cons of EDR: Pros: - Protects against new and unknown vulnerabilities - Detects and remediates quickly - Can guard against malicious code, not just programs Cons: - Costs more than antivirus - Can require ongoing maintenance - Needs support from an expert IT team (hint, hint) ## What is Antivirus Software? Antivirus software detects malicious software (malware) by checking potential threats against a database of known threats. If there’s a match, the antivirus software removes the malicious file(s). Antivirus software has become ubiquitous because it’s easy to implement and protects against a variety of common cyberattacks. However, since antivirus works by comparing possible threats to known ones, it can’t protect against new vulnerabilities. Here’s a quick look at the pros and cons of antivirus: Pros: - Inexpensive and easy to install - Good for basic cyberattack protection - Familiar to end users Cons: - Can’t protect against new and unknown threats - Can consume significant resources and slow down networks - Doesn’t provide lots of visibility into attacks ## Do You Need Antivirus If You Have EDR? You don’t necessarily need antivirus if you have EDR, but it depends on your cybersecurity tech stack. Antivirus is designed to block existing threats while EDR is designed to detect and remediate new threats. With that in mind, if you’re a smaller business in the Akron area and have EDR implemented alongside other security programs, then antivirus might be redundant for you. However, if you want to make extra sure that you’re blocking as much as possible, you might benefit from having regular antivirus in tandem with EDR and other programs. ## Why Is EDR Not Enough? In today’s complex cybersecurity landscape, no one program is enough to provide complete protection. Cyberattacks are more diverse than ever before, requiring agile and adaptable [protection strategies](https://www.summititsolutions.com/navigating-cybersecurity-threats-protection-strategies/) that can respond quickly to an ever-growing range of threats. That’s why it’s best to utilize a suite of cybersecurity programs working together to protect your Akron, Ohio business from data theft, financial loss, and more. ## What Does EDR Offer That AV Does Not? The main advantage of EDR over antivirus is its ability to proactively seek out and respond to new and unknown threats. EDR also offers more advanced monitoring than many traditional antivirus programs. ## Which Is Better, EDR or Antivirus? Neither EDR nor antivirus is better than the other in isolation. Some people will argue that EDR is better, but ultimately, EDR and antivirus are separate products with separate use cases – even though they’re commonly used together. Whether you should use EDR, antivirus, or both depends on the specific needs of your Akron business. If you’re on the larger side of small business and process sensitive data often, then it makes sense to have one or both of these products. On the other hand, if you’re a solopreneur working from home, you might not need either. (Not sure what’s best for you? [We can help](https://www.summititsolutions.com/why-summit/free-consultation/).) ## Common Use Cases for EDR for Businesses Across Northeast Ohio Northeast Ohio businesses can use EDR for all kinds of cybersecurity protection, including: - Quickly responding to and resolving incidents with minimal to no damage - Protecting remote teams across geographic locations from attacks - Hunting for threats that haven’t happened yet ## Common Use Cases for Antivirus for Businesses Near Akron, Ohio Some common applications of antivirus for Akron businesses include: - Protecting employees from malware - Scanning files and emails for viruses - Blocking access to suspicious websites ## Protect Your Northeast Ohio Business with the Right Cybersecurity Solution It’s tricky to know what cybersecurity programs you need to keep your business safe from theft, loss, and risk. That’s why it’s ideal to have experts like Summit IT at your side who can safeguard your Northeast Ohio business and give you peace of mind. [Schedule a free consultation](https://www.summititsolutions.com/why-summit/free-consultation/) today to take the first step toward securing your company! 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You’re in the right place! Explore answers to some of the questions we hear most frequently, and discover [why Summit IT](https://www.summititsolutions.com/why-summit/) is your go-to information technology firm for experienced solutions to all your tech challenges. ## What Is a Firewall? A firewall is **the leading edge of a network security system that monitors and controls incoming and outgoing network traffic based on predefined rules.** Its primary role is to prevent threats from infiltrating networks and devices. Summit IT offers expert help setting up firewalls, as well as other [cybersecurity solutions](https://www.summititsolutions.com/it-services/cybersecurity/) to keep your data and team safe. ## What Is a Network Switch? A network switch – aka **ethernet switch** – **connects devices on a network to each other.** Network devices that can be connected via a network switch include **computers, servers, and printers.** Get help selecting the right [software and hardware](https://www.summititsolutions.com/it-services/hardware-software/) for your business and linking them seamlessly with Summit IT. ## What Is an Access Point (AP)? In the tech world, AP stands for **Access Point**. It’s a key element of creating a wireless connection for your team. An access point is **a network component that allows Wi-Fi-enabled devices such as computers, tablets, and smartphones to connect to a network without wires**. ## What Is a VPN? VPN stands for **Virtual Private Network**. The term refers to a network architecture that **e****xtends a private network to other networks or devices utilizing an encrypted connection, also known as a tunnel.** A VPN ensures that information from one network or device is securely transmitted to another. Summit IT can **simplify this kind of network security implementation** for your business with our [managed IT services](https://www.summititsolutions.com/it-services/managed-it-services/). ## What Is an EDR Solution and Why Do I Need One? EDR stands for **Endpoint** **Detection and Response.** It’s a proactive, artificial intelligence-driven cyber threat solution that **protects your network BEFORE it’s compromised**. Traditional antivirus solutions that many companies have in place only respond to known cyber threats already in circulation. Threats that have not yet been identified, known as Zero-Day Threats, can evade even the best antivirus software. **EDR solutions harness the power of AI to identify and prevent anomalous behavior that can indicate an unknown cyber threat.** Summit IT can help you protect your network with [cybersecurity solutions](https://www.summititsolutions.com/it-services/cybersecurity/) that include EDR and other cutting-edge technologies. ## What Is an Antivirus Solution? Antivirus software continuously scans devices looking for known and emerging viruses and malware to block and prevent cybersecurity breaches. **Many prepackaged virus protection software products include components your business doesn’t need or can’t use.** Let the experts at Summit IT help you find the right [antivirus software solutions](https://www.summititsolutions.com/it-services/hardware-software/) from trusted vendors – and take care of all licensing and setup – so your entire team is confident in your network security. ## What Is Security Awareness Training? Over **94% of all cyber incidents result from individual users clicking on a malicious email message**, also known as a phishing message. **Security Awareness Training teaches your team members to recognize and report suspicious messages** through ongoing simulated phishing attacks and security awareness exercises. Along with Summit IT’s [data backup services](https://www.summititsolutions.com/it-services/data-backup/), it’s a smart way to protect your business and empower your team to stay safe online. ## What Is Two-Factor Authentication? Often abbreviated as **2FA,** two-factor authentication **employs multiple steps to establish identity beyond the traditional username and password.** Organizations can use 2FA as **robust identity protection** in the form of smartphone applications, security tokens, text messaging, and email verification systems. You can include it as part of the comprehensive [IT services](https://www.summititsolutions.com/it-services/) available from the pros at Summit IT that deliver peace of mind for your day-to-day operations. 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AI is no longer a futuristic concept – AI in information technology is now a critical part of how businesses operate and address challenges. Are you making the most of it? From improving efficiency and cybersecurity to driving innovation, artificial intelligence in [IT services](https://www.summititsolutions.com/it-services/) helps organizations stay competitive. By understanding how AI and IT impact your business, you can leverage it to optimize your processes and tackle your digital challenges. ## What Is Artificial Intelligence? The role of AI refers to the simulation of human intelligence by machines, but it’s much more than that. Initially conceptualized decades ago, artificial intelligence in information technology has since evolved into a critical component of modern business operations. Historically, AI focused on simple rule-based systems, but today it encompasses sophisticated processes like machine learning and deep learning. These allow machines to process vast amounts of data, recognize patterns, and make decisions without human intervention – transforming information technology artificial intelligence solutions. ### Machine Learning Machine learning is a subset of AI that enables machines to learn from experience. Instead of simply following instructions, machine learning algorithms analyze data to identify trends and improve over time. Imagine using [custom IT solutions](https://www.summititsolutions.com/it-services/managed-it-services/) that only predict customer behavior but adapt to it, helping you stay one step ahead. ### Deep Learning Deep learning takes machine learning even further, mimicking the human brain’s neural networks to process massive amounts of information and data. This powerful subset of artificial intelligence is revolutionizing industries like healthcare and finance by enabling smarter automation and deeper insights. ## Uses for AI in Information Technology The integration of artificial intelligence in information technology opens up new opportunities for business across various industries. Partnering with an experienced [IT solution company](https://www.summititsolutions.com/why-summit/) allows you to deploy AI solutions that streamline operations, improve accuracy, and drive innovation. ### Software Development Incorporating AI in [software development](https://www.summititsolutions.com/software-development/) empowers teams to automate repetitive tasks like code generation, bug detection, and testing. This not only accelerates production timelines but also improves the overall quality of the software, allowing developers to focus on more complex and creative aspects of their projects. ### Data Analysis AI excels at data analysis, revealing valuable insights from even the most extensive datasets. By leveraging [expert IT solutions](https://www.summititsolutions.com/what-are-managed-it-services/) that incorporate AI-driven tools, you can make informed decisions more quickly, supported by accurate and actionable data analytics. ### Cybersecurity October marks National Cybersecurity Awareness Month, an important reminder to assess your defenses and ensure your business is protected from cyber threats. Advancements in artificial intelligence have become indispensable for [cybersecurity](https://www.summititsolutions.com/it-services/cybersecurity/). AI can analyze network traffic and detect anomalies in real-time, making it easier to[ prevent breaches and safeguard your network and data](https://www.summititsolutions.com/navigating-cybersecurity-threats-protection-strategies/). ### Customer Support AI-powered chatbots and virtual assistants are reshaping customer support by delivering instant, round-the-clock responses to common inquiries. This instant support enhances customer satisfaction and frees up human agents to dedicate their expertise to more complex support tasks. ### Fraud Detection In industries such as finance and retail, AI is significantly improving fraud detection. By analyzing behavior patterns, AI can swiftly identify fraudulent transactions before they inflict substantial damage – safeguarding your assets and enhancing customer trust. ## Predicting the Future of AI in Information Technology The role of AI has already changed the game – and the growth of AI and IT is expected to continue transforming how businesses operate. As artificial intelligence in information technology advances, organizations that adopt these technologies early will benefit from its growing capabilities, while those that delay could find themselves struggling to keep up. The future belongs to businesses that harness [expert IT solutions](https://www.summititsolutions.com/it-services/) to automate, predict, and optimize operations. Are you ready to take advantage of the AI revolution before it’s too late? ## Partner With Summit IT to Elevate Your Business With AI The key to successfully integrating information technology artificial intelligence is choosing the right partner. Summit IT Solutions offers custom IT solutions designed to help your business thrive with AI. As a [leading managed service provider](https://www.summititsolutions.com/five-reasons-to-utilize-summit-it-solutions-as-your-managed-service-provider/), our AI and IT experts deliver innovation solutions across cybersecurity, software development, and more. Want to learn how AI can elevate your business to new heights? [Schedule a free consultation](https://www.summititsolutions.com/why-summit/free-consultation/) with Summit IT today! 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This is where a managed IT service provider can offer valuable insights and solutions. If your business wants to streamline operations, improve productivity, and gain a competitive edge, investing in custom software development can be a game-changer. Let’s explore the advantages of designing custom databases, web solutions, and desktop applications that are tailored to meet the demands of your business. ## What Is Custom Software Development? A managed IT services approach to custom software development ensures that your business receives ongoing support and maintenance for your tailored solutions. Unlike standard applications, custom web applications and custom database development solutions are designed to integrate seamlessly with your current processes and systems, offering greater flexibility, scalability, and security. This personalized approach can support everything from simple custom web app functions to robust custom database development services that power critical operations. ### Web Applications Custom [web applications](https://www.summititsolutions.com/software-development/web-applications/) are a powerful way to deliver a flexible and accessible experience across devices. Unlike generic software, the advantages of web applications include custom solutions designed specifically for your business, the ability to meet unique user needs, and enhanced workflow efficiency. Whether employees are working remotely or customers are browsing from their mobile devices, custom web solutions offer seamless access and a user-friendly interface. Partnering with an experienced custom web development company like [Summit IT Solutions](https://www.summititsolutions.com/why-summit/) ensures your web applications align with your goals and offer scalability as your business grows. ### Database Development For businesses that rely on data-driven decision-making, [custom database development](https://www.summititsolutions.com/software-development/database-development/) is essential for managing complex data workflows securely and efficiently. Standard database solutions have preset structures that provide limitations, while custom database solutions are built around your specific data requirements, adapting to support your company’s needs now and in the future. Custom database development services allow companies to enhance security protocols, access control, and real-time data processing, ensuring information is both protected and readily accessible. ### Desktop Applications Custom [desktop applications](https://www.summititsolutions.com/software-development/desktop-applications/) are ideal if your business requires high-performance and offline functionality. While standard desktop applications often include features unnecessary for your business or lack specific capabilities, custom software development services enable desktop applications that are purpose-built for your operations. Partnering with an information technology firm skilled in custom web applications and desktop solutions ensures a fully optimized application for your existing systems and hardware. These custom applications handle complex processes seamlessly, meet exacting performance standards, and provide the security and reliability that standard desktop software may lack. ## Benefits of Custom Software Development Here’s a closer look at the specific advantages of [choosing custom software development](https://www.summititsolutions.com/software-development/) for your organization: ### 1. Customization One of the greatest advantages of custom software development is the ability to tailor solutions to fit your specific business needs. Unlike standard software with one-size-fits-all features, tailored web solutions and other [custom software development solutions](https://www.summititsolutions.com/software-development/custom-solutions/) provide functions and tools that align directly with your operations. This level of customization streamlines workflows, eliminates redundancies, and enables your team to focus on high-value tasks. ### 2. Cost-Effectiveness While the initial investment in custom software development may be higher than purchasing pre-built software, it proves to be a more cost-effective solution over time. Standard software typically requires licensing fees, regular upgrades, and frequent renewals. By choosing custom web applications, desktop applications, or databases, you’ll own the solution outright, reducing long-term costs. Additionally, [custom database development solutions](https://www.summititsolutions.com/developing-a-custom-data-software/) can help avoid costly workarounds, improving operational efficiency and delivering a solid ROI over time. ### 3. High Security and Reliability [Security is a top priority](https://www.summititsolutions.com/navigating-cybersecurity-threats-protection-strategies/) for any business, and custom database development services offer robust protection designed to align with your organization’s needs. Partner with a trusted custom database development company to ensure security is built into your software from the ground up, with advanced safeguards and compliance with industry standards. Custom applications can enhance your organization’s protection against cybersecurity threats commonly associated with standard software, which is frequently targeted due to its broad usage and predictable structure. ### 4. Efficiency Because off-the-shelf software is built for a broad user base, it’s often packed with extra features that can bog down operations. With custom software development, you gain software that is optimized specifically for your business’s workflows, reducing the time spent on repetitive tasks. By integrating essential tools and eliminating unnecessary features, custom software development services can boost your team’s productivity, improving efficiency across your organization. ### 5. Flexibility and Scalability As your business grows and expands, so do your software requirements. Standard software may not easily adapt to your growth, slowing down or limiting your progress. [Custom software solutions](https://www.summititsolutions.com/software-development/) offer the flexibility to add features and integrate additional functionality as needed. For example, custom web applications and custom database solutions can scale to accommodate higher data volumes and additional users, ensuring that your technology evolves in line with your business goals. ### 6. Ongoing Support and Maintenance When you partner with Summit IT Solutions for custom software development, you benefit from continuous support and maintenance. Managed IT services ensure that your custom software remains up-to-date, secure, and aligned with your evolving business needs. ## Partner With Summit IT For Your Custom Software Development In today’s competitive environment, custom software developed and maintained through managed IT services is essential for businesses that want to stay ahead. Summit IT Solutions specializes in [custom software development solutions](https://www.summititsolutions.com/software-development/custom-solutions/) that align with your vision and business goals. Our team builds custom web solutions that seamlessly integrate into your processes, no matter the complexity. As a leading managed IT service provider in Northeast Ohio, Summit IT Solutions not only develops custom software but also offers comprehensive managed IT services to ensure your technology infrastructure remains optimized and secure. Our managed IT services approach guarantees that your custom software solutions continue to deliver value long after initial implementation. [Schedule a free consultation](https://www.summititsolutions.com/why-summit/free-consultation/) with Summit IT experts today to explore custom software development that takes your business to the next level. 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While AI has the power to transform security measures with unmatched efficiency and precision, it also introduces new vulnerabilities if not managed effectively. The stakes couldn’t be higher for businesses in technical or other high-security industries. At Summit IT Solutions, we have decades of experience helping clients navigate challenges with tailored IT services that balance innovation and security. In this article, we’ll dive into the benefits of AI security systems, the risks they pose, and how to safeguard their use to protect your organization. ## What is AI Security? AI security systems refer to the [use of artificial intelligence in IT](https://www.summititsolutions.com/the-role-of-ai-in-information-technology/) to safeguard digital systems and data from cyber threats. Think of them as your digital bodyguards. These systems deploy a wide range of AI security tools and models to detect, analyze, and take action against any potential vulnerabilities or attacks. AI security systems level up traditional cybersecurity solutions with cutting-edge features like real-time threat detection, predictive analytics, and automated responses. By integrating these tools into comprehensive cybersecurity strategies, businesses can proactively defend against emerging threats that target sensitive data, aim for financial gain, or seek to disrupt systems and cause damage. ## Benefits of AI Security in Managed IT Services As [cybersecurity threats](https://www.summititsolutions.com/navigating-cybersecurity-threats-protection-strategies/) continue to evolve, AI security systems offer significant benefits, particularly for industries with stringent data protection requirements or heightened security concerns, such as healthcare, banking, or human resources. ### Enhanced Threat Detection AI security tools excel at real-time threat detection. Unlike traditional systems that rely on predefined rules, artificial intelligence uses machine learning to identify anomalies and predict potential attacks. For example, it can detect unusual login attempts at odd hours or identify phishing emails before you even open them. ### Enhanced Efficiency AI security systems are much more efficient than humans at processing large amounts of information. They can quickly detect, investigate, and respond to threats. This results in reduced response times and minimized potential damage. By flagging these problems automatically, hours of data analysis are saved. ### Scalability Whether you have a small business or a growing enterprise, AI security systems offer the scalability to meet your evolving needs. This flexibility guarantees robust protection as your data or organization expands. At Summit IT, our specialized expertise ensures seamless integration and continuous, adaptive defense against emerging threats. ## Potential Risks of AI Security While AI security tools and systems offer numerous advantages, they are not without risks. Understanding the threats of artificial intelligence is essential for making informed decisions about their use in cybersecurity solutions. ### Data Security Risks AI and data security go hand in hand. However, these systems require large datasets for training and operation. If this data is breached or tampered with, it can compromise the system’s accuracy and reliability. Addressing AI privacy concerns is crucial to protecting sensitive information from unauthorized access. ### AI Model Security Risks The threat of AI stealing information or being manipulated by cybercriminals is real. For instance, an attacker could feed false data into the system, causing it to make incorrect predictions or actions. Securing AI models is essential to maintaining trust and performance. ### Regulatory Compliance As artificial intelligence technologies evolve, so do the regulations governing their use. Keeping up with legal requirements can feel overwhelming, but it’s necessary. Working with a trusted IT solution company like Summit IT to create a solid AI security policy ensures you’re always in compliance and prepared for changes. ## Safeguarding AI in High-Security Industries To get the most out of AI security tools while keeping risks in check, it’s important to put solid protection measures in place. Here’s a closer look at key steps you can take to safeguard your systems: ### Implement Robust Security Protocols Strong security protocols form the backbone of effective AI protection, helping both data and AI models to remain secure from cyber threats. Summit IT experts implement advanced measures such as encryption, regular audits, and strict access controls to help organizations build a robust defense against vulnerabilities. ### Adopt a Comprehensive AI Security Policy A well-defined AI security policy outlines best practices for managing AI security systems, ensuring they align with your goals and the regulatory standards associated with your industry. This approach also addresses artificial intelligence privacy concerns by setting clear guidelines for data usage and protection. ### Prioritize Transparency and Accountability Transparency and accountability are crucial for fostering trust in AI security tools. Clearly documenting how AI makes decisions and ensuring systems are fully auditable not only supports compliance with emerging regulations but also strengthens trust both within your organization and with external stakeholders. For example, sharing insights with clients about how AI enhances the protection of their data can build confidence in your business and its commitment to security. ## Choose Summit IT for Your IT Security Solutions Summit IT Solutions is your trusted partner in navigating the complexities of AI and data security. As an expert managed service provider and cybersecurity company, we offer custom IT solutions tailored to your operational needs and business goals. From [cybersecurity services](https://www.summititsolutions.com/it-services/cybersecurity/) to [managed IT Services](https://www.summititsolutions.com/what-are-managed-it-services/), we ensure you are equipped to leverage artificial intelligence to protect your most valuable assets. [Get your free consultation](https://www.summititsolutions.com/why-summit/free-consultation/) and see how Summit IT can enhance your IT security. 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Managing IT infrastructure in-house can be expensive and time-consuming. A Managed Service Provider (MSP) offers proactive technology support, cybersecurity services, cloud services, and more to keep your operations running smoothly. At [Summit IT, we provide expert IT solutions](https://www.summititsolutions.com/why-summit/) tailored to the needs of businesses of all sizes. Keep reading for insights from our team into how an MSP can enhance security, streamline operations, and provide scalable IT solutions for your business. ## What is a Managed Service Provider? A Managed Service Provider (MSP) is a third-party company that remotely manages a business’s IT needs, from IT infrastructure management to security patch management and telecommunications support. Instead of dedicating time and resources to an in-house team, businesses can outsource to a trusted IT solution company like [Summit IT for cost-effective, reliable technology support.](https://www.summititsolutions.com/cost-effective-methods-to-safeguard-your-business-from-cybercrime/) ### Benefits of Managed IT Services - **Cost Savings** – Reduce the expense of maintaining an in-house IT team. - **24/7 Monitoring & Support** – Continuous monitoring ensures quick issue resolution. - **Scalability** – Adapt your IT infrastructure management as your business needs evolve and grow. - **Enhanced Security** – Protect sensitive data with advanced cybersecurity services. - **Operational Focus** – Redirect internal resources to strategic business initiatives. Partnering with a [trusted IT Managed Service Provider for managed IT services](https://www.summititsolutions.com/it-services/managed-it-services/) ensures that your business operates efficiently while reducing IT-related risks. ## Applications of Managed IT Services From cloud services to data centers, MSPs provide essential IT support that helps businesses reclaim valuable time – so teams can stay focused on growth rather than troubleshooting frequent IT issues. Key applications of managed IT services include: ### Cloud Management With businesses increasingly relying on cloud services, effective cloud management is critical. A Managed Service Provider ensures smooth cloud migration, optimization, and security. From hosting applications to managing data centers, MSPs specialize in helping businesses maximize their cloud services with seamless integration and expert management. ### Cybersecurity & Risk Reduction Cyber threats are constantly evolving, making robust cybersecurity services a top priority for every business. A reliable cybersecurity company like Summit IT Solutions provides security patch management, proactive threat detection, and risk mitigation to protect sensitive assets – so businesses can operate securely and stay in compliance with industry standards. ### Infrastructure Monitoring Monitoring your IT infrastructure, including all telecommunications networks, is crucial for preventing downtime and improving efficiency. A managed network solution tracks system performance 24/7, detecting anomalies and resolving issues before they become critical. Comprehensive IT infrastructure management ensures optimal network performance. ### Data Management Efficient data management is key to business success. MSPs help organize, secure, and optimize data storage while ensuring compliance with industry regulations and best practices. They also offer BaaS (Backup as a Service) to safeguard critical business data. Summit IT’s [reliable Managed Backup Services](https://www.summititsolutions.com/it-services/data-backup/) securely stores data offsite and minimizes downtime with proactive Business Continuity Plans. ### Disaster Recovery Data loss can be devastating, but with a solid [disaster recovery plan](https://www.summititsolutions.com/disaster-recovery-practices-you-need-to-implement-in-your-it-and-how-summit-it-solutions-can-assist/), businesses can recover quickly. A Managed Service Provider ensures business continuity by implementing backup as a service (BaaS) and recovery strategies. Robust disaster recovery plans help keep your operations running even in the face of unexpected failures. ### Hardware and Software Support Keeping your IT infrastructure up to date with the latest hardware and software is crucial for efficiency and security. MSPs provide technology support, ensuring smooth hardware and software installations, upgrades, and troubleshooting. Summit IT’s expertise keeps businesses at peak performance with tailored [hardware and software solutions](https://www.summititsolutions.com/it-services/hardware-software/). ## How Summit IT Delivers Leading Managed IT Services When choosing a [Managed Service Provider for specialized IT solutions](https://www.summititsolutions.com/managed-it-service-providers-benefits-specialized-services/), it’s important to work with an experienced information technology firm that understands the needs of your industry and organization. Summit IT Solutions delivers industry-leading managed IT solutions, from IT consulting to cybersecurity solutions, ensuring your business stays secure, scalable, and efficient – while keeping your teams focused on achieving their goals. See [5 reasons you should choose Summit IT](https://www.summititsolutions.com/five-reasons-to-utilize-summit-it-solutions-as-your-managed-service-provider/) as your Managed IT Service Provider. [Contact us today](https://www.summititsolutions.com/why-summit/free-consultation/) for a personalized consultation and discover how Summit IT can help your business reach new heights. 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Starting with our team in February of this year, Brent has over 17 years of experience in the IT industry, ranging from running his own business to managing enterprise level IT departments and infrastructure. Brent lives in Uniontown Ohio with his wife and 4 children. Welcome Brent! 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Luckily, Summit IT Solutions has developed numerous ways to prevent and detect these schemes from working. Here are 8 tips and clues to protect yourself from phishing scams: 1. Is the message or email you have received sent from someone you are expecting or know? Be cautious of emails from unknown senders. 2. Is the email coming from the correct domain? 3. Make sure that the domain is not misspelled. 4. Make sure that there isn’t an additional domain added. 5. Is the email asking you for something that normally isn’t asked (buy gift cards, call a number, etc.)? This is a very common tactic used in phishing schemes, and should immediately raise suspicion. 6. Is there an attachment (usually Excel), or a link asking you to review something or participate in a survey? (again usually from someone you aren’t expecting) - Tip: You can hover your mouse over the link to see where it leads and to confirm it won’t redirect you. 7. Poorly written emails with many spelling and grammar issues can also raise red flags. 8. Is the email causing a sense of urgency or have a deadline or immediate call to action? Is it asking you to do/click/buy something right away? 9. Legitimate companies will address you by your name usually, not by something such as “Valued Customer or Account Holder” 10. Legitimate companies will never ask for personal information, such as your social security number, through an email or text. 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But what exactly is an MSP, and what role do they serve businesses? A Managed Services Provider (MSP) makes sure you won’t have to deal with the day-to-day maintenance of networks, systems, software, and applications. MSP’s help small and midsize organizations compete, keep their IT secure, and avoid downtime. They also assist organizations by providing outstanding service to their customers and help mitigate cyber security risks. Here at Summit IT specifically, our goal as an MSP is this: to become a partner with our end client, and to have them think of us as an extension of their business. We want to stabilize and secure their IT environment and help them soar in their business. So how do you know when it’s time to switch to an MSP, or switch providers? Here are FIVE reasons to utilize Summit IT Solutions as your Managed Service Provider: 1. **Fixed Monthly Cost for a Determined List of Services:** Summit and our MSP clients come to an agreement on a defined set of services, and the cost will be the same amount each month. You know what you will be paying for each month and won’t deal with unexpected issues or bills. 2. **Unlimited Remote Support Monday-Friday, 8AM-5PM:** You know if there is an issue during your work week, Summit IT will be ready and able to solve it as quickly as possible. Summit IT also utilizes an online ticket system for any issues that is available 24/7. 3. **24x7x365 Network Monitoring:** Summit IT will ALWAYS be monitoring the health and safety of your network, making sure to keep it running even during non-work hours. This includes automatic alerts sent to clients of any crucial IT issues, as well as updating the network with any new updates or patches that may come out. 4. **Managed Webroot service – Anti-virus/Malware/Spyware:** Summit IT Solutions is a Webroot Channel Edge MSP (Managed Service Provider) and is authorized to sell, deploy, and maintain Webroot based solutions. Webroot delivers next-generation endpoint security and threat intelligence services to protect businesses and individuals around the globe. 5. **IT Vendor and License Management and Discounted IT Hardware:** If you are a Summit MSP client, you will have access to discounted prices to all of the business class IT hardware we have in stock to help get your IT up to snuff. 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Let’s Talk Why Summit? **Tired of facing IT problems alone?** Summit IT Solutions has your back with customized solutions that empower your team to take your Northeast Ohio business to new heights. **Summit IT Solutions, Inc.** is a trusted Managed Service Provider (MSP) and software development partner headquartered in Akron, Ohio. With over 25 years of experience, we support small and mid-sized businesses (SMBs) across Northeast Ohio, including Akron, Canton, and Cleveland. Our expert team delivers comprehensive managed IT services, cybersecurity, custom software development, and business continuity solutions designed to optimize digital infrastructure, protect critical systems, and support long-term business growth. Summit IT is Different. Have you experienced slow response times or poor communication from an IT service provider? Have you poured a lot of money into software development that was overwhelmingly complicated, failed to meet your team’s needs, or simply didn’t work? ### We get it. **At Summit IT, we do things differently by pledging to:** **1. Listen attentively** to your past frustrations and future goals. **2. Respond quickly** and with a sense of urgency every time you reach out to us. **3. Provide the most value-added solutions possible** that fit your company’s size, purpose, and budget **4. Stay up to date** on the most current skills and knowledge in the ever-changing tech industry **5. Follow through** on our commitments while doing business ethically and legally ## Managed IT Services and Software Development in Northeast Ohio Summit IT Solutions provides a wide range of managed IT and software development services for Northeast Ohio businesses. ## IT Services Learn More Managed IT Services Continuous system monitoring and responsive technical support Cybersecurity Endpoint detection, active threat mitigation, and vulnerability remediation Data Backup Secure data archiving and dependable disaster recovery planning Hardware & Software Technology management, device configuration, and lifecycle tracking IT Projects Strategic infrastructure upgrades and structured system deployments Microsoft 365 Platform migration, workspace setup, and active cloud administration VOIP Solutions Scalable internet-based phone systems for reliable business communication ## Software Development Learn More Custom Solutions Tailored software engineering to solve precise organizational requirements Web Applications Cloud-hosted software development for flexible portal and dashboard solutions Database Development Secure, custom data architecture development built to scale Desktop Applications Native software programming for dedicated local operating systems ## From Our Northeast Ohio Clients **“For more than a decade, Summit IT has specialized in creating and implementing bespoke software solutions** designed to enhance the efficiency and productivity of our dynamic business requirements. Their team is always on hand to offer expert support. We could not have accomplished all that we have without their **partnership and support** over the years. Highly recommend!” Melissa Home Improvement Company Software Development Client “With two offices and 14 users I have been able to transfer computer responsibilities to someone else – **someone I trust.** I highly recommend their services…” Michael Optometrist IT Client “I have been working with Summit IT for about two years. **It is refreshing to have an IT company that knows your name when you call.** Their customer service and attentiveness to our needs is fantastic!” Kelly Electrical Contractor IT Client “I have personally worked with Summit IT for over 10 years. I have always found their **professionalism, knowledge and prompt courtesy service to be above all standards.** They go above and beyond to help practices achieve the most cost effective, reliable service.” Sharon Physician Office IT Client **“Summit IT is truly our IT partner.** They identified our needs, understood them, and implemented an IT plan to keep us running smoothly and compliantly. **We know they are an email or phone call away any time we need them.** We appreciate our partnership with Summit IT!” Tracey Insurance Agency IT Client “Summit IT Solutions has been a great asset to our organization over the past several years. **They have always been responsive, thorough and knowledgeable in regards to any issue that we’ve had**, we are very thankful to have them as part of our team!” Cody Insurance Agency IT Client “Summit IT Solutions consistently provides incredible service, premier product, and effective solutions. The entire staff, from operations to sales to finance, is communicative, sharp, and quick. Proficient, professional, and practical, **Summit IT Solutions is our go-to for all our managed service needs.**” Henry Hospitality Industry IT Client “Summit IT has been very easy to work with. While we haven’t had an emergency need yet, everything we have asked them to do has been done **quickly and professionally.**” Jason Insurance Agency IT Client “When someone use to tell me to ‘call IT’ it caused an instant eye roll. **Since we switched to managed services with Summit IT our IT woes have disappeared.** They are incredibly responsive, helpful and have truly been a pleasure to work with. I cannot recommend them more highly!” Emily Industrial Manufacturing IT Client “Summit IT has not only provided us with top tier support, but they also have worked with us to upgrade our network infrastructure to address the ever-evolving needs of our firm. **They’ve provided us with scalable high availability solutions that are right sized and right priced for us.** We continually work with their team in a collaborative way to address our goals and **we’re always provided with appropriate options and solutions for our environment.**” Eric Architectural Firm IT Client Get the Latest IT Insights Check out our blog posts for expert guidance on the latest IT trends, and get our insightful tips on critical issues like data backup, cybersecurity, and more. As a trusted local IT company in Akron, Summit IT Solutions knows how to optimize your Northeast Ohio business’s technology. 1. [### Common Signs of Cyber Attacks Waiting for a breach to happen before securing your network is a risk no modern organization can afford. Spotting the early signs of cyberat... ](https://www.summititsolutions.com/common-signs-of-cyber-attacks/)[Read More](https://www.summititsolutions.com/common-signs-of-cyber-attacks/) 2. [### 24/7 Monitoring and Cybersecurity Solutions with Summit IT’s SASE Solutions Northeast Ohio business owners face a rapidly evolving digital threat landscape. As hackers using AI become more sophisticated, the conseque... ](https://www.summititsolutions.com/cybersecurity-sase-solutions/)[Read More](https://www.summititsolutions.com/cybersecurity-sase-solutions/) 3. [### What Are AI Enhanced Impersonation and Deepfake Scams Imagine receiving an urgent phone call from your business partner or CFO asking for an immediate payment to finalize a critical vendor deal.... ](https://www.summititsolutions.com/what-are-ai-enhanced-impersonation-and-deepfake-scams/)[Read More](https://www.summititsolutions.com/what-are-ai-enhanced-impersonation-and-deepfake-scams/) See All Our Tech Stack Summit IT Solutions is proud to partner with the most trusted and recognized technology companies in the industry. ## Proven Results: Summit IT Success Stories Discover how Summit IT Solutions helps businesses across Ohio overcome complex tech hurdles, modernize infrastructure, and scale with tailored IT solutions. Barbicas Construction Summit IT Solutions replaced slow, manual paper forms with custom web-based software and real-time dashboards, streamlining construction industry operations and eliminating tracking errors. [Read More](/barbicas-constructions-custom-software-solution-with-summit-it-solutions/) Journey Financials Lacking internal tech support, IT issues distracted staff. Summit IT Solutions provided reliable managed support, removing tech friction so they could focus on clients. [Read More](/journey-financials-summit-success-story/) Universal Polymer & Rubber Troubled by costly downtime and legacy IT complexity, this manufacturing client called Summit IT Solutions to modernize operations with Managed IT Services and cloud infrastructure. [Read More](/keeping-it-simple-a-summit-success-story/) Explore All Success Stories About Summit IT Solutions Summit IT Solutions has provided managed IT services and software development to businesses across Northeast Ohio since 2000. As a regionally focused technology partner with deep understanding of local business needs, we deliver proactive IT support and tailored software solutions that help organizations operate securely and grow. With an in-house team of technology experts, Summit IT Solutions serves clients in Akron, Cleveland, Canton, and surrounding Northeast Ohio communities with responsiveness, dependability, and local expertise. ## Frequently Asked Questions Here are answers to some of the most common questions we receive about this service. Reach New Heights with Summit IT Contact us today and get back to focusing on growing your Northeast Ohio business instead of worrying about your information technology. Let’s Talk --- ### [Managed IT Services](https://www.summititsolutions.com/managed-it-services/) **Published:** April 22, 2024 **Author:** FSM **Content:** Summit IT Solutions: Managed IT Services Provider With HeartSummit IT Solutions delivers enterprise-grade Managed IT Services for small and mid-sized businesses across Northeast Ohio. As your dedicated Managed Services Provider (MSP), we ensure your business technology runs securely and without interruption. We handle the day-to-day IT headaches so you can stop worrying about tech issues and focus entirely on growing your business. What Is a Managed Services Provider (MSP)? A Managed Services Provider (MSP) is a comprehensive, outsourced alternative to an in-house IT department. Instead of burdening your internal team with time-consuming tasks like network updates and data backups, **an MSP manages your entire technology ecosystem.** At Summit IT, we provide full-service tech support alongside 24/7 proactive monitoring to prevent disruptive events like malware, viruses, and cyberattacks. If a disaster does occur, your dedicated managed IT team steps in immediately as your first line of defense and recovery. Partnering with Summit IT for support in managed IT services means: **Your team can focus on core responsibilities** instead of tech problems. **You can focus on growing your business** instead of worrying about data security and computer glitches. **You have control over your business**, instead of being held hostage by the complexities and perils of your technology. Ohio’s Trusted IT Partner for Remote, Hybrid, and On-Site Teams Summit IT Solutions is a trusted managed IT services provider in Northeast Ohio, delivering tailored IT support for remote, on-site, and hybrid teams. We partner with organizations to provide reliable, scalable IT services and technology solutions that align with your infrastructure, workforce, and long-term goals. Whether your team operates in-office, remotely, or across multiple locations, Summit IT Solutions provides proactive IT support, cybersecurity, and network management to keep your business secure, productive, and optimized. Summit IT Solutions’ comprehensive managed IT services include: Cybersecurity solutions built around your people. We combine **Fortinet** network protection, **Barracuda** content defense, and **KnowBe4** training to keep remote and on-site teams safe. 24/7 network and systems monitoring with continuous oversight from **our local Security Operations Center (SOC) team** to catch threats early and prevent operational downtime. 24/7 emergency help desk support backed by our **local team** to quickly resolve network, hardware, or software disruptions so your employees get fast, friendly relief. Hardware management and procurement that eliminates the headache of slow, outdated equipment, leveraging top partnerships with **Lenovo**, **Dell**, and **Cisco** to keep your team productive. Hands-on, local support whenever you need us in person to maintain physical infrastructure, configure **FortiGate** enterprise firewalls, and manage secure hardware deployments Dependable data backup and email archiving powered by **Datto** and **Barracuda –** protecting your vital business information from loss so your team can recover fast if disaster strikes. Hassle-free **Microsoft 365** and email support, making everyday teamwork simple and secure through seamless **SharePoint** integration and clear communication. Virtual CIO (vCIO) consulting that provides personal strategic guidance and IT roadmapping, ensuring seamless integration with your essential tools like **ERP**, **CRM**, **QuickBooks**, **Sage,** and **ADP**. Managed IT Services vs. On-Demand IT Services Businesses across Northeast Ohio often ask how managed IT services differ from traditional IT services. Managed IT services take a proactive approach, with Summit IT Solutions acting as an extension of your team to provide 24/7 monitoring, cybersecurity protection, network management, and help desk support. Through continuous oversight and support from our Security Operations Center (SOC), potential issues and threats can be identified and addressed before they disrupt operations – helping Ohio businesses with remote or hybrid employees keep systems secure and accessible. Traditional IT services, by comparison, are typically on-demand or project-based. Businesses contact an IT provider when a problem occurs or when they need help with a specific technology project. Many small and mid-sized businesses in Northeast Ohio choose managed IT services because they provide: **24/7 system monitoring and SOC-backed security oversight** **Proactive maintenance and cybersecurity protection** **Support for remote and hybrid work environments** **Integration with existing business systems** **Predictable costs and ongoing expert support** ## Managed IT Services FAQ ### Why should I hire a managed IT services provider? You know your field of expertise like no one else. But instead of spending your work hours developing new skills, pitching new clients or mentoring fresh talent, you frequently end up wrestling with technical issues like network outages or email hacks. A Managed Services Provider does all that – and more – for you **without the need to juggle multiple vendors.** Our support ensures a predictable spend on technology with the flexibility to scale as your business expands. With Summit IT managing your internet security, data backups, cybersecurity and more, you and your team can focus on building and nurturing your industry expertise. ### Which types of managed IT services does Summit IT provide? We work with each of our clients to tailor our Managed IT Services to their specific needs, but in general, we offer: - Cybersecurity solutions and training - 24/7/365 systems monitoring - 24/7 emergency support - Asset Management - On-site support when needed - Data backup and recovery services - Microsoft 365 and email support - Virtual CIO ### How experienced is Summit IT Solutions with managing tech support? The Summit IT team brings a collective 135 years of IT experience to your organization. Most of us have upwards of 10 years of experience in the tech industry, and all of us continually seek opportunities to learn new technologies as they emerge. ### What’s the difference between outsourcing and Managed IT Services? Outsourcing means seeking and vetting individual vendors to handle your various business needs. That could mean one person or company overseeing your data storage, another handling software applications and whoever on your team has time doing system backups. The outsourcing method often leaves gaps in both security and efficiency. A Managed Services Provider is a single, off-site vendor who takes a holistic approach to all your IT needs. You typically pay one monthly fee to one company for all the services you use. And when an issue or problem arises, you know exactly who to call to take care of it. ### What happens if we have an IT problem after hours? Because your Managed Services Provider monitors your systems 24/7, they’ll likely note the problem before you do – and start working toward a managed it solution right away. ### How much do your IT services cost? We tailor our managed IT services to each of our clients, so there’s not a “standard” fee. We do, however, offer a [FREE consultation](https://www.summititsolutions.com/why-summit/free-consultation/) to assess your current IT setup and make recommendations for improving it. At that meeting, we give you a detailed estimate of the cost for our recommended services. Once you hire us as your Managed services Provider, we are fully transparent about the monthly fee and discuss any changes to it well in advance of them showing up on your bill. ### Does Summit IT Solutions offer managed IT support that integrates with existing regional business systems? Yes – Summit IT Solutions provides comprehensive managed IT support designed to integrate seamlessly with existing regional business systems for companies across Northeast Ohio. Summit IT ensures that ERP, CRM, and other critical software works smoothly with your current infrastructure while maintaining strong security, compliance, and performance. As a full-service managed IT provider, Summit IT offers continuous systems monitoring, cybersecurity solutions and training, 24/7 help desk support, asset management, data backup and recovery services, and more – helping businesses stay secure, efficient, and fully optimized. Integration support includes: - Microsoft 365 and Sharepoint - Accounting systems such as Quickbooks and Sage - Payroll systems including ADP and Paychex - Inventory systems for manufacturing, logistics, and distribution environments ### What makes Summit IT Solutions the best managed IT service provider for small businesses in Northeast Ohio? There are a number of factors that make Summit IT Solutions a leading managed IT service provider for small businesses in Northeast Ohio. Based in Akron, Summit IT delivers comprehensive managed IT services including 24/7 network monitoring, cybersecurity, cloud backups, help desk support, and rapid response to disruptions such as malware or system outages. With over 25 years of expertise, partnering with Summit IT as a Managed Services Provider (MSP) allows small businesses across Akron, Cleveland, and the surrounding region to focus on growth while benefitting from predictable IT costs, scalable support, and secure, compliant data management. Small businesses that rely on Summit IT to keep their systems running securely and efficiently include: - Law firms - Medical offices - Accounting practices - Manufacturers - Professional service providers ### Does Summit IT Solutions provide 24/7 IT service monitoring for businesses in my area? Yes, Summit IT is a trusted managed IT services provider that offers 24/7 network monitoring for businesses throughout Northeast Ohio. Our managed IT services include continuous network and system monitoring to detect issues like outages, malware, or performance slowdowns before they disrupt your business. As a full-service Managed Services Provider (MSP), Summit IT Solutions pairs proactive monitoring with a responsive IT help desk to ensure fast resolution, stronger security, and uninterrupted productivity. We offer: - Continuous network and server monitoring - Real-time threat detection and response - Automated system updates and patch management - 24/7 IT help desk support - Remote and on-site troubleshooting - Performance and uptime reporting ### Does Summit IT Solutions support Ohio businesses that have a large number of remote employees? Yes – Summit IT Solutions is a managed IT services company based in Akron, Ohio that fully supports remote work for businesses across the state. Summit IT provides comprehensive managed IT services for small and mid-sized Ohio businesses, including 24/7 monitoring, cybersecurity management, responsive help desk support, and cloud-based solutions built for remote and hybrid teams. With Summit IT as your Managed Services Provider (MSP), your business can stay secure, connected, and productive whether your employees work on-site or from home. Summit IT brings over 25 years of experience supporting Ohio businesses, including more than a decade helping remote and hybrid teams thrive at regional service companies, accounting firms, and others. Summit IT partners with Fortinet, 8×8 Phone Systems, KnowBe4, Lenovo, Dell, and other industry leaders to deliver expert IT solutions to businesses of all sizes. ### My business is in a very specialized industry with specific privacy requirements. Can Summit IT ensure our data is not only safe but compliant with industry regulations? We’ve worked with clients from a wide range of industries – from healthcare to law to insurance to government to manufacturing and beyond. We are knowledgeable about specialized software and cloud-storage solutions designed for specialty industries, like Forensic Filer and My Call Logs. Our team excels at developing secure and convenient solutions that protect sensitive data and facilitate compliance for a variety of industries. We’re an Extension of Your Team ### Meet Brent, the Summit IT expert who’s happy to take tech worries off your plate. Reach New Heights with Summit IT Contact us today and get back to focusing on growing your Northeast Ohio business instead of worrying about your information technology. 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We maintain 24/7 oversight across your entire network. We proactively safeguard your data and keep your systems secure, so you can lead your business with complete peace of mind. ## Stop Cybersecurity Threats Before They Happen Detect and Neutralize Cyber Threats Automatically We don’t just rely on standard antivirus. We monitor every computer and server closely. If something looks suspicious, our local security analysts step in immediately to isolate and neutralize the threat before it becomes a headache. Prevent Phishing Attacks and Malicious Email Links Utilize Advanced Threat Protection (Spam Filtering) for protective email scanning to keep your inbox safe. Train Employees to Detect and Avoid Cyber Attacks Leverage Security Awareness Training to educate your staff on cybersecurity best practices and reduce human error. Protect Infrastructure with 24/7 SOC Monitoring Rely on our Managed Security Operations Center (SOC) partners to provide dedicated, 24/7/365 monitoring of your IT environment. Proactively Uncover and Fix System Vulnerabilities Deploy Vulnerability Scanning & Remediation services to proactively probe your network and patch weak spots or outdated software. Safeguard Remote Workforce Access from Any Location Whether your team is logging in from the office, their living room, or a local coffee shop, we make sure they can connect smoothly without putting your company data at risk. No frustrating tech hurdles – just safe, secure access. Uncover System Weaknesses Before Attackers Exploit We perform safe, simulated attacks to test your defenses. We’ll show you exactly where your blind spots are in plain English and partner with you to fix them before a real attacker ever finds them. Protect Employee Credentials and Account Passwords Adopt Password Management solutions to securely store, generate, and manage credentials, helping users protect accounts safely and conveniently. Keep your business secure. Explore our cybersecurity packages below or contact Summit IT Solutions to learn how our solutions can safeguard your systems, data, and operations at every stage. Get in Touch ## Comprehensive Cybersecurity Packages Summit IT offers flexible cybersecurity packages built around your Northeast Ohio small- to mid-size business, your risks, and your goals. Whether you need a strong foundation or advanced protection, our solutions help keep your systems secure and your business running without disruption. Comparison of the cybersecurity services included in the Tier One Essential Protection package and the Tier Two Advanced Resilience package. Comprehensive Cybersecurity Package Comparison | Cybersecurity Feature | Tier One Essential Protection | Tier Two Advanced Resilience | |---|---|---| | Endpoint Detection & Response (EDR) | ✔ Endpoint Detection and Response is included in Tier One: Essential Protection. | ✔ Endpoint Detection and Response is included in Tier Two: Advanced Resilience. | | Advanced Threat Protection (Spam Filtering) | ✔ Advanced Threat Protection and spam filtering are included in Tier One: Essential Protection. | ✔ Advanced Threat Protection and spam filtering are included in Tier Two: Advanced Resilience. | | Security Awareness Training | ✔ Security Awareness Training is included in Tier One: Essential Protection. | ✔ Security Awareness Training is included in Tier Two: Advanced Resilience. | | Managed Security Operations Center (SOC) | ✔ Managed Security Operations Center services are included in Tier One: Essential Protection. | ✔ Managed Security Operations Center services are included in Tier Two: Advanced Resilience. | | Vulnerability Scanning & Remediation | – Vulnerability Scanning and Remediation are not included in Tier One: Essential Protection. | ✔ Vulnerability Scanning and Remediation are included in Tier Two: Advanced Resilience. | | Secure Access Service Edge (SASE) | – Secure Access Service Edge is not included in Tier One: Essential Protection. | ✔ Secure Access Service Edge is included in Tier Two: Advanced Resilience. | | Zero Trust Architecture & Visibility | – Zero Trust Architecture and Visibility are not included in Tier One: Essential Protection. | ✔ Zero Trust Architecture and Visibility are included in Tier Two: Advanced Resilience. | ## The Summit IT Difference With Summit IT Solutions, you’re getting much more than just a team that implements off-the-shelf products. You’re getting a dedicated team of cybersecurity experts who will keep your business safe around the clock. As a leading provider of IT services in Northeast Ohio, we tailor our solutions to meet your needs and help you maintain business continuity. ## Enterprise-Grade Cybersecurity Built for Small and Mid-Size Businesses in Northeast Ohio Summit IT provides enterprise-grade cybersecurity designed specifically for small and mid-size businesses in Northeast Ohio. Most SMBs cannot afford a full-time security operations center (SOC), an in-house security team, or compliance risk. Summit IT closes that gap with enterprise security tools, local execution, and 24/7 human support. From its Akron, Ohio headquarters, Summit IT delivers comprehensive cybersecurity packages that serve businesses across Akron, Canton, Cleveland, and greater Northeast Ohio. Why SMBs Partner with Summit IT Enterprise ToolsWithout Complexity Enterprise-level tools without enterprise complexity, through partners like SentinelOne, Fortinet, KnowBe4, and Microsoft Local Engineers& Regional Expertise Local engineers who understand regional compliance and industries, including healthcare, manufacturing, and finance Fixed, PredictableSecurity Costs Fixed, predictable security costs instead of building an internal SOC or security team Local Akron SOC A local Akron-based SOC, never offshored Custom-BuiltSolutions No one-size-fits-all packages; every solution is built around your business, risks, and goals **Partnering with a local specialist** in small and mid-sized organizations means no sacrifice in quality or security. Summit IT delivers the same caliber of protection enterprises rely on. ## Our Cybersecurity Services FAQ ### Can Summit IT Solutions help my business meet cyber insurance requirements? Yes — Summit IT Solutions implements and manages the security controls that cyber insurance carriers now require, including Endpoint Detection and Response (EDR), multi-factor authentication (MFA), security awareness training, vulnerability management, and 24/7 monitored detection and response. Cyber insurance underwriting has tightened dramatically: carriers increasingly reject applications, raise premiums, or deny claims when businesses can’t demonstrate — with documentation — that baseline controls are actively in place and maintained. “We have antivirus” no longer passes underwriting review. Working with Summit IT Solutions positions your business to satisfy the most common insurer requirements: - **EDR on all endpoints**, actively monitored by our managed Security Operations Center rather than installed and forgotten - **Password and credential security**, including password management tools that store and generate strong credentials, supporting the MFA and access-control standards underwriters look for - **Documented security awareness training**, with an ongoing program that produces the completion evidence carriers request - **Vulnerability scanning and remediation**, demonstrating proactive patching instead of reactive cleanup - **Continuous monitoring records** — SOC oversight generates the kind of detection and response documentation that supports both applications and claims Because these controls are maintained continuously as part of your service — not scrambled together at renewal time — your evidence stays current year-round. If a cyber insurance application or renewal questionnaire is on your desk, [schedule a free consultation](https://www.summititsolutions.com/why-summit/free-consultation/) and we’ll help you identify and close the gaps before your carrier finds them ### Does Summit IT Solutions provide penetration testing for small and mid-sized businesses in Northeast Ohio? Yes — Summit IT Solutions performs penetration testing for small and mid-sized businesses across Northeast Ohio, using security professionals to simulate real-world cyberattacks against your networks, applications, and systems so vulnerabilities are found and fixed before actual attackers can exploit them. Penetration testing answers the question every business owner should be asking: “If someone tried to break into our systems today, would they succeed — and how?” A Summit IT Solutions penetration test typically delivers: - **A realistic attacker’s-eye view** of your environment, going beyond automated scans to show how weaknesses could actually be chained together and exploited - **Prioritized, actionable findings** — not just a list of technical flaws, but clear guidance on which gaps pose real business risk and should be fixed first - **Validation of your existing defenses** — confirmation of whether your firewalls, EDR, and access controls actually hold up under pressure - **Remediation support** — as a full-service local IT partner, we don’t just hand you a report and walk away; we help close the gaps we find - **Documentation for compliance and insurance** — evidence of proactive security testing that supports regulatory requirements and cyber insurance underwriting Penetration testing pairs naturally with our ongoing vulnerability scanning and remediation service, which continuously probes for weak spots and unpatched software between formal tests. To scope a penetration test for your organization, [contact Summit IT Solutions](https://www.summititsolutions.com/contact-us/) — we’re headquartered in Akron and serve businesses within roughly a 60-mile radius. ### How does Summit IT Solutions run security awareness training for employees at small businesses? Summit IT Solutions delivers ongoing security awareness training that teaches your employees to recognize, report, and neutralize phishing, business email compromise, and other social engineering attacks — turning your workforce from your biggest vulnerability into your first line of defense. Human error remains one of the leading causes of data breaches, and even the best firewalls and spam filters can’t stop an employee from voluntarily handing over credentials to a convincing fake login page. That’s why training is a core component of every Summit IT Solutions cybersecurity package, not an optional add-on. Our security awareness training program helps Northeast Ohio businesses achieve: - **Dramatically lower phishing success rates** by teaching staff to spot suspicious sender addresses, urgent or threatening language, and malicious links - **Stronger password hygiene** across the organization, including complex passphrases, secure password vaults, and multi-factor authentication (MFA) adoption - **A proactive security culture** where employees confidently report suspicious emails and anomalies instead of ignoring them - **Reduced financial and reputational exposure** from ransomware infections and unauthorized network access - **Compliance and insurability** — many industry regulations and cyber insurance policies now mandate formal, documented employee security education with completion records Training works best when it’s continuous rather than a one-time onboarding checkbox, which is why we structure it as an ongoing program that evolves alongside the threat landscape. To add security awareness training to your defenses, [schedule a free consultation](https://www.summititsolutions.com/why-summit/free-consultation/) with Summit IT Solutions. ### What does the Summit IT Solutions Managed Security Operations Center (SOC) monitor for Akron-area businesses? The Summit IT Solutions managed Security Operations Center (SOC) provides 24/7/365 monitoring of your entire IT environment — endpoints, servers, email, and network activity — detecting, investigating, and containing cyber threats in real time so Akron-area businesses get enterprise-level security without hiring in-house staff. As your local SOC partner headquartered in Akron, we combine advanced detection technology with human analysts who take immediate action when something looks wrong. Partnering with Summit IT Solutions for managed SOC services delivers: - **Round-the-clock surveillance** — your systems are actively defended on nights, weekends, and holidays, when many attacks are deliberately timed to strike - **Faster threat detection and containment** — anomalous activity is investigated immediately, drastically reducing an attacker’s dwell time inside your network - **Immediate access to security experts** — complex incident response and remediation are handled by specialists, not left to whoever on your team “knows computers” - **Proactive threat hunting** — we look for indicators of compromise before they become breaches, rather than waiting for alarms - **Predictable, scalable costs** — a fraction of the capital investment required to build, license, and staff an internal SOC For small and mid-sized businesses across Summit, Stark, Cuyahoga, Medina, Portage, and surrounding counties, this is the most cost-effective path to continuous protection. See the full list of communities we support on our [Areas We Serve](https://www.summititsolutions.com/areas-we-serve/) page, or [get in touch](https://www.summititsolutions.com/why-summit/free-consultation/) to discuss SOC coverage for your business. ### How does Summit IT Solutions implement Endpoint Detection and Response (EDR) for Northeast Ohio businesses? Summit IT Solutions deploys Endpoint Detection and Response (EDR) across every laptop, desktop, and server in your organization, pairing real-time behavioral monitoring with automated containment and 24/7 oversight from our Akron-based Security Operations Center (SOC). Unlike traditional antivirus, which only recognizes known threat signatures, our EDR implementation continuously analyzes endpoint behavior to catch zero-day attacks, fileless malware, and evasive threats before they spread across your network. When Summit IT Solutions implements EDR for your business, the process includes: - **Full endpoint coverage** — agents installed and verified on every workstation and server, so there are no monitoring gaps for attackers to exploit - **Real-time continuous monitoring** — suspicious behavior on any device is flagged the moment it occurs, not after the damage is done - **Automated incident response** — rule-based actions instantly quarantine a compromised device to stop a breach from moving laterally through your network - **Deep forensic logging** — detailed endpoint data lets our team investigate the root cause, trajectory, and impact of any attack - **Local, human-backed response** — alerts feed directly into our 24/7/365 managed SOC, where analysts investigate and act, even on nights, weekends, and holidays EDR is included in both of our cybersecurity tiers — Essential Protection and Advanced Resilience — because it has become the baseline standard for modern threat defense (and a common requirement for cyber insurance coverage). To see how EDR fits into a complete security stack for your business, [schedule a free consultation](https://www.summititsolutions.com/why-summit/free-consultation/) with our Akron team. EDR provides: - **Real-time continuous monitoring** and proactive threat hunting across all network endpoints (laptops, desktops, servers, and mobile devices) - **Automated incident response capabilities** that utilize rule-based actions to instantly quarantine infected devices before a breach spreads - **Advanced threat detection** capable of stopping zero-day vulnerabilities, fileless malware, and advanced persistent threats - **Deep forensic analysis and logging** that empower security analysts to investigate the root cause, trajectory, and impact of a cyberattack Reach New Heights with Summit IT Contact us today and get back to focusing on growing your Northeast Ohio business instead of worrying about your information technology. Let’s Talk [](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.summititsolutions.com%2Fwp-cron.php%3Fdoing_wp_cron%3D1792527241.6692109107971191406250 "Facebook")[](https://twitter.com/intent/tweet?text=Cybersecurity&url=https%3A%2F%2Fwww.summititsolutions.com%2Fwp-cron.php%3Fdoing_wp_cron%3D1792527241.6692109107971191406250 "X")[](https://reddit.com/submit?url=https%3A%2F%2Fwww.summititsolutions.com%2Fwp-cron.php%3Fdoing_wp_cron%3D1792527241.6692109107971191406250&title=Cybersecurity "Reddit")[](https://www.linkedin.com/sharing/share-offsite/?url=https%3A%2F%2Fwww.summititsolutions.com%2Fwp-cron.php%3Fdoing_wp_cron%3D1792527241.6692109107971191406250 "Linkedin")[](https://www.summititsolutions.com/wp-cron.php?doing_wp_cron=1792527241.6692109107971191406250 "Pinterest")[](https://mastodon.social/share?text=https%3A%2F%2Fwww.summititsolutions.com%2Fwp-cron.php%3Fdoing_wp_cron%3D1792527241.6692109107971191406250&title=Cybersecurity "Mastodon")[](https://mix.com/mixit?url=https%3A%2F%2Fwww.summititsolutions.com%2Fwp-cron.php%3Fdoing_wp_cron%3D1792527241.6692109107971191406250 "Mix")[](https://api.whatsapp.com/send?text=Cybersecurity%20https%3A%2F%2Fwww.summititsolutions.com%2Fwp-cron.php%3Fdoing_wp_cron%3D1792527241.6692109107971191406250 "Whatsapp")[](https://www.summititsolutions.com/wp-cron.php?doing_wp_cron=1792527241.6692109107971191406250 "More") --- ### [Case Studies & Success Stories](https://www.summititsolutions.com/case-studies/) **Published:** September 30, 2026 **Author:** Andrew Husted **Content:** Case Studies & Success Stories Discover how we help Northeast Ohio businesses turn technological challenges into operational triumphs. Explore our recent case studies to see how Summit IT Solutions partners with companies across various industries to reduce costs, improve productivity, and build custom solutions that take their business to new heights. 1. Featured Case Study ## Melissa “For more than a decade, Summit IT has specialized in creating and implementing bespoke software solutions designed to enhance the efficiency and productivity of our dynamic business requirements. Their team is always on hand to offer expert support. We could not have accomplished all that we have without their partnership and support over the years. \[…\] [Read More](https://www.summititsolutions.com/?post_type=testimonials&p=1792) 2. [## Michael ](https://www.summititsolutions.com/?post_type=testimonials&p=1313)[Read More](https://www.summititsolutions.com/?post_type=testimonials&p=1313) 3. [## Kelly ](https://www.summititsolutions.com/?post_type=testimonials&p=1255)[Read More](https://www.summititsolutions.com/?post_type=testimonials&p=1255) 4. [## Sharon ](https://www.summititsolutions.com/?post_type=testimonials&p=1256)[Read More](https://www.summititsolutions.com/?post_type=testimonials&p=1256) 5. [## Tracey ](https://www.summititsolutions.com/?post_type=testimonials&p=1258)[Read More](https://www.summititsolutions.com/?post_type=testimonials&p=1258) 6. [## Cody ](https://www.summititsolutions.com/?post_type=testimonials&p=1254)[Read More](https://www.summititsolutions.com/?post_type=testimonials&p=1254) 7. [## Henry ](https://www.summititsolutions.com/?post_type=testimonials&p=1253)[Read More](https://www.summititsolutions.com/?post_type=testimonials&p=1253) 8. [## Jason ](https://www.summititsolutions.com/?post_type=testimonials&p=1252)[Read More](https://www.summititsolutions.com/?post_type=testimonials&p=1252) 9. [## Emily ](https://www.summititsolutions.com/?post_type=testimonials&p=1245)[Read More](https://www.summititsolutions.com/?post_type=testimonials&p=1245) 10. [## Eric ](https://www.summititsolutions.com/?post_type=testimonials&p=1244)[Read More](https://www.summititsolutions.com/?post_type=testimonials&p=1244) Reach New Heights with Summit IT Contact us today and get back to focusing on growing your Northeast Ohio business instead of worrying about your information technology. Let’s Talk [](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.summititsolutions.com%2Fwp-cron.php%3Fdoing_wp_cron%3D1792527241.6692109107971191406250 "Facebook")[](https://twitter.com/intent/tweet?text=Case%20Studies%20%26%20Success%20Stories&url=https%3A%2F%2Fwww.summititsolutions.com%2Fwp-cron.php%3Fdoing_wp_cron%3D1792527241.6692109107971191406250 "X")[](https://reddit.com/submit?url=https%3A%2F%2Fwww.summititsolutions.com%2Fwp-cron.php%3Fdoing_wp_cron%3D1792527241.6692109107971191406250&title=Case%20Studies%20%26%20Success%20Stories "Reddit")[](https://www.linkedin.com/sharing/share-offsite/?url=https%3A%2F%2Fwww.summititsolutions.com%2Fwp-cron.php%3Fdoing_wp_cron%3D1792527241.6692109107971191406250 "Linkedin")[](https://www.summititsolutions.com/wp-cron.php?doing_wp_cron=1792527241.6692109107971191406250 "Pinterest")[](https://mastodon.social/share?text=https%3A%2F%2Fwww.summititsolutions.com%2Fwp-cron.php%3Fdoing_wp_cron%3D1792527241.6692109107971191406250&title=Case%20Studies%20%26%20Success%20Stories "Mastodon")[](https://mix.com/mixit?url=https%3A%2F%2Fwww.summititsolutions.com%2Fwp-cron.php%3Fdoing_wp_cron%3D1792527241.6692109107971191406250 "Mix")[](https://api.whatsapp.com/send?text=Case%20Studies%20%26%20Success%20Stories%20https%3A%2F%2Fwww.summititsolutions.com%2Fwp-cron.php%3Fdoing_wp_cron%3D1792527241.6692109107971191406250 "Whatsapp")[](https://www.summititsolutions.com/wp-cron.php?doing_wp_cron=1792527241.6692109107971191406250 "More") --- ### [Hardware & Software](https://www.summititsolutions.com/hardware-software/) **Published:** April 22, 2024 **Author:** FSM **Content:** IT Hardware Procurement and Software Licensing Solutions Solutions From sourcing high-performance laptops and network servers to providing tailored Software as a Service (SaaS) packages, we’re your source for complete tech systems. We take the hassle out of managing licenses and controlling user access, ensuring your infrastructure is fully optimized and secure. ## OurTailoredSolutions ## Our Tailored Solutions Top-Quality Hardware Solutions From desktop and laptop PCs to peripherals, servers, routers and more, Summit IT provides a wide array of top-quality IT hardware solutions. We partner with Lenovo, Dell and other trusted manufacturers to bring you cost-effective choices that fit your business needs. Once you select your preference, we’ll do all the setup so your team can get to work asap! SaaS and Custom Business Software Solutions Tired of paying for off-the-shelf software packages that don’t meet your needs or include components you can’t use? We’ll cut through the confusion and help you find the right traditional software and Software as a Service (SaaS) solutions for your business from trusted vendors like Microsoft, Fortinet, Barracuda, Webroot and more. Then we’ll take on the burden of managing licenses, configuring environments, and controlling user access so everyone on your team will be securely and comfortably making the most of your software. Switches That Put You in Control Connect devices and route data how you like with hardware and software switches. The experts at Summit IT can help you define pathways for network traffic, data processing and more – then set up the appropriate switches for your needs. Workstations With Muscle Make sure your team has the heavy-lifting tech they need to do their jobs. Whether it’s graphic design in Adobe Suite or mechanical design in SolidWorks or web design in Figma, we can help you choose the computers that are up to speed for their creativity. And of course, we’ll take care of a stress-free setup. Managed IT Services = Worry Free Want to offload all your tech worries and get back to taking care of business? With Summit IT as your Managed IT Services Provider, your entire team is free to focus on excelling at their core responsibilities. We act as your outsourced IT department, handling your hardware lifecycle, overseeing SaaS subscriptions, and controlling user access to safeguard your data. You’re free from worrying about cybersecurity, data storage, backups, and IT support, with our team watching your back 24/7/365. Reach New Heights with Summit IT Contact us today and get back to focusing on growing your Northeast Ohio business instead of worrying about your information technology. Let’s Talk [](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.summititsolutions.com%2Fwp-cron.php%3Fdoing_wp_cron%3D1792527241.6692109107971191406250 "Facebook")[](https://twitter.com/intent/tweet?text=Hardware%20%26%20Software&url=https%3A%2F%2Fwww.summititsolutions.com%2Fwp-cron.php%3Fdoing_wp_cron%3D1792527241.6692109107971191406250 "X")[](https://reddit.com/submit?url=https%3A%2F%2Fwww.summititsolutions.com%2Fwp-cron.php%3Fdoing_wp_cron%3D1792527241.6692109107971191406250&title=Hardware%20%26%20Software "Reddit")[](https://www.linkedin.com/sharing/share-offsite/?url=https%3A%2F%2Fwww.summititsolutions.com%2Fwp-cron.php%3Fdoing_wp_cron%3D1792527241.6692109107971191406250 "Linkedin")[](https://www.summititsolutions.com/wp-cron.php?doing_wp_cron=1792527241.6692109107971191406250 "Pinterest")[](https://mastodon.social/share?text=https%3A%2F%2Fwww.summititsolutions.com%2Fwp-cron.php%3Fdoing_wp_cron%3D1792527241.6692109107971191406250&title=Hardware%20%26%20Software "Mastodon")[](https://mix.com/mixit?url=https%3A%2F%2Fwww.summititsolutions.com%2Fwp-cron.php%3Fdoing_wp_cron%3D1792527241.6692109107971191406250 "Mix")[](https://api.whatsapp.com/send?text=Hardware%20%26%20Software%20https%3A%2F%2Fwww.summititsolutions.com%2Fwp-cron.php%3Fdoing_wp_cron%3D1792527241.6692109107971191406250 "Whatsapp")[](https://www.summititsolutions.com/wp-cron.php?doing_wp_cron=1792527241.6692109107971191406250 "More") --- ### [Cookie Policy](https://www.summititsolutions.com/cookie-policy/) **Published:** August 25, 2026 **Author:** FSM **Content:** [](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.summititsolutions.com%2Fwp-cron.php%3Fdoing_wp_cron%3D1792527241.6692109107971191406250 "Facebook")[](https://twitter.com/intent/tweet?text=Cookie%20Policy&url=https%3A%2F%2Fwww.summititsolutions.com%2Fwp-cron.php%3Fdoing_wp_cron%3D1792527241.6692109107971191406250 "X")[](https://reddit.com/submit?url=https%3A%2F%2Fwww.summititsolutions.com%2Fwp-cron.php%3Fdoing_wp_cron%3D1792527241.6692109107971191406250&title=Cookie%20Policy "Reddit")[](https://www.linkedin.com/sharing/share-offsite/?url=https%3A%2F%2Fwww.summititsolutions.com%2Fwp-cron.php%3Fdoing_wp_cron%3D1792527241.6692109107971191406250 "Linkedin")[](https://www.summititsolutions.com/wp-cron.php?doing_wp_cron=1792527241.6692109107971191406250 "Pinterest")[](https://mastodon.social/share?text=https%3A%2F%2Fwww.summititsolutions.com%2Fwp-cron.php%3Fdoing_wp_cron%3D1792527241.6692109107971191406250&title=Cookie%20Policy "Mastodon")[](https://mix.com/mixit?url=https%3A%2F%2Fwww.summititsolutions.com%2Fwp-cron.php%3Fdoing_wp_cron%3D1792527241.6692109107971191406250 "Mix")[](https://api.whatsapp.com/send?text=Cookie%20Policy%20https%3A%2F%2Fwww.summititsolutions.com%2Fwp-cron.php%3Fdoing_wp_cron%3D1792527241.6692109107971191406250 "Whatsapp")[](https://www.summititsolutions.com/wp-cron.php?doing_wp_cron=1792527241.6692109107971191406250 "More") --- ### [Accessibility Statement](https://www.summititsolutions.com/accessibility-statement/) **Published:** July 1, 2021 **Author:** FSM **Content:** # Accessibility Statement **General** Access to any company’s website can be challenging for persons having certain disabilities. A person’s disability is often unique. What may work well for one person, may cause difficulties for another person. Our company has made efforts to accommodate as many of our customers and potential customers as is reasonable given our size, resources, and knowledge of our customers, and potential customer’s needs. To that end we have engaged the services of professionals to assist and advise us in these matters. More general information about website access and website access statements can be found at www.AccessibilityStatements.com and at [www.Karlinlaw.com/Accessibility-Statements-for-Websites.shtml](https://www.karlinlaw.com/Accessibility-Statements-for-Websites.shtml) **Accessibility on this Website** Our website provides several methods, features, and policies that can help with access to our website and/or to products or services provided or referred to on our website or by our business. There are also various aids available by third parties and which are provided by most browsers. A general discussion of these aids can be found on several websites, including www.AssessibilityStatements.com and at www.Karlinlaw.com. If you are having difficulty with access to our website even after utilizing any access features within this website and/or any third party or browser features, we invite you to contact us for further assistance. Contact information is set forth below. **Some Specific Accessibility Features within this website.** This website contains a third-party plugin, also known as a Widget, called UserWay Website Accessibility (“UserWay”), which is powered by this third party’s dedicated accessibility server. Use of this Widget can improve website access for some users, particularly related to certain type of disabilities. UserWay has stated that its application makes efforts to follow to some degree the Web Content Accessibility Guidelines (WCAG 2.1). On our website, the UserWay widget is located in the BOTTOM-LEFT CORNER of most pages. **Enabling the Accessibility Menu** The accessibility menu can be enabled by clicking the accessibility menu icon that appears after clicking on the Widget described above. After triggering the accessibility menu, please wait a moment for the accessibility menu to load in its entirety. **Disclaimer** We anticipate that from time to time, within our resources, we will be making modifications to parts of our website, and possibly modifications to accessibility of our website. Reasonable efforts toward improving seamless, accessible, and unhindered use of websites by customers and potential customers is generally a worthwhile goal. Moving closer to this goal will often depend on the knowledge the company has regarding any particular difficulties those using the website might encounter, as well as available resources and improvements with technology. Despite the efforts we may have made regarding accessibility, consistent with normal business practices for a company of or size and resources, some content, features, processes, or policies, may be improved, so we welcome your suggestions. **Third Party Applications** Our website may use third-party add-ons or “plug-ins” for certain functions, such as Google Maps, social media feeds, appointment booking, etc. These may not work or may not work the same for every user and/or every type of disability. We do not have control over the structure of these plugins, and are unable to modify them at all or to the extent that would accommodate every user of our website, and are not responsible for those elements which we do not control. **We are Here for You** If you are experiencing difficulties with any content on our website because of a disability, or if you require assistance with any part of our site because of your particular disability, please contact us and let us know. We will be happy to assist. The following telephone number is only for assisting you if you require assistance with any part of our site because of your particular disability or because you are having difficulty in accessing or navigating any part of our website because of your particular disability. This number is not to be used for sales or product information, but is to be used for help using, understanding, and/or navigating our website and information set forth on the website. Other pages and/or links within our website may contain other telephone numbers to assist with sales, service, product information, accounts, or other aspects of our business. However, as noted above, if you have a disability that has caused or may likely cause you difficulty in accessing or navigating any part of our website because of your particular disability, you can call us toll free at: [(330) 785-9467](https://www.google.com/search?q=summit+it+solutions&oq=summit+it+solutions&gs_lcrp=EgZjaHJvbWUqCggAEAAY4wIYgAQyCggAEAAY4wIYgAQyDQgBEC4YrwEYxwEYgAQyDQgCEC4YrwEYxwEYgAQyBwgDEAAYgAQyCAgEEAAYFhgeMgYIBRBFGDwyBggGEEUYPDIGCAcQRRg80gEIOTEzNmowajSoAgCwAgE&sourceid=chrome&ie=UTF-8#) This telephone number for assisting persons with disabilities, including but not limited to blind and visually impaired persons, is available 24 hours / 7 days a week. You can also send an email, explaining in as much detail as possible, what type of difficulty you had, or may have had, or believe others may have. These types of emails should be sent to: web@fsm.agency for forwarding to us. Note: if the email is sent to a third party website or mail server for forwarding to us, the third party website or mail servers does not itself read or respond to these emails, but will only forward such email to us without prior review. In contacting us by telephone or email, your privacy will be strictly protected. This means that you will not be required to provide any personal information, including but not limited to your: Name, address, telephone number, the specific type of disability you may have, information about goods, products, or services you might be interested in, email address (unless you include it in an email you send to us or to our representatives). For Accessibility features of popular browsers and third-party screen readers and other devices to assist with access to websites can be found at www.Karlinlaw.com and in particular [www.Karlinlaw.com/Accessibility-Statements-for-Websites.shtml](https://www.karlinlaw.com/Accessibility-Statements-for-Websites.shtml) Also, for reference, are the following, which this website has not reviewed or tested. By including these references, this website is not rendering an opinion on any statement made by any of these third parties or contained within any part of these links. **Third Party Screen Readers:** JAWS <https://www.freedomscientific.com/products/software/jaws/> A general discussion of Screen Readers by the American Foundation of the Blind <https://www.afb.org/blindness-and-low-vision/using-technology/assistive-technology-products/screen-readers> Copyright (c) by The Karlin Law Firm LLP [](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.summititsolutions.com%2Fwp-cron.php%3Fdoing_wp_cron%3D1792527241.6692109107971191406250 "Facebook")[](https://twitter.com/intent/tweet?text=Accessibility%20Statement&url=https%3A%2F%2Fwww.summititsolutions.com%2Fwp-cron.php%3Fdoing_wp_cron%3D1792527241.6692109107971191406250 "X")[](https://reddit.com/submit?url=https%3A%2F%2Fwww.summititsolutions.com%2Fwp-cron.php%3Fdoing_wp_cron%3D1792527241.6692109107971191406250&title=Accessibility%20Statement "Reddit")[](https://www.linkedin.com/sharing/share-offsite/?url=https%3A%2F%2Fwww.summititsolutions.com%2Fwp-cron.php%3Fdoing_wp_cron%3D1792527241.6692109107971191406250 "Linkedin")[](https://www.summititsolutions.com/wp-cron.php?doing_wp_cron=1792527241.6692109107971191406250 "Pinterest")[](https://mastodon.social/share?text=https%3A%2F%2Fwww.summititsolutions.com%2Fwp-cron.php%3Fdoing_wp_cron%3D1792527241.6692109107971191406250&title=Accessibility%20Statement "Mastodon")[](https://mix.com/mixit?url=https%3A%2F%2Fwww.summititsolutions.com%2Fwp-cron.php%3Fdoing_wp_cron%3D1792527241.6692109107971191406250 "Mix")[](https://api.whatsapp.com/send?text=Accessibility%20Statement%20https%3A%2F%2Fwww.summititsolutions.com%2Fwp-cron.php%3Fdoing_wp_cron%3D1792527241.6692109107971191406250 "Whatsapp")[](https://www.summititsolutions.com/wp-cron.php?doing_wp_cron=1792527241.6692109107971191406250 "More") --- ### [Privacy Policy](https://www.summititsolutions.com/privacy-policy/) **Published:** July 1, 2021 **Author:** FSM **Content:** # LEGAL & PRIVACY **Introduction** Summit IT takes your right to privacy seriously, and wants you to feel comfortable using this web site. This privacy policy deals with personally-identifiable information (referred to as “data” below) that may be collected by this site. This policy does not apply to other entities that are not owned or controlled by Summit IT, nor does it apply to persons that are not employees or agents of Summit IT, or that are not under Summit IT‘s control. Please take time to read this site’s Terms of use. **1. Collection of data** Registration to receive e-mail announcements require only a valid e-mail address. You are not required to provide any other information if you do not want to. Please be aware that the e-mail address you provide and any other information you enter may render you personally identifiable, and may possibly be displayed on this web site intentionally (depending on choices you make during the registration process, or depending on the way in which the site is configured) or unintentionally (subsequent to a successful act of intrusion by a third party). As on many web sites, Summit IT may also automatically receive general information that is contained in server log files, such as your IP address, and cookie information. **2. Use of data** Data may be used to customize and improve your user experience on this site. Efforts will be made to prevent your data being made available to third parties unless (i) provided for otherwise in this Privacy Policy; (ii) your consent is obtained, such as when you choose to opt-in or opt-out for the sharing of data; (iii) a service provided on our site requires interaction with a third party, or is provided by a third party, such as an application service provider; (iv) pursuant to legal action or law enforcement; (v) it is found that your use of this site violates the site editor’s policy, terms of service, or other usage guidelines, or if it is deemed reasonably necessary by the site editor to protect the site editor’s legal rights and/or property; or (vi) this site is purchased by a third party, in which case that third party will be able to use the data in the same manner as set forth in this policy. In the event you choose to use links displayed on this web site to visit other web sites, you are advised to read the privacy policies published on those sites. **3. Cookies** Like many web sites, this web site sets and uses cookies to enhance your user experience — to remember your personal settings, for instance. Advertisements may display on this web site and, if so, may set and access cookies on your computer; such cookies are subject to the privacy policy of the parties providing the advertisement. However, the parties providing the advertising do not have access to this site’s cookies. These parties usually use non-personally-identifiable or anonymous codes to obtain information about your visits to this site. **4. Minors** The site editor might not allow persons who are aged thirteen or younger to become members of this site. For more information, please contact the site administrator. **5. Changes to this privacy policy** Changes may be made to this policy from time to time. You will be notified of substantial changes to this policy either by through the posting of a prominent announcement on the site, and/or by a mail message sent to the e-mail address you have provided, which is stored within your user settings. **6. NO GUARANTEES** While this privacy policy states standards for maintenance of data, and while efforts will be made to meet the said standards, the site editor is not in a position to guarantee compliance with these standards. There may be factors beyond the site editor’s control that may result in disclosure of data. Consequently, the site editor offers no warranties or representations as regards maintenance or non-disclosure of data. **7. Contact information** If you have any questions about this policy or about this web site, please feel free to contact us at web@fsm.agency. 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As a trusted IT service provider for small and mid-sized businesses, we provide reliable technology, cybersecurity, and consulting tailored to your needs. ## **Supporting Local Businesses Across Northeast Ohio** We serve clients nationwide with software development services and custom proprietary solutions, but partnering with businesses within a 60-mile radius of Akron for IT services allows for valuable in-person meetings and stronger collaboration. ## **Ashland County** ### Serving Ashland, Loudonville, Perrysville & Beyond Supporting businesses across Ashland, Loudonville, Perrysville, Savannah, Bailey Lakes, and throughout Ashland County with responsive, reliable IT support. ### Industries Served Supporting manufacturing, agriculture, higher education, and other local businesses that drive Ashland County’s economy. ### Services Provided Providing managed IT services in Ashland County, including cybersecurity support for Ashland, IT consulting in Loudonville, and dependable business IT support near Ashland County. ## **Ashtabula County** ### Serving Ashtabula, Geneva, Conneaut & Beyond Local IT support for businesses near Ashtabula, Geneva, Conneaut, Jefferson, Andover, and across Ashtabula County. ### Industries Served Supporting manufacturing, healthcare, education, and other local industries that drive Ashtabula County’s economy. ### Services Provided Providing managed IT services in Ashtabula County, along with cybersecurity support for Ashtabula, IT consulting in Geneva, and reliable business IT support near Ashtabula County to improve efficiency, security, and performance. ## **Carroll County** ### Serving Carrollton, Malvern, Minerva & Beyond Supporting businesses across Carrollton, Malvern, Minerva, Dellroy, Leesville, and throughout Carroll County with responsive, reliable IT support. ### Industries Served Supporting manufacturing, agriculture, healthcare, and other local businesses that keep Carroll County moving. ### Services Provided Providing managed IT services in Carroll County, including cybersecurity support for Carrollton, IT consulting in Malvern, and dependable business IT support near Carroll County. ## **Columbiana County** ### Serving Salem, East Liverpool, Columbiana & Beyond Working with businesses across Salem, East Liverpool, Columbiana, Lisbon, Leetonia, and throughout Columbiana County to strengthen their IT environments. ### Industries Served Supporting manufacturing, agriculture, retail, and healthcare businesses across the county. ### Services Provided Providing managed IT services in Columbiana County, including cybersecurity support for Salem, IT consulting in East Liverpool, and dependable business IT support near Columbiana County. ## **Cuyahoga County** ### Serving Cleveland, Lakewood, Parma & Beyond Providing reliable IT support for businesses throughout Cleveland, Lakewood, Parma, Euclid, Strongsville, Westlake, and across Cuyahoga County. ### Industries Served Supporting healthcare, finance, and professional services within one of Northeast Ohio’s most active business hubs. ### Services Provided Providing managed IT services in Cuyahoga County, including cybersecurity support for Cleveland, IT consulting in Lakewood, and dependable business IT support near Cuyahoga County. ## **Delaware County** ### Serving Delaware, Powell, Sunbury & Beyond Providing consistent IT support for businesses in Delaware, Powell, Sunbury, Westerville, and across Delaware County. ### Industries Served Supporting finance, technology, professional services, and healthcare within one of the state’s most rapidly growing business landscapes. ### Services Provided Providing managed IT services in Delaware County, including cybersecurity support for Delaware, IT consulting in Powell, and dependable business IT support near Delaware County. ## **Erie County** ### Serving Sandusky, Huron, Milan & Beyond Helping businesses across Sandusky, Huron, Milan, Vermilion, Castalia, and throughout Erie County stay connected, secure, and efficient. ### Industries Served Supporting tourism, hospitality, manufacturing, and local businesses that depend on secure, reliable systems. ### Services Provided Providing managed IT services in Erie County, including cybersecurity support for Sandusky, IT consulting in Huron, and trusted business IT support near Erie County. ## **Franklin County** ### Serving Columbus, Dublin, Grove City & Beyond Helping businesses in Columbus, Dublin, Grove City, Hilliard, Westerville, and across Franklin County operate more securely and efficiently. ### Industries Served Supporting finance, technology, education, healthcare, and professional services across one of Ohio’s most active business hubs. ### Services Provided Providing managed IT services in Franklin County, including cybersecurity support for Columbus, IT consulting in Dublin, and reliable business IT support near Franklin County. ## **Geauga County** ### Serving Chardon, Bainbridge, Middlefield & Beyond Helping businesses across Chardon, Bainbridge, Middlefield, Chesterland, Burton, and greater Geauga County stay connected, secure, and efficient. ### Industries Served Supporting agriculture, hospitality, and local businesses with solutions that improve operations and efficiency. ### Services Provided Providing managed IT services in Geauga County, including cybersecurity support for Chardon, IT consulting in Bainbridge, and trusted business IT support near Geauga County. ## **Holmes County** ### Serving Millersburg, Berlin, Walnut Creek & Beyond Supporting organizations across Millersburg, Berlin, Walnut Creek, Charm, Killbuck, and throughout Holmes County with responsive IT solutions. ### Industries Served Supporting tourism, agriculture, manufacturing, and local retail businesses that keep Holmes County moving. ### Services Provided Providing managed IT services in Holmes County, including cybersecurity support for Millersburg, IT consulting in Berlin, and reliable business IT support near Holmes County. ## **Huron County** ### Serving Norwalk, Willard, Bellevue & Beyond Partnering with businesses across Norwalk, Willard, Bellevue, Monroeville, New London, and throughout Huron County to support their technology needs. ### Industries Served Supporting manufacturing, agriculture, healthcare, and other key industries across the region. ### Services Provided Providing managed IT services in Huron County, including cybersecurity support for Norwalk, IT consulting in Willard, and reliable business IT support near Huron County. ## **Lake County** ### Serving Mentor, Willoughby, Painesville & Beyond Delivering dependable IT support to businesses in Mentor, Willoughby, Painesville, Eastlake, Wickliffe, Madison, and throughout Lake County. ### Industries Served Supporting tourism, healthcare, and service-based businesses that depend on secure, reliable systems. ### Services Provided Providing managed IT services in Lake County, including cybersecurity support for Mentor, IT consulting in Willoughby, and reliable business IT support near Lake County. ## **Lorain County** ### Serving Lorain, Elyria, Avon & Beyond Providing dependable IT support to businesses in Lorain, Elyria, Avon, Avon Lake, North Ridgeville, and throughout Lorain County. ### Industries Served Supporting manufacturing, healthcare, retail, and professional services focused on efficiency and growth. ### Services Provided Providing managed IT services in Lorain County, including cybersecurity support for Lorain, IT consulting in Elyria, and dependable business IT support near Lorain County. ## **Mahoning County** ### Serving Youngstown, Boardman, Austintown & Beyond Working with businesses across Youngstown, Boardman, Austintown, Canfield, Struthers, Poland, and throughout Mahoning County to strengthen their IT environments. ### Industries Served Supporting manufacturing, healthcare, finance, and other key industries across the region. ### Services Provided Providing managed IT services in Mahoning County, including cybersecurity support for Youngstown, IT consulting in Boardman, and dependable business IT support near Mahoning County. ## **Medina County** ### Serving Medina, Wadsworth, Brunswick & Beyond Supporting organizations across Medina, Wadsworth, Brunswick, Lodi, Seville, Spencer, and throughout Medina County with responsive IT solutions. ### Industries Served Supporting agriculture, manufacturing, healthcare, and a wide range of growing local businesses. ### Services Provided Providing managed IT services in Medina County, including cybersecurity support for Medina, IT consulting in Wadsworth, and reliable business IT support near Medina County. ## **Morrow County** ### Serving Mount Gilead, Cardington, Marengo & Beyond Supporting businesses across Mount Gilead, Cardington, Marengo, Edison, Sparta, and throughout Morrow County with local, responsive IT expertise. ### Industries Served Supporting agriculture, manufacturing, and local services focused on operational performance. ### Services Provided Providing managed IT services in Morrow County, including cybersecurity support for Mount Gilead, IT consulting in Cardington, and dependable business IT support near Morrow County. ## **Portage County** ### Serving Kent, Ravenna, Streetsboro & Beyond Providing consistent IT support for businesses in Kent, Ravenna, Streetsboro, Aurora, Tallmadge, Mogadore, and across Portage County. ### Industries Served Supporting education, manufacturing, and local businesses focused on efficiency and growth. ### Services Provided Providing managed IT services in Portage County, including cybersecurity support for Kent, IT consulting in Ravenna, and dependable business IT support near Portage County. ## **Richland County** ### Serving Mansfield, Ontario & Beyond Partnering with businesses across Mansfield, Ontario, Shelby, Lexington, Bellville, and throughout Richland County to support their technology needs. ### Industries Served Supporting healthcare, manufacturing, finance, and other industries with evolving technology needs. ### Services Provided Providing managed IT services in Richland County, including cybersecurity support for Mansfield, IT consulting in Ontario, and reliable business IT support near Richland County. ## **Stark County** ### Serving Canton, Massillon, North Canton & Beyond Helping businesses in Canton, Massillon, North Canton, Alliance, Louisville, Jackson Township, and across Stark County operate more securely and efficiently. ### Industries Served Supporting healthcare, retail, manufacturing, and service-based businesses across the county. ### Services Provided Providing managed IT services in Stark County, including cybersecurity support for Canton, IT consulting in Massillon, and dependable business IT support near Stark County. ## **Summit County** ### Serving Akron, Cuyahoga Falls, Stow & Beyond Supporting businesses across Akron, Cuyahoga Falls, Stow, Hudson, Green, Tallmadge, and throughout Summit County with local, responsive IT expertise. ### Industries Served Supporting healthcare, manufacturing, finance, and professional services at the heart of Northeast Ohio. ### Services Provided Providing managed IT services in Summit County, including cybersecurity support for Akron, IT consulting in Cuyahoga Falls, and reliable business IT support near Summit County. ## **Trumbull County** ### Serving Warren, Niles, Hubbard & Beyond Delivering trusted IT support to businesses across Warren, Niles, Hubbard, Girard, Cortland, Newton Falls, and throughout Trumbull County. ### Industries Served Supporting manufacturing, healthcare, and local businesses focused on operational performance. ### Services Provided Providing managed IT services in Trumbull County, including cybersecurity support for Warren, IT consulting in Niles, and dependable business IT support near Trumbull County. ## **Tuscarawas County** ### Serving New Philadelphia, Dover & Beyond Supporting businesses across New Philadelphia, Dover, Uhrichsville, Dennison, Sugarcreek, Strasburg, and throughout Tuscarawas County with reliable IT solutions. ### Industries Served Supporting education, manufacturing, and regional businesses focused on growth and innovation. ### Services Provided Providing managed IT services in Tuscarawas County, including cybersecurity support for New Philadelphia, IT consulting in Dover, and reliable business IT support near Tuscarawas County. ## **Wayne County** ### Serving Wooster, Orrville, Rittman & Beyond Helping businesses across Wooster, Orrville, Rittman, Dalton, Doylestown, and throughout Wayne County stay secure, connected, and efficient. ### Industries Served Supporting manufacturing, agriculture, healthcare, education, and a wide range of growing businesses across Wayne County. ## Services Provided Providing managed IT services in Wayne County, including cybersecurity support for Wooster, IT consulting in Orrville, and reliable business IT support near Wayne County. ## Get IT Support Near You Looking for dependable managed IT services in Northeast Ohio? Summit IT Solutions delivers local IT support, cybersecurity, and consulting to help your business stay secure and productive. 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Business Continuity Plans The best defense is often a strong offense. Summit IT develops proactive Business Continuity Plans that help your team prepare for the worst case scenario: unplanned downtime. To make sure your business can maintain operations as seamlessly as possible through unexpected events, our experts go beyond typical IT management with data backup services that: Identify and analyze all **potential threats and vulnerabilities** in your systems and processes Build specific, detailed, and effective **plans for recognizing and responding** to each type of threat Outline the **expectations for all your team members** in a crisis, including fallback communication methods and other resources Managed Backup Services Your data is only as safe as your last system backup. Keep your team focused on core responsibilities with Summit IT’s Managed Backup Services storing your data securely offsite. No matter what physical or virtual event occurs, you’ll enjoy: **Lower costs** than onsite data storage **Scalable solutions** that grow with your business **Multilayer security** for sensitive data **Proactive monitoring** that catches threats quickly **24/7/365 data recovery** and restoration **Seamless business resumption** after an event **Freedom** from internal backup hassles **Peace of mind** about your data’s security and your company’s resilience ## Common Data Risks We Protect Against Data loss can lead to downtime, lost productivity, and costly recovery efforts. Summit IT keeps small businesses in Northeast Ohio running when the unexpected happens. | Common Problem | Business Impact | How Summit IT Helps | |---|---|---| | Ransomware attacks | Locked files and business disruption | Secure backups allow fast recovery without losing money. | | Hardware failure | Lost data and unexpected downtime | Automated backups ensure critical data can be restored quickly. | | Accidental deletion | Missing files, delayed projects, and lost work | Recover deleted files and previous versions with ease. | | Cloud sync corruption | Overwritten or corrupted files across devices | Restore clean file versions from protected backups. | | Natural disasters or outages | Inaccessible systems and interrupted operations | Off-site backups keep data protected and recoverable. | Disaster Recovery Strategies We can’t stop unexpected events from happening – but we can help your business get back up and running as quickly as possible afterward. Whether it’s a physical disaster – like floods, fires, hurricanes, and chemical leaks – or a virtual attack from malware, we’ll make sure there’s a Disaster Recovery Plan in place that: 1. Establishes your Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO) 2. Creates a detailed inventory of critical, important, and nonessential assets for data recovery 3. Specifies roles and responsibilities for all team members during a disaster 4. Is clearly defined and seamlessly deployable for data recovery Reach New Heights with Summit IT Contact us today and get back to focusing on growing your Northeast Ohio business instead of worrying about your information technology. 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Our experts examine your entire system to identify server, endpoint, and network weak points, then give you a detailed report that includes our strategies for reducing or eliminating areas of concern. From OS patches to password policies to dark web monitoring, Summit IT Solutions has you covered. Firewalls Just as a fence and locked doors keep would-be thieves out of your house, firewalls deter hackers and malicious software from infiltrating your network. The experts at Summit IT Solutions can help you decide whether a packet filtering, stateful inspection or proxy firewall is best for your company. Security Operations Center (SOC) Make Summit IT Solutions your first line of defense online. We’ll dedicate 24/7 monitoring to your entire infrastructure with real-time threat detection and lightning-fast responses. As your SOC, we’ll deliver unified and coordinated security that’s efficient and cost-effective. Elevate customer confidence and make industry privacy compliance a breeze with Summit’s SOC power. Antivirus Packages Don’t rely on one-size-fits-all “free” antivirus software or waste money on packages that include elements you don’t need or won’t use – or worse, install multiple third-party antivirus programs that end up crashing your system. Let Summit IT Solutions develop a targeted antivirus strategy that suits your company’s size and system needs. EDR / MDR / XDR Options Staying ahead of cyber threats is tough. Summit IT offers detection and response solutions that go beyond antivirus software to detect zero-day threats – those that have not been identified yet. From Endpoint Detection and Response (EDR) – an integrated endpoint security solution combining real-time continuous monitoring and collection of endpoint data with rules-based automated response and analysis capabilities – to managed detection services (MDR) and extended platforms (XDR) that consolidate threat detection across your entire company’s infrastructure, real-time monitoring and automated responses provide serious peace of mind. Security Information and Event Management (SIEM) What if there was one comprehensive tool that kept watch over all your systems and data, sniffing out vulnerabilities and addressing threats before they could disrupt your business? That’s what SIEM does. By collecting, correlating and analyzing in real time massive amounts of info from a wide range of sources across your organization, SIEM delivers a host of benefits, including: - Real-time threat detection - AI-driven speed and accuracy - Improved organizational efficiency - Detection of both advanced and unknown threats - Meaningful post-incident forensics - Streamlined auditing and compliance reporting - Remote workforce transparency Password Protection Is your team mired in passwords that are out of date, easily guessed or tracked on sticky notes all over the office? The Summit IT experts can make everyone’s life a little easier with password management solutions that store all usernames and passwords in a secure digital vault. Plus we’ll help your team understand what makes some passwords riskier, and we’ll monitor the dark web for alerts on items from your vault. We can also create Multi-Factor Authentication systems that help keep your data even safer. Multi-factor Authentication (MFA) Multi-factor authentication (MFA) is a security system that requires more than one method of authentication from independent categories of credentials to verify the user’s identity for a login or other transaction. These categories can include something the user knows (like a password), something the user has (like a security token), or something the user is (like a fingerprint). MFA adds an extra layer of security to help ensure that unauthorized users are not able to access sensitive information or perform malicious activities. Implementing MFA is important because it significantly reduces the risk of unauthorized access, data breaches, and identity theft by making it much harder for attackers to compromise user accounts. This is especially crucial in today’s digital landscape where cyber threats are prevalent and constantly evolving. ## Frequently Asked Questions Here are answers to some of the most common questions we receive about this service. ### Is this another question? Yes! And here is your answer. ### What is your question? This is an answer. It can be as short or as long as you would like. We can talk about our services or other things as well. Reach New Heights with Summit IT Contact us today and get back to focusing on growing your Northeast Ohio business instead of worrying about your information technology. 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Our experts handle planning, licensing, deployment, and configuration of Copilot AI, Teams, SharePoint, OneDrive, and more. At the same time, we protect your systems from downtime, ensuring a seamless transition. With advanced security, compliance precautions, and ongoing managed services, we help you keep your business running smoothly. Training and adoption support empower your team to use [Microsoft 365](https://www.microsoft.com/en-us/microsoft-365) efficiently so every workflow contributes to increased output. If you’re asking, “Is Microsoft 365 worth it?” – know that our approach ensures your investment delivers clear returns, from cost optimization to improved collaboration and secure cloud performance. Microsoft 365 Migration You bought the subscription. Now what? Let the experts at Summit IT help with your Office 365 data migration so you can get peak value from your Microsoft package. We’re ready to facilitate the migration of your data from a physical server or private intranet to secure cloud-based solutions like OneDrive – where each user in your organization gets one terabyte of storage space. We can also level up your team’s collaboration and workflows by maximizing your use of the full Microsoft suite, including: Copilot AI assistance across Microsoft apps to boost productivity Teams Seamless sharing to support remote and hybrid work Teams Seamless sharing to support remote and hybrid work Word Professional documents you can access anywhere Excel Premium spreadsheets for insightful data organization Access Databases and automated processes tailored to your needs Microsoft 365 Implementation: Create Efficiencies and Maximize ROI A clear Microsoft 365 implementation plan should be about more than email and file storage. With help from the experts at Summit IT, It will also allow you to streamline efficiencies. Thanks to the tools below, you can automate workflows, create custom apps, and quickly turn data into actionable insights. Additionally, you can seamlessly integrate with other critical platforms such as QuickBooks, CRMs, and ERPs. Power Automate Streamlines repetitive tasks and connects your apps and data, freeing your team to focus on higher-value work. Power Apps Builds custom apps that streamline workflows and boost productivity across Microsoft 365 and other platforms. Power BI Turns your data into interactive reports and dashboards, giving teams real-time insights to make faster, smarter decisions. SharePoint Collaboration: Transform Productivity With Summit IT Solutions, your SharePoint becomes a centralized knowledge hub built for collaboration and ease of use. This level of expertise makes information easy to find and workflows effortless. By optimizing SharePoint in your Microsoft 365 implementation plan, we help you work smarter and turn data into actionable insights. Knowledge Hub: The Knowledge Hub centralizes information, eliminates data silos, and keeps SharePoint scalable and searchable, ensuring teams can find what they need and work efficiently. Collaboration Mastery: Collaboration Mastery enables secure file sharing and version control across all Microsoft 365 platforms so your teams can work together efficiently and confidently. User-Centric Designs: User-Centric Designs structure permissions and content intuitively, making SharePoint easy to navigate and ensuring fast employee adoption and sustained usage. The Summit IT Advantage: Certified Expertise and Risk Assessment When business owners and organizations ask, “What is Microsoft 365 and do I need it?” – Summit IT Solutions provides clear answers backed by certified expertise. Our Microsoft 365 implementation prioritizes security, data integrity, and risk‑assessed migrations, ensuring a smooth transition to the cloud. We support your team with ongoing training so you can maximize productivity and get the most value from your Microsoft 365 investment. ## Frequently Asked Questions Here are answers to some of the most common questions we receive about this service. ### What is included in Summit IT Solutions’s Microsoft 365 migration service? At Summit IT Solutions, our Microsoft 365 migration service includes: - Full data transfer from your legacy system to Microsoft 365 - Analysis and optimization of your current data structure - Device setup and management - Employee training and ongoing tech support - Secure, confidential offsite data backups In a nutshell, we fully migrate your data – including all documents and emails – to Microsoft 365, optimizing each application for your company’s needs and training your employees on how to use the software. When the migration process is complete, your data will be completely transferred and backed up – and your employees will have confidence in using the 365 platform to improve their productivity. ### Does Summit IT Solutions provide local Microsoft 365 onboarding and support? Absolutely! As a Microsoft 365 partner serving Summit County and beyond, Summit IT Solutions provides local setup, migration, training, and support both in person and remotely. We offer fast response times, hands-on training, and ongoing expert consulting to ensure that your team members have everything they need to excel at their jobs. Many online IT services can only offer outsourced support that you have to wait for. But at Summit IT Solutions, we understand what Northeast Ohio businesses require and can get you set up quickly and reliably. If you’re in the Greater Akron area, [reach out to schedule a free consultation](https://www.summititsolutions.com/why-summit/free-consultation/) and tell us about your needs! ### Does Summit IT Solutions have Microsoft 365 implementation experts on staff? Yes, [Summit IT Solutions is a certified Microsoft 365 partner](https://marketplace.microsoft.com/en-us/marketplace/partner-dir/27545650-279c-4faa-bbd8-8ff4d6c0385e/overview) that offers a complete range of setup and migration services. Whether you’re coming from another software system or starting from scratch, Summit IT Solutions can quickly get you up and running with the full suite of Microsoft 365 applications, including Teams, Excel, Outlook, Word, Access, OneDrive, Sharepoint, and more. In addition, our team can train your employees as needed, and we can also completely handle security and compliance, including multifactor authentication (MFA) and data backups. Reach New Heights with Summit IT Contact us today and get back to focusing on growing your Northeast Ohio business instead of worrying about your information technology. 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Custom Solutions Frustrated and disappointed by one-size-fits-all prepackaged software? Whether your business focuses on accounting, healthcare, law, manufacturing, retail, insurance, or another field, we can develop custom software solutions that meet your unique needs – without fluff or unnecessary options. [Learn More About Custom Solutions](/software-development/custom-solutions/) Web Applications Need software that your team can access on any device wherever there’s Wi-Fi? - No downloads taking up space on your hard drive - Seamless user experience across multiple platforms - Freedom from update hassles – auto-updates ensure the latest version - Compatibility with low-RAM systems [Learn More About Web Applications](/software-development/web-applications/) Database Development Take control of your data! The experts at Summit IT have a deep understanding of a variety of database tools and systems that can streamline how your data is stored and organized. We’re ready to analyze your business needs and partner with you to design and integrate the best database solution. [Learn More About Database Development](/software-development/database-development/) Desktop Applications Tired of relying on an internet connection to access your data? Let us develop desktop applications tailored to your unique needs that are: - Safer from malware, hackers, and other online threats - Cost-effective for upkeep – no subscriptions or recurring fees - Infinitely customizable - Convenient for offline use [Learn More About Desktop Applications](/software-development/desktop-application/) ## Our Software Development Process - Make A Plan - Build & Refine - Review - Give Feedback - Revise Plan - Deploy ![Software Development Cycle](/wp-content/uploads/2024/05/process-graphic.png) MAKE A PLANThis is where we outline our project requirements and goals. BUILD & REFINEIn this stage, we start developing the project, refining it as we go. DEPLOYOnce the project is ready, we deploy it to the production environment. REVIEWAfter deployment, we review the project to ensure everything is working as expected. GIVE FEEDBACKWe gather feedback from users and stakeholders to make improvements. REVISE PLANBased on the feedback, we revise our plan for further development. 1. MAKE A PLAN Tell us what you want and need your software to do. We listen and make suggestions. Together, we craft a plan for software solutions that fit your business. 2. BUILD & REFINE We build a mockup that outlines the functionality of the software we’re developing, test to see if it meets the needs stated in Step 1, and refine it as necessary. 3. REVIEW You review and test our mockup, noting elements that didn’t arise in our initial discussion. 4. GIVE FEEDBACK Your feedback helps us fine-tune the plan we came up with together. 5. REVISE PLAN We revise and adjust the software design to incorporate your feedback. 6. BUILD & REFINE Once you approve the design, we develop your software. Further testing and adjusting to ensure your new software will meet all your needs. 7. DEPLOY Once you’ve finalized all the options and approved our recommendations and revisions, you’ve got fresh, custom software to help run your business – that you know intimately because you helped build it! Reach New Heights with Summit IT Contact us today and get back to focusing on growing your Northeast Ohio business instead of worrying about your information technology. 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Let’s Talk About IT No pressure – no contracts – just a no-fee, no-risk conversation about how Summit IT can build tailored technology solutions that support your team’s work and take your business to new heights. [info@summititsolutions.com](mailto:) [330-785-9467](tel:330-785-9467;) ## Start Your Free Consultation Δ Email This field is for validation purposes and should be left unchanged. Name(Required) First Last Company Name(Required) Phone Number(Required) Email Address(Required) Service of Interest to You(Required)Application DevelopmentWeb DevelopmentWeb DesignDatabase DevelopmentMicrosoft Office Development & IntegrationIT ServicesOther How Did You Hear About Us?(Required)GoogleYahoo!BingWord of MouthBlogOther What Would You Like to Discuss?(Required) By submitting this form, you agree to receive periodic email updates and news from Summit IT Solutions. You can unsubscribe at any time using the link at the bottom of our emails. 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Summit IT Solutions delivers managed IT services focused on secure, reliable, and scalable technology that **reduces downtime, protects operations, and supports long-term business success**. Since 2000, Summit IT Solutions has partnered with businesses across Northeast Ohio to deliver high-quality, cost-effective results, helping organizations maintain dependable performance, strengthen security, and scale with evolving business needs. Our Mission Our mission is to deliver reliable, secure, and cost-effective IT solutions to our growing client base by: - Responding to clients quickly and with a clear sense of urgency to minimize downtime and maintain business continuity - Providing innovative, reliable, and cost-effective IT solutions that improve system performance and support long-term operational efficiency - Continually expanding our IT expertise to drive innovation, strengthen security, and deliver exceptional results - Building strong, long-term partnerships with clients focused on dependable IT performance and measurable business outcomes Summit IT Solutions strives to be the leading provider of IT solutions in Northeast Ohio, delivering technology services that support secure operations, predictable IT costs, and scalable growth. We build our partnerships through our core values and by pledging to: **Respond to each client promptly to reduce disruptions and efficiently resolve issues** **Provide tailored, innovative IT solutions aligned to each client’s industry, size, and budget to maximize reliability and ROI** **Stay at the forefront of emerging technologies by continually expanding our knowledge **to protect systems, improve performance, and support evolving business needs**​** Our Core Values These five core values guide how Summit IT Solutions delivers consistently high-quality results to our clients. Ethics& Integrity We operate our business legally and ethically, and we follow through on our commitments to **build trust, accountability, and long-term client relationships**. Skill& Knowledge We maintain and expand the technical knowledge and skills needed to **meet evolving client requirements, support modern IT environments, and deliver effective solutions**. QualitySolutions We provide high-value, results-driven IT solutions **that improve reliability, efficiency, and overall IT performance**. Responsiveness& Reliability We respond to client needs with urgency and ownership to **reduce downtime, resolve issues quickly, and maintain dependable IT operations**. Caring EmployeeEnvironment We recognize our employees as our most important assets and invest in their prosperity **to ensure consistent service quality, technical expertise, and long-term client success**. ## Meet the Summit IT Team ### Melissa [![orange envelope icon](/wp-content/uploads/2024/05/envelope.png)](mailto:) ### Michael [![orange envelope icon](/wp-content/uploads/2024/05/envelope.png)](mailto:) ### Kelly [![orange envelope icon](/wp-content/uploads/2024/05/envelope.png)](mailto:) ### Sharon [![orange envelope icon](/wp-content/uploads/2024/05/envelope.png)](mailto:) ### Tracey [![orange envelope icon](/wp-content/uploads/2024/05/envelope.png)](mailto:) ### Cody [![orange envelope icon](/wp-content/uploads/2024/05/envelope.png)](mailto:) ### Henry [![orange envelope icon](/wp-content/uploads/2024/05/envelope.png)](mailto:) ### Jason [![orange envelope icon](/wp-content/uploads/2024/05/envelope.png)](mailto:) ### Emily [![orange envelope icon](/wp-content/uploads/2024/05/envelope.png)](mailto:) ### Eric [![orange envelope icon](/wp-content/uploads/2024/05/envelope.png)](mailto:) ## Join Our Team! Δ Name(Required) First Last Email(Required) Phone(Required) Position of Interest(Required)Make a selectionSystem AdministratorGeneral Application Resume Drop files here or Select files Accepted file types: pdf, Max. file size: 128 MB. Submit Who Is Summit IT? Watch Craig Beltz – Founder, President, and Chief Executive officer of Summit IT – talk about building our company by building relationships with our clients: **“Why should you be forced to conform your business to the confines of a software package? We build solutions around how you operate your business.”** Partners in Performance Summit IT is proud to partner with some of the most respected cutting-edge innovators of the tech industry. These partnerships allow us to stay on top of industry trends by participating in training opportunities that expand and hone our skill sets. See All Our Partners Reach New Heights with Summit IT Contact us today and get back to focusing on growing your Northeast Ohio business instead of worrying about your information technology. 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Summit IT Solutions is authorized to sell, develop, and install Microsoft Products. Microsoft’s mission and values are to help people and businesses throughout the world realize their full potential – As a company, and as individuals, Microsoft values integrity, honesty, openness, personal excellence, constructive self-criticism, continual self-improvement, and mutual respect. Microsoft is committed to our customers and partners and have a passion for technology. We take on big challenges and pride ourselves on seeing them through. We hold ourselves accountable to our customers, shareholders, partners, and employees by honoring our commitments, providing results, and striving for the highest quality. FORTINET **SILVER PARTNER** Summit IT Solutions is a Silver Fortinet Partner. Summit IT Solutions is authorized to sell, develop, and install Fortinet Products. From the start, the Fortinet vision has been to deliver broad, truly integrated, high-performance security across the IT infrastructure. Fortinet provides top-rated network and content security, as well as secure access products that share intelligence and work together to form a cooperative fabric. Fortinet’s unique security fabric combines Security Processors, an intuitive operating system, and applied threat intelligence to give you proven security, exceptional performance, and better visibility and control–while providing easier administration. The flagship enterprise firewall platform, FortiGate, is available in a wide range of sizes and form factors to fit any environment and provides a broad array of next generation security and networking functions. WEBROOT **CHANNEL EDGE MSP** Summit IT Solutions is a Webroot Channel Edge MSP (Managed Service Provider) and is authorized to sell, deploy, and maintain Webroot based solutions. Webroot delivers next-generation endpoint security and threat intelligence services to protect businesses and individuals around the globe. Webroot’s smarter approach harnesses the power of cloud-based collective threat intelligence derived from millions of real-world devices to stop threats in real time and help secure the connected world. LENOVO **AUTHORIZED BUSINESS PARTNER** Summit IT Solutions is a Lenovo Authorized Business Partner. Summit IT Solutions is authorized to sell, deploy, and maintain Lenovo based solutions. “Lenovo creates and builds exceptionally engineered personal technology, but we are much more than a tech company. We are defining a new way of doing things as a next generation global company. That means we are years ahead of the game in terms of understanding what it will take to win 5, 10 years from now.” “Our mission is to become one of the world’s great personal technology companies. We aspire to achieve this objective by leading in three key areas: - Personal Computers: Lead in PCs and be respected for our product innovation and quality. - Convergence: Lead the industry with an ecosystem of devices, services, applications and content for people to seamlessly connect to people and web content. - Culture: Become recognized as one of the best, most trusted and most well-respected companies to work for and do business with.” BARRACUDA **CERTIFIED PLATINUM PARTNER** Summit IT Solutions is a Barracuda Certified Platinum Partner. Summit IT Solutions is authorized to sell, deploy, and maintain Barracuda based solutions. Barracuda Networks Inc. combines premises-based gateways and software, virtual appliances, cloud services, and sophisticated remote support to deliver comprehensive content security, data protection and application delivery solutions. The company’s expansive product portfolio includes offerings for protection against email, Web and IM threats as well as products that improve application delivery and network access, message archiving, backup and data protection. DELL **REGISTERED PARTNER** Summit IT Solutions is a Dell Registered Partner. Summit IT Solutions is authorized to sell, deploy, and maintain Dell based solutions. For more than 26 years, Dell has empowered countries, communities, customers and people everywhere to use technology to realize their dreams. Customers trust Dell to deliver technology solutions that help them do and achieve more, whether they’re at home, work, school or anywhere in their world. Dell’s mission is to be the most successful computer company in the world at delivering the best customer experience in markets we serve. CISCO **REGISTERED PARTNER** Summit IT Solutions is a Cisco Registered Partner. Summit IT Solutions is authorized to sell, deploy, and maintain Cisco based solutions. Cisco – “Changing the Way We Work, Live, Play, and Learn.” Cisco’s mission statement is to: Shape the future of the Internet by creating unprecedented value and opportunity for our customers, employees, investors, and ecosystem partners. ECLINICALWORKS **PREFERRED HARDWARE VENDOR** Summit IT Solutions is an eClinicalWorks Preferred Hardware Vendor. Summit IT Solutions is currently the only eCW Preferred Hardware Vendor in Ohio and is authorized to provide hardware and services related to the deployment and maintenance of eClincialWorks Software. eClinicalWorks is a privately held, leader in ambulatory clinical solutions. Its solutions extend the use of electronic health records beyond practice walls with the latest technologies and create community-wide records. The company has an established customer base of more than 55,000 providers and 250,000 plus medical professionals across all 50 states. “eClinicalWorks is committed to making a change by dedicating our professional careers to improving healthcare by providing technology and services to reduce costs, reduce errors and improve the quality of care.” DATTO **PREFERRED HARDWARE VENDOR** Datto offers Unified Continuity, Networking, and Business Management solutions and has created a one-of-a-kind ecosystem of MSP partners. These partners provide Datto solutions to over one million businesses across the globe. Since its founding in 2007, Datto continues to win awards each year for its rapid growth, product excellence, superior technical support, and for fostering an outstanding workplace. With headquarters in Norwalk, Connecticut, Datto has global offices in the United Kingdom, Netherlands, Denmark, Germany, Canada, Australia, China, and Singapore. 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You’re in the right place! Get answers to some of the questions we hear most frequently, and discover [why Summit IT](https://www.summititsolutions.com/why-summit/) is your go-to resource for experienced solutions to all your tech challenges. ## **Techsploration FAQs** Q: What Is a Firewall? A firewall is **the leading edge of a network security system that monitors and controls incoming and outgoing network traffic based on predefined rules.** Its primary role is to prevent bad actors from infiltrating networks and devices. Summit IT offers expert help setting up firewalls, as well as other [cybersecurity solutions](https://www.summititsolutions.com/it-services/cybersecurity/) to keep your data and team safe. Q: What Is a Network Switch? A network switch – aka **ethernet switch** – **connects devices on a network to each other.** Network devices that can be connected via a network switch include **computers, servers, and printers.** Get help selecting the right [software and hardware](https://www.summititsolutions.com/it-services/hardware-software/) for your business and linking them seamlessly with Summit IT. Q: What Is an Access Point? In the tech world, an **access point, also known as an **AP**, is** a key element of creating a wireless connection for your team. An access point is **a network component that allows Wi-Fi-enabled devices such as computers, tablets, and smartphones to connect to a network without wires** Q: What Is a VPN? VPN stands for **Virtual Private Network**. The term refers to a network architecture that e**xtends a private network to other networks or devices utilizing an encrypted connection, also known as a tunnel.** A VPN ensures that information from one network or device is securely transmitted to another. Summit IT can **simplify this kind of network security implementation** for your business with our [managed IT services](https://www.summititsolutions.com/it-services/managed-it-services/). Q: What Is an EDR Solution and Why Do I Need One? EDR stands for **Electronic Detection and Response.** It’s a proactive, artificial intelligence-driven cyber threat solution that **protects your network BEFORE it’s compromised**. Traditional antivirus solutions that many companies have in place only respond to known cyber threats already in circulation. Threats that have not yet been identified, known as Zero-Day Threats, can evade even the best antivirus software. **EDR solutions harness the power of AI to identify and prevent anomalous behavior that can indicate an unknown cyber threat.** Summit IT can help you protect your network with [cybersecurity solutions](https://www.summititsolutions.com/it-services/cybersecurity/) that include EDR and other cutting-edge technologies. Q: What Is an Antivirus Solution? Antivirus software continuously scans devices looking for known and emerging viruses and malware to block and prevent cybersecurity breaches. **Many prepackaged virus protection software products include components your business doesn’t need or can’t use.** Let the experts at Summit IT help you find the right [antivirus software solutions](https://www.summititsolutions.com/it-services/hardware-software/) from trusted vendors – and take care of all licensing and setup – so your entire team is confident in your network security. Q: What Is Security Awareness Training? Over **94% of all cyber incidents result from individual users clicking on a malicious email message**, also known as a phishing message. **Security Awareness Training teaches your team members to recognize and report suspicious messages** through ongoing simulated phishing attacks and security awareness exercises. Along with Summit IT’s [data backup services](https://www.summititsolutions.com/it-services/data-backup/), it’s a smart way to protect your business and empower your team to stay safe online. Q: What Is Two-Factor Authentication? Often abbreviated as **2FA,** two-factor authentication **employs multiple steps to establish identity beyond the traditional username and password.** Organizations can use 2FA as **robust identity protection** in the form of smartphone applications, security tokens, text messaging, and email verification systems. You can include it as part of the comprehensive [IT services](https://www.summititsolutions.com/it-services/) available from the pros at Summit IT that deliver peace of mind for your day-to-day operations. Reach New Heights with Summit IT Contact us today and get back to focusing on growing your Northeast Ohio business instead of worrying about your information technology. 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By executing a Services Agreement with Summit IT that references this MSA, Client (sometimes referred to as “You” or “Your”) agrees to the terms of this MSA. If You are entering into this Agreement on behalf of a company or other legal entity, You represent that You have the authority to bind such entity and its affiliates to these terms and conditions, in which case the terms “You” or “Your” refer to such entity and its affiliates. If You do not have such authority, or if You do not agree with these terms and conditions, You must not accept this Agreement. Summit IT and Client agree as follows: **1. SCOPE OF SERVICES** Client desires to retain Summit IT to provide services, and Summit IT is willing to perform such services under the terms and conditions set forth in the Agreement. This MSA is accepted in conjunction with one or more Services Agreements together to comprise the Agreement. This MSA remains in effect as long as Client has at least one Services Agreement in effect with Summit IT. **2. EXCLUDED SERVICES** This Agreement only applies to the services as defined in the Services Agreement and does not include additional unstated services that may be requested by Client. Additional services can be provided by Summit IT to Client at a mutually agreed upon rate and will be billed separately. Addition services are not covered by this Agreement unless they are specifically described in an executed Services Agreement. **3. TERM & TERMINATION** If not otherwise specified in the Services Agreement, a Managed Services Agreement automatically renews for a subsequent one (1) year term beginning on the day immediately following the end of the Initial Term, unless either party gives the other (30) days prior written notice of its intent not to renew this Agreement. 1. This Agreement may be terminated by either party upon (30) days written notice if the other party: 2. Fails to fulfill in any material respect its obligations under this Agreement and does not cure such failure within thirty (30) days of receipt of such written notice. 3. Breaches any material term or condition of this Agreement and fails to remedy such breach within (30) days of receipt of such written notice. 4. Terminates or suspends its business operations, unless it is succeeded by a permitted assignee under this Agreement. 5. If either party terminates this Agreement, Summit IT will assist Client in the orderly termination of services. Client agrees to pay Summit IT for services associated with rendering such assistance. The cost to Client for these services will not exceed 15% of the final months’ total monthly investment as defined in the Fee and Payment Schedule in the Services Agreement. Either party may, upon giving thirty (30) days written notice identifying specifically the basis for such notice, terminate this agreement for breach of a material term or condition of this agreement, provided the breaching party has not cured such breach within the thirty (30) day period. In the event of such termination, Client shall pay Summit IT for all services rendered and expenses incurred prior to the date of termination. **4. SERVICE LEVELS** **4.1 SERVICE COVERAGE.** For a Managed Services contract, the following applies: - Remote helpdesk and vendor management of Client’s IT network will be provided to the Client by Summit IT through remote means during its hours of operation which are 8:00 am – 5:00 pm EST Monday through Friday, excluding holidays which are listed on Summit IT’s website www.summititsolutions.com. Network monitoring services will be provided 24x7x365. All services qualifying under these conditions, as well as services that fall outside this scope will fall under the provisions of the Services Agreement. - Summit IT will respond to Client’s service requests under the provisions of the Services Agreement. Service requests must be opened by Client’s designated I.T. contact person(s) via the Client access portal, by sending an email support request to support@summititsolutions.com, or by phone to the help desk. Each service request will be assigned a number for tracking. - Emergency services performed outside of the hours of 8:00 am – 5:00 pm EST Monday through Friday and holidays which are listed on Summit IT’s website www.summititsolutions.com, will be subject to provisions of the Services Agreement. - This Agreement does not include professional services related to network or hardware upgrades. Summit IT will provide Client with a cost estimate for the required hardware and professional services for these projects. These professional services fall outside the scope of a Managed Services Agreement and are considered Project Services work. - Summit IT will provide support for the hardware and systems specified in the Services Agreement, provided that the hardware is covered under a currently active vendor support contract or replaceable parts are readily available, and all software be genuine, currently licensed and vendor supported. Should any hardware or systems fail to meet these provisions, they will be excluded from this Agreement. Should third party vendor support charges be required in order to resolve any issues, these charges will be passed on to Client after first receiving Client’s written authorization to incur them. - Summit IT will provide ongoing monitoring and security services of the critical devices as indicated in the Services Agreement. Summit IT will provide reporting upon request as well as document critical alerts, scans and event resolutions to Client. Should a problem be discovered during monitoring, Summit IT will make every attempt to rectify the condition in a timely manner through remote means. **4.2 SUPPORT REQUESTS & HOURS OF OPERATION.** Support requests will be handled and invoiced as outlined in the applicable Services Agreement. Summit IT’s typical business hours are Monday through Friday 8:00 am to 5:00 pm Eastern Time. Summit IT offices are typically closed for the following holiday schedule, subject to change. New Year’s Day Memorial Day Independence Day Labor Day Thanksgiving Day Day after Thanksgiving Christmas Day If a holiday falls on a weekend, Summit IT may be closed on the Friday before or the Monday after. Exact dates for holiday closures are listed at summititsolutions.com. The Client should confirm Summit IT’s schedule in advance if a service need is anticipated around a holiday. **5. MINIMUM STANDARDS AND COOPERATION REQUIRED FOR SERVICES** In order for Client to qualify for Managed Services from Summit IT, Client’s environment must meet certain minimum standards, including but not limited to operating systems, updates installed, licensed software, and security measures in effect. Summit IT will determine what minimum standards must be met for any given project before services can begin. If Client’s computer systems do not meet the minimum standards required by Summit IT, services cannot be provided. Client will provide in a timely and professional manner, and at no cost to Summit IT, assistance, cooperation, complete and accurate information and data, such equipment as is agreed to be the responsibility of Client, access to applicable computer and telecommunications facilities and related resources (including, without limitation, networks, firewalls, servers, programs, files, documentation and any passwords required for the provision of the Services), a suitable work environment, and such other resources as are reasonably requested by Summit IT to enable it to perform services contracted for. In addition, Client may be required to conduct preliminary diagnostic steps or to provide additional information related to a support request, prior to a technician being dispatched to Client’s facility. Summit IT will not be liable for any deficiency in performing services if such deficiency results from Client’s failure to provide assistance as reasonably required. Assistance includes, but is not limited to, designating a project manager or contact person to interface with Summit IT during the course of the performance of services. **6. PAYMENT TERMS** **6.1 PAYMENTS DUE.** Beginning on the Effective Date of this Agreement, Client will be billed according to the Fee and Payment Schedule in the Services Agreement. Unless stated differently in the Services Agreement, services will be billed monthly with payment due within 15 days. Summit IT may suspend services to Client if payment is not received within 10 days following the due date on the invoice. Summit IT will not have any responsibility or liability for any interruption of business or other claims, damages or costs of any kind in connection with a suspension of services based on Client’s non-payment of fees. Client agrees that any and all services requested by Client that fall outside the terms of this Agreement will be considered project work and will be quoted and billed as separate, individual services. Fees payable under this Agreement do not include the cost of new or replacement hardware, software, cabling or other equipment that may be required to perform services under this Agreement. Client will be quoted a price for new or replacement equipment prior to installation and will approve an estimate and will be billed separately for said equipment. Client agrees to pay for additional expenses such as airfare, hotel, meals, and related travel expenses for any necessary and agreed upon service-related travel. **6.2 DISPUTED AMOUNTS.** Monthly service overage charges and hardware/software costs, if any, will be billed separately. Any amount due to Summit IT under this Agreement is payable in full within 15 days of receipt of an invoice therefore, without withholding, deduction or offset of any amounts for any purpose. For any amount not paid within 30 days of the due date of each invoice, Summit IT reserves the right to charge interest on the past due amount equal to the lesser of 1.5% monthly or the maximum interest charge permissible under applicable law, payable on demand. Any charges not disputed by Client in writing within 15 days of the receipt of an invoice will be deemed approved and accepted by Client. When a monthly bill due to Summit IT contains both a disputed amount and an undisputed amount, the undisputed amount remains due as specified, while the amount in dispute is investigated. **6.3 TAXES.** Client agrees that any Federal, State, or Local Taxes applicable will be added to each invoice for services or materials rendered under this Agreement. Client will pay any such taxes unless a valid exemption certificate is furnished to Summit IT for the state of use. **7. CONFIDENTIALITY** In connection with this Agreement, each party will have access to confidential and privileged information made available by the other. Each party shall protect such confidential and privileged information with at least the same standard of care it uses to protect its own confidential information of like kind, but in no case using less than a reasonable degree of care. Each party and its employees, agents, and representatives shall protect any and all information that is proprietary to the other party and treat it as strictly confidential and privileged. Neither party will at any time or in any manner, either directly or indirectly, use this information for its benefit. Neither party will divulge, disclose, or communicate in any manner any information that is proprietary to the other party to any third party. However, confidential information does not include: 1. Information that at the time of disclosure is, without fault of the recipient, available to the public; 2. Information that the recipient can show was independently in its possession at the time of disclosure; iii. Information received from a third party who had the right to disclose the information without violation of any confidentiality agreement with the other party; or 1. Information required to be disclosed pursuant to court order or by law, provided that the disclosing party is, to the extent possible, provided with advance notice of any such disclosure, and that any disclosure is limited to the minimum amount of information required. Subject to each party’s obligations of confidentiality, Summit IT will be free to use the concepts, techniques and know-how used and developed from any services provided under this Agreement and remains free to perform similar services for other clients using its general knowledge, skills and experience. **8. LIABILITY** Summit IT may exclude and will not be held responsible for failures to provide services if any of the following conditions exist: - There is a defect or malfunction in any hardware or software which adversely affects Summit IT’s ability to perform the services - Problems caused by Client’s resources not covered by the services provided under this agreement - Changes made to Client’s network by Client or other outside party that Client failed to timely communicate to Summit IT - Service failures that result from actions or inactions of Client contrary to Summit IT’s recommendations - Delays or downtime due to any factor outside of Summit IT’s reasonable control - Loss of internet connectivity at Client’s site for any reason All advice or recommendations given by Summit IT will be made in good faith using knowledge and information available. Any action taken based on this advice and or recommendations is the sole responsibility of the Client. All dates or schedules which are specified for delivery of services covered by this Agreement are stated only approximately and are estimates. Summit IT will not incur any liability because of delays in meeting such dates or schedules. In no event will either party be held liable to the other party for any incidental, consequential, special, indirect or punitive damages, including but not limited to damages for lost profits, loss of goodwill, lost productivity, loss of data, interruption of business, or loss of programs or information, that result from any breach or claim of any kind, regardless of whether in contract, tort or otherwise, and regardless of whether the damages were foreseeable or unforeseeable. Summit IT’s maximum liability relating to services rendered to Client (regardless of form of action, whether in contract, negligence or otherwise) will be limited to the charges paid to Summit IT for the portion of its services or work products giving rise to liability. **9. INDEMNITY** Summit IT shall indemnify Client against any damage or expense relating to bodily injury or death of any person or damage to real and/or tangible personal property incurred while performing its services and to the extent caused by the negligence or omissions of its personnel or agents in performing the services under this Agreement. Client shall indemnify and hold Summit IT harmless against and from any and all causes of action, damages and other liabilities and expenses of any kind whatsoever (including reasonable attorney’s fees) that might be incurred by Summit IT in connection with a claim by a third party related to any of the following: 1. Client’s use of any Summit IT services in violation of any civil or criminal law, or without proper licensing; 2. Client’s transmission to Summit IT, or use of Summit IT’s services to process, data that is subject to regulation under any state, federal, or foreign privacy law or regulation, without first obtaining Summit IT’s written agreement to the transmission or processing of such data; or iii. Client’s use of Summit IT services for any high-risk use, where a failure of Summit IT service could lead to death or serious bodily injury, or to significant property or environmental damage. Summit IT shall make reasonable efforts to protect Client’s network from malicious attacks by computer viruses, computer worms and/or computer hackers (collectively known as “malicious activities”). However, Client understands that no security system can guaranty complete protection against malicious activities as such attacks often involve the intentional action by third parties to invade and injure computer systems. Therefore, Client agrees to hold Summit IT harmless from any loss, injury, or damage to Client or any hardware, software, and/or computer data of Client caused by such malicious activities. **SERVICE LEVEL REMEDIES** Except as otherwise agreed in writing, if a Services Agreement contains an agreement concerning service levels and a required service level is not met, then, as the Client’s sole and exclusive remedy, and Summit IT’s sole and exclusive liability, for the failure to meet the required service level, Summit IT shall provide the Client with a partial credit against the monthly fees payable for the services in question, calculated in the manner specified in the Service Attachment. When the Client wishes to claim that such a service level has not been met, written notice must be given to Summit IT specifically detailing the service level failure. The maximum total amount of such service level credits that may be earned for events occurring during a single calendar month will not exceed one hundred (100%) percent of the monthly fees for the affected services. Any excess service level credits are forfeited and will not be carried over to future months. Service Levels and Service Level Credits apply only to Client and not to any customers of Client or to any other party. Client is not entitled to any Service Level Credit if (a) Client is not current on all invoices for Summit IT services, (b) Client is otherwise in breach of the Agreement, (c) Client has failed to provide Summit IT with appropriate access or otherwise interfered with Summit IT’s ability to provide the services, or (d) a failure to meet service levels is attributable to one of the following: i. Maintenance. i. Summit IT scheduled maintenance. Repairs, upgrades or modifications to Summit IT’s systems or infrastructure that are scheduled in advance. ii. Client Maintenance. Repairs, upgrades, scheduled or Client-requested service interruptions or modifications to the services provided to Client, that are scheduled in advance or in connection with a previously agreed-upon routine or schedule. ii. Extraordinary Events. Service interruptions resulting from denial of service attacks, virus attacks, hacking attempts or any other similar attacks. iii. False Failures. Erroneously reported failures, failures reported as the result of an error in a Summit IT measurement system, or failures resulting from testing of the services to simulate a failure. iv. Client-Provided Equipment. Matters caused by or related to the failure, malfunction or configuration changes in hardware or other equipment provided by the Client. v. Non-Standard Configuration. Matters caused by a Client-requested non-standard or unsupported configuration. vi. External Network Conditions. Matters caused by general internet or network conditions outside the reasonable control of Summit IT, including but not limited to DNS issues. vii. Non-Impacting Failure. Nominal failures that do not actually affect Client’s use of the services (e.g. a failure during hours when Client’s business is closed or that affects a non-production computer system). viii. Unexpected Usage. Matters caused by usage patterns or traffic that exceeds the normal usage. ix. Client Acts. Matters caused by Client acts (or the acts of others engaged or authorized by Client), including without limitation, any negligence or willful misconduct. **11. PROVIDERS** Summit IT may, at any time and without notice, partner with one or more providers to fulfill its obligations under this Agreement. **12. THIRD PARTY PRODUCTS** Summit IT warrants that its services will be performed in a professional manner in accordance with applicable professional standards. Summit IT does not warrant, nor will it be responsible for, the performance of any third-party products. Client’s sole and exclusive rights and remedies with respect to any third-party product, including rights and remedies in the event a third-party product gives rise to an infringement claim, will be against the third-party vendor and not against Summit IT. Summit IT agrees to assign to Client any assignable warranties it may receive from any such third-party vendor(s). **13. SOFTWARE** Summit IT may install third-party software purchased by Client and will contact the software manufacturer if necessary, in an effort to resolve “bugs” or compatibility issues in the software. However, Summit IT disclaims all liability for the failure of any third-party software to work properly, or for its intended purpose on Client’s network, or any individual computer of the Client. **14. MARKETING** Unless agreed to otherwise in writing by the parties, Client hereby grants Summit IT the right to reference Client’s name, industry, logo, and URLs in its marketing literature, website, and/or correspondence to potential new customers, so as to identify Client as a customer of Summit IT for marketing purposes. **15. EXCLUDED COSTS** Client understands and agrees that the following third-party costs are not covered by the fees set forth in this Agreement and will be charged by Summit IT to Client: - Parts, hardware and software. - Software licenses, subscription or upgrade fees. - Manufacturer or vendor support fees, whether by annual contract or per incident. - Consumable materials, such as printer cartridges and removable storage tapes/disks. - Emergency Non-Business Hour Technical Support. - The cost to upgrade Client’s environment to minimum standards required for this Agreement. - The costs of service and repairs made necessary by the alteration or modification of equipment other than that authorized by Summit IT, including alterations, software installations or modifications of equipment made by Client’s employees or anyone other than Summit IT. - Maintenance of application software packages, whether acquired from Summit IT or any other source unless otherwise specified in the Services Agreement. - Programming (modification of software code) and program (software) maintenance unless otherwise specified in the Services Agreement. - Training Services of any kind. - Professional services related to network upgrades or other project related work. - Professional services of any kind for Client’s employees’ personal computers or networks. New hardware may be required for replacement and expansion. Summit IT will advise client on hardware recommendations and will provide client with written cost estimates for Client’s approval. Upon Client’s written approval, Summit IT will source hardware for Client and configure and install this hardware. All hardware purchased by Client from Summit IT will carry its manufacturer’s warranty. Summit IT does not warrant this hardware. Summit IT Solutions does not offer repair services for any devices that are or are not included in the Services Agreement. Replacement of components as part of a manufacturer warranty service and repair may be completed by Summit IT Solutions but is not part of this Services Agreement. Service calls and onsite service calls related to manufacturer warranty service and repair are subject to additional service charges per the rate noted in this agreement. Printer support is limited to the installation of printer drivers on managed PCs and Servers and basic troubleshooting of network related printing issues. Summit IT Solutions does not provide toner, paper or other consumables as part of this Agreement. **16. INCREASES IN THE PRICES OF THIRD-PARTY PRODUCTS AND SERVICES** Summit IT has the right to pass through to the Client any increases in the prices of third-party products and services. Summit IT will make efforts to provide at least thirty (30) days’ notice with respect to any such price increases that will take effect (or the maximum amount of notice reasonably possible in light of the timing of the notice from the third-party vendor or service provider). If the Client is unwilling to accept such price increases, then the Client has the right to terminate any affected Service Agreements as of the end of the prior monthly billing cycle. **17. PROJECT WORK** Project Work is defined as any work performed that improves or upgrades the Client’s IT network beyond the standard services listed in the Services Agreement. A project is a collaborative effort between Summit IT and the Client that will likely involve research and or design and is carefully planned to achieve a particular result. Work performed to configure and install network equipment and solutions, such as, but not limited to: Servers, Firewalls, Access Points, Backup Solutions, and other miscellaneous Client requests, is considered Project Work. Summit IT will provide the Client with an estimate for the hardware/software and labor costs related to Project Work, and this work will fall outside the scope of this Agreement. The preceding is Summit IT’s only warranty concerning the services and any work product and is made expressly in lieu of all other warranties and representations, expressed or implied, including any implied warranties of fitness for a particular purpose, merchantability or otherwise. **18. FORCE MAJEURE** Neither party will be held liable for any delay or failure in performance of all or a portion of the services of any part of this Agreement from any cause beyond its reasonable control and without its fault or negligence, including, but not limited to, acts of God, acts of civil or military authority, government regulations, embargoes, epidemics, war, terrorist acts, riots, insurrections, fires, explosions, earthquakes, nuclear accidents, floods, power blackouts affecting facilities other than facilities of a kind commonly protected by redundant power systems, unless such redundant power systems are also affected by any Force Majeure condition, unusually severe weather conditions, inability to secure products or services of other persons or transportation facilities, or acts or omissions of transportation common carriers. **19. PERIOD FOR BRINGING CLAIM** No action or other proceeding based on a breach of warranty or other claim concerning a defect in the Services may be commenced by Client more than one (1) year after the date of the breach or event giving rise to the claim. Failure to make such a claim within such one (1) year period will forever bar the claim. **20. NON-COMPETE** Summit IT reserves the right to determine the personnel to perform the services related to this Agreement. For the duration of this Agreement and for a period of one year after the termination of this Agreement, Client and Client’s affiliates agree not to employ, solicit the employment of, or accept services from any current or former employee of Summit IT. Upon proof of a violation of this section, Client agrees to pay Summit IT an amount equal to 150% of the annual compensation for the employee for a one-year period immediately preceding the hiring or solicitation of any such Summit IT personnel. Such amount is not intended as a penalty but as a reasonable estimate of damages based upon the projected costs Summit IT would incur to identify, recruit, hire and train a suitable replacement for the affected employee. **21. GOVERNING LAW AND DISPUTE RESOLUTION** This Agreement will be governed by and construed in accordance with the laws of the State of Ohio. Each party shall attempt to settle amicably any disputes related to this Agreement by means of mediation in accordance with the Commercial Mediation Procedures of the American Arbitration Association. Mediation proceedings will take place in Summit County, Ohio, unless both parties agree to a different venue. The costs of such proceedings will be shared equally by the parties. No action or proceeding concerning a dispute will be commenced prior to the expiration of sixty (60) days following the date of the first mediation session. Failing amicable settlement regarding any such dispute, including without limitation claims related to the existence, validity, interpretation, performance, termination or breach of this Agreement, Client agrees to submit to the jurisdiction of the state and federal courts of Summit County, Ohio, for the purposes of resolving any dispute or claim arising in connection with this transaction. **22. THIRD-PARTY BENEFICIARIES & ASSIGNMENT** This Agreement is for the sole benefit of the parties and their respective successors and permitted assigns, and nothing herein is to be construed to give any person or entity, other than the parties and their respective successors and permitted assigns, any legal or equitable rights hereunder. Neither party may assign this Agreement, in whole or in part, or any of its rights or obligations, without the prior written consent of the other party, and any purported assignment made without such consent will be void and of no effect. Consent shall not be unreasonably withheld by either party. **23. NON-WAIVER** No delay or failure by either party to exercise any right under this Agreement, will constitute a waiver of that or any other right. The failure of either party to insist on the strict performance of any of the terms and conditions of this Agreement will not be construed as a waiver of said terms and conditions in that instance or in future instances. **24. SEVERABILITY** If any of the provisions set forth in the Agreement are found to be void or unenforceable under applicable law, then the provision in question will, if possible, be deemed to be modified to the minimum extent necessary to make it compliant, or, if such a modification is not possible, then the provision in question will be stricken without prejudice to any other provisions, all of which will remain in full force and effect. **25. COMPLETE AGREEMENT** This Agreement, comprised of this Master Services Agreement and a signed Services Agreement, sets forth the complete Agreement between parties and supersedes all previous discussions and communications relating to the subject matter of this arrangement. No change, modification, waiver of any term of this Agreement will be valid unless it is in writing and signed by both parties. Each party, along with its respective legal counsel, has had the opportunity to review this Agreement, and accordingly, in the event of any ambiguity, such ambiguity will not be construed in favor of, or against, either party. There are no understandings between the parties hereto as to the subject matter of this Agreement other than as set forth herein. All previous communications between the parties concerning the subject matter of this Agreement, whether verbal or written, including, but not limited to Client’s order, are hereby abrogated and withdrawn, and this Agreement constitutes the whole of the Agreement between the parties. If a conflict exists between the terms of the Services Agreement and this MSA, the terms of the Services Agreement will govern. Take Control of Your Workflow With Summit’s Desktop Solutions Ready to see how tailored desktop apps can help your team soar? Reach out to our exports today and scale new heights tomorrow! 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Benefits of Desktop Apps Over Web Apps No internet? No problem! Applications we develop for your desktop operate seamlessly without a continuous internet connection. That means your team can engage with the app when they’re offline, providing **workflow flexibility** regardless of spotty or unreliable connectivity. Other benefits of desktop apps include: Excellent Performance From word processing to video editing to engineering design, your team gets an enriched user experience from desktop apps that leverage the full potential of your local hardware for faster response times. Integrated Optimization Desktop apps are optimized for specific operating systems – like Windows, Mac, or Linux – so you’ll enjoy seamless integration with all embedded functionality. Controlled Environment Because desktop apps are not dependent on the internet to function, they are less susceptible to penetration from malicious software. This security puts you in control of when and how your software is updated. How Summit IT Helps You Balance Security and Access It’s important to be smart about managing desktop applications in a way that preserves your hardware integrity while maximizing performance. To help you stay on top of everyday best practices like routine updates, Summit IT can: **Optimize Resource Allocation** to avoid overloading your local hardware **Develop Robust Security Protocols** to ensure user privacy and the security of your data **Scale Accessibility** to desktop apps from various devices to accommodate your business’s growing demands Take Control of Your Workflow With Summit’s Desktop Solutions Ready to see how tailored desktop apps can help your team soar? Reach out to our exports today and scale new heights tomorrow! 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Want to stop wasting money on comprehensive subscription services that you only use a fraction of? Summit IT can help. Let’s work together to identify the technology solutions that can help your business thrive – then we’ll develop a solution that includes everything you and nothing you don’t. Reporting and Accounting Software Accuracy and clarity are key to running a tight business ship. Cut down on redundant data entry and elevate your efficiency with reporting and accounting software that’s tailored to your company’s size, industry and growth goals. System Integrations Does your sales team have real-time access to your inventory? Is there fluid communication between your purchasing, manufacturing and accounting departments? It’s tough to make a business function efficiently when your various teams are siloed by systems that don’t talk to each other. The experts at Summit IT can help with a custom software solution that integrates all your systems into a unified, efficient network. LOB Applications Smart logistics and inventory management tools are key to success in many industries. Let the Summit IT experts streamline your entire workflow management system, no matter what line of business you’re in. From coordinating hundreds of trucks in the most efficient routes possible to linking your accounting system to products that are bar coded and organized into a secure and searchable database, we can develop a custom software solution that makes it easier to manage your entire business. Inventory and Production Management Are inventory and delivery mistakes holding your business back? Is production downtime due to inaccurate materials inventory eating into your profit margins? Take control of your inventory and production management systems with solutions tailored to your needs. We can develop MRP systems that allow you to forecast shipping dates, predict raw material orders, monitor shift schedules, validate order fulfillment and more. And these customized solutions will save you money and level up customer loyalty. Service Industry Solutions Businesses that provide services are built on relationships. If you’re struggling to coordinate schedules, streamline estimates or create a seamless customer experience, the Summit IT experts can help. We’ll work with you to develop custom software solutions scaled to your business size and specialty. Custom Solutions We’ve Developed We go the extra mile to help our clients succeed. Some highlights of Summit IT custom software development services include: A user-friendly interface for a local manufacturer to support logistical, scheduling, and accounting needs, enabling effective managing and tracking of the organization’s raw materials, finished products, trucks, and trailers. Read More This tailored solution allows for the efficient generation of truck loads and routes using a visual drag-and-drop feature, along with clear visualization of location data through graphical interfaces utilizing GIS/GPS technology. The software also automates the generation of freight bills of lading, invoices, payable tickets, and load statistics. A comprehensive customer contact tracking solution for a back office service provider that enables effective documentation of all interactions with each client’s customers for appointment scheduling, billing, collections, and follow-ups. Read More The software includes a client portal feature, offering real-time dashboards with visual representations of completed work and the ability to view detailed information and communicate securely with the provider staff. Additionally, an administrative overview section allows for productivity tracking by technicians, client-specific work documentation for billing accuracy, and various scheduling capabilities. A production management system for a food manufacturer that features user-friendly visual dashboards to assist management in quickly assessing the performance of each production line. Read More The system collects data directly from equipment, logs downtime and reasons, monitors maintenance activities and outcomes, and stores historical and statistical data for ongoing analysis. A client portal for a financial services firm that enables the firm’s clients to securely monitor investment performance, upload/download documents, and complete necessary annual forms. A client portal for a law firm that enables clients to securely share documents, engage in documented communications, and access details pertaining to invoices. Reach New Heights with Summit IT Contact us today and get back to focusing on growing your business instead of worrying about your information technology. 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Let’s Do It! Explore the Summit IT services that can take your business to the next level. ## Let UsHelp With: ## Let Us Help With: Wi-Fi Installation Lose the wires but stay connected. The Summit IT experts can hook you up with the right wireless router or access point for your company’s needs. Network Design and Engineering You worked hard on your business plan. Summit IT works just as hard to develop network design plans tailored to your specific needs. From assessing your system requirements to blocking out a detailed topology to implementing and troubleshooting connections, the computer network engineers at Summit IT prioritize functionality and security. Firewalls Need physical infrastructure for Wi-Fi and telecommunications at your company’s brick-and-mortar location? Let Summit IT complete the firewall installation your team needs to do their jobs safely and effectively. Server Virtualization Has your business outgrown its on-site server? Level up to the cloud with Summit IT’s experts guiding you every step of the way. We’ll help you choose the most secure, cost-effective and scalable solutions for virtualizing your data storage. Sharepoint Migration Watch your business soar to new heights with the Microsoft Certified Professionals at Summit IT. Whether you’re looking to maximize your team’s use of Microsoft 365 or migrate your data to a user-friendly, scalable, cloud-based solution like Sharepoint, we’re ready to help. Reach New Heights with Summit IT Contact us today and get back to focusing on growing your business instead of worrying about your information technology. 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Create An Account **(Preferred Method)** [Create an Account Here](https://summititsolutions.connectboosterportal.com/) – If you have a Payment Portal account, provide a registered Email address and Password and click Log In. – If no account, click Request Account located in the bottom left of the login page. Pay Now **(Make a one-time payment)** [Make a Payment Here](https://summititsolutions.connectboosterportal.com/platform/paynow/invoice) – Provide the billing email address – Provide the invoice number – Provide the amount to pay – Click Continue Reach New Heights with Summit IT Contact us today and get back to focusing on growing your business instead of worrying about your information technology. 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MS Access Transformations The experts at Summit IT have a deep understanding of how to maximize Microsoft Access for your business. But a better solution for your business could be to transform Access into a web or desktop application with database development services. Why? Because we can customize the database to fit your unique needs – and give you supreme power over your data! Beyond MS Excel Many businesses start off using Microsoft Excel to organize and calculate data. It’s a great tool – until your company outgrows it. With a higher volume of more complex data, you need a better solution. We can develop a custom application that fits your needs now and scales with you as your company expands. Optimized MS SQL Server Looking to move on from your Access database? Let Summit IT set up an optimized Microsoft SQL server that streamlines your day-to-day operations with lightning speed. An enhanced front-end user interface that accommodates multiple users means your entire team will enjoy a better overall experience – and you’ll enjoy peace of mind about seamlessly synchronized databases. Reach New Heights with Summit IT Contact us today and get back to focusing on growing your business instead of worrying about your information technology. 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Back to Home We’ve received your application and will be in touch soon. Where Can I Get Up to Speed on IT? Right here! Check out our blog posts for the latest IT trends, plus get our insightful tips on data backup best practices, how to protect yourself from cyberattacks, and more. 1. [### Common Signs of Cyber Attacks Waiting for a breach to happen before securing your network is a risk no modern organization can afford. Spotting the early signs of cyberat... ](https://www.summititsolutions.com/common-signs-of-cyber-attacks/)[Read More](https://www.summititsolutions.com/common-signs-of-cyber-attacks/) 2. [### 24/7 Monitoring and Cybersecurity Solutions with Summit IT’s SASE Solutions Northeast Ohio business owners face a rapidly evolving digital threat landscape. As hackers using AI become more sophisticated, the conseque... ](https://www.summititsolutions.com/cybersecurity-sase-solutions/)[Read More](https://www.summititsolutions.com/cybersecurity-sase-solutions/) 3. 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Back to Home We’ve received your message and will be in touch soon. Where Can I Get Up to Speed on IT? Right here! Check out our blog posts for the latest IT trends, plus get our insightful tips on data backup best practices, how to protect yourself from cyberattacks, and more. 1. [### Common Signs of Cyber Attacks Waiting for a breach to happen before securing your network is a risk no modern organization can afford. Spotting the early signs of cyberat... ](https://www.summititsolutions.com/common-signs-of-cyber-attacks/)[Read More](https://www.summititsolutions.com/common-signs-of-cyber-attacks/) 2. [### 24/7 Monitoring and Cybersecurity Solutions with Summit IT’s SASE Solutions Northeast Ohio business owners face a rapidly evolving digital threat landscape. As hackers using AI become more sophisticated, the conseque... ](https://www.summititsolutions.com/cybersecurity-sase-solutions/)[Read More](https://www.summititsolutions.com/cybersecurity-sase-solutions/) 3. 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Customized Customer Portals Need a place for your customers or clients to make payments, get information or engage with your business in other ways? The Summit IT web app experts will work with you to create custom external-facing portals that are secure, user-friendly and reflective of your unique branding. Digital Dashboards That Deliver Want to see your data in a more useful light? We can develop custom digital dashboards that visualize your data in meaningful ways so you can capitalize on analytics, trends and more for insightful decision making. Plus, web-based dashboard applications keep your entire team connected whether they’re working from home, in the field or in the office. 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Your custom Voice Over Internet Protocol (VoIP) systems offer flexibility, enhanced features (internal communications, video conferencing) and savings – bringing your company’s communication system into the digital age. ## OurVoIP Solutions ## Our VoIP Solutions UCaaS – Simple Connection in the Cloud Summit IT will create a unified system UCaaS (Unified Communications as a Service) that unifies your voice, video, messaging, collaboration (meetings) into one cloud-based system. Improve communication by giving your employees more ways to collaborate, manage workflow and continuously build efficiencies. This also simplifies remote work – keeping teams united even when working apart. Improve security, simplify IT and watch collaboration grow. Migrate to New Carriers In many workplaces – voicemail, email, fax, video calls, and live chats all exist – but on different systems. It’s costly, complicated and time-wasting. Migrating them to one carrier isn’t easy – but it’s what Summit IT does best. Summit IT can discuss your goals and workplace demands to help you determine which provider serves you best. Then Summit IT leads the migration of all these disparate systems into one provider. Leveraging Texting/SMS Services for Growth Is texting a part of your business strategy? Summit IT will help you understand how audiences prefer reaching and out – and receiving text messages. Summit IT will then build the Business SMS platform to improve customer service and employee communications. Video Conferencing Grows Business and Employee Retention Lag time and disconnecting video systems do more harm than good. Summit IT creates video conferencing that solves these problems and enhances the work-from-anywhere workplace. Summit IT makes sure the quality is crisp, clear and reliable. Your team chats and client meetings will be easy to manage, record and with consistent high quality – like everyone’s in the same room. Desktop, Phones, Smartphones Replace Desk Phones Summit IT preserves what’s great about traditional phone systems, except now they’re cloud based at a lower cost per phone. Voice calls can also be conducted on desktop apps that enable chat, voice and video calls. Adding to this improved communication, Summit IT can integrate smart phones into these systems, eliminating fleets of cumbersome phones on every desk – but increasing communication to every employee. Contact Centers Improve Team & Customer Service How do you empower support and sales teams? Summit IT builds high-quality voice and messaging center capabilities that can be scaled as you grow. Goodbye to the old-school call centers. Summit IT’s best contact center systems integrate voice, email and social media to provide a comprehensive UCaaS platform experience. Conferencing Call Systems – Professional and Private Summit IT designs conferencing call systems that are simple to join but built to protect proprietary and private information. This empowers you to conduct audio and video conferencing meetings, webinars and other gatherings in strictly secure settings. Softphone Programs – Make Phone Calls from the Cloud Summit IT’s app development team will create the software program needed for you to make phone calls through your custom VolP system. Reach New Heights with Summit IT Contact us today and get back to focusing on growing your business instead of worrying about your tech. 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Back to Home You’re on our list. We send out newsletters regularly – see you then! Where Can I Get Up to Speed on IT? Right here! Check out our blog posts for the latest IT trends, plus get our insightful tips on data backup best practices, how to protect yourself from cyberattacks, and more. 1. [### Common Signs of Cyber Attacks Waiting for a breach to happen before securing your network is a risk no modern organization can afford. Spotting the early signs of cyberat... ](https://www.summititsolutions.com/common-signs-of-cyber-attacks/)[Read More](https://www.summititsolutions.com/common-signs-of-cyber-attacks/) 2. [### 24/7 Monitoring and Cybersecurity Solutions with Summit IT’s SASE Solutions Northeast Ohio business owners face a rapidly evolving digital threat landscape. As hackers using AI become more sophisticated, the conseque... ](https://www.summititsolutions.com/cybersecurity-sase-solutions/)[Read More](https://www.summititsolutions.com/cybersecurity-sase-solutions/) 3. 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Back to Home We’ve received your message and will be in touch soon. Where Can I Get Up to Speed on IT? Right here! Check out our blog posts for the latest IT trends, plus get our insightful tips on data backup best practices, how to protect yourself from cyberattacks, and more. 1. [### Common Signs of Cyber Attacks Waiting for a breach to happen before securing your network is a risk no modern organization can afford. Spotting the early signs of cyberat... ](https://www.summititsolutions.com/common-signs-of-cyber-attacks/)[Read More](https://www.summititsolutions.com/common-signs-of-cyber-attacks/) 2. [### 24/7 Monitoring and Cybersecurity Solutions with Summit IT’s SASE Solutions Northeast Ohio business owners face a rapidly evolving digital threat landscape. As hackers using AI become more sophisticated, the conseque... ](https://www.summititsolutions.com/cybersecurity-sase-solutions/)[Read More](https://www.summititsolutions.com/cybersecurity-sase-solutions/) 3. 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Featured Article ## Melissa “For more than a decade, Summit IT has specialized in creating and implementing bespoke software solutions designed to enhance the efficiency and productivity of our dynamic business requirements. Their team is always on hand to offer expert support. We could not have accomplished all that we have without their partnership and support over the years. \[…\] [Read More](https://www.summititsolutions.com/?post_type=testimonials&p=1792) 2. [## Michael ](https://www.summititsolutions.com/?post_type=testimonials&p=1313)[Read More](https://www.summititsolutions.com/?post_type=testimonials&p=1313) 3. [## Kelly ](https://www.summititsolutions.com/?post_type=testimonials&p=1255)[Read More](https://www.summititsolutions.com/?post_type=testimonials&p=1255) 4. [## Sharon ](https://www.summititsolutions.com/?post_type=testimonials&p=1256)[Read More](https://www.summititsolutions.com/?post_type=testimonials&p=1256) 5. [## Tracey ](https://www.summititsolutions.com/?post_type=testimonials&p=1258)[Read More](https://www.summititsolutions.com/?post_type=testimonials&p=1258) 6. [## Cody ](https://www.summititsolutions.com/?post_type=testimonials&p=1254)[Read More](https://www.summititsolutions.com/?post_type=testimonials&p=1254) 7. [## Henry ](https://www.summititsolutions.com/?post_type=testimonials&p=1253)[Read More](https://www.summititsolutions.com/?post_type=testimonials&p=1253) 8. [## Jason ](https://www.summititsolutions.com/?post_type=testimonials&p=1252)[Read More](https://www.summititsolutions.com/?post_type=testimonials&p=1252) 9. [## Emily ](https://www.summititsolutions.com/?post_type=testimonials&p=1245)[Read More](https://www.summititsolutions.com/?post_type=testimonials&p=1245) 10. [## Eric ](https://www.summititsolutions.com/?post_type=testimonials&p=1244)[Read More](https://www.summititsolutions.com/?post_type=testimonials&p=1244) Reach New Heights with Summit IT Contact us today and get back to focusing on growing your business instead of worrying about your tech. 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